Grand Tour of Scandinavia

Included Premium Highlights

• Visit Copenhagen's world-famous Tivoli Gardens
• See the Swedish galleon Vasa, tragically sunk on its maiden voyage in 1628
• Visit the most northerly point in Europe in search of the Midnight Sun
• Take in the spectacular scenery of Geirangerfjord on your highlight cruise
• Visit Oslo's Viking Long Ship Museum housing house three Viking ships from the ninth century

Included Personal Insights

• Become acquainted with the culture and customs of the Sami people

Included Additional Excursions & Sights

• Admire the opulent interior of Copenhagen's Christiansborg, (Danish Parliament Building)
• See Copenhagen's Stock Exchange, Rosenborg and Amalienborg Palaces
• Visit the Gold Room in Stockholm's City Hall and see the Royal Palace and Cathedral
• Visit Helsinki's 'Church in the Rock' and Sibelius Monument and see the Finlandia Hall
• Ascend the Kuopio Viewing Tower for spectacular views
• Visit the Cathedral and architect Alvar Aalto's Lapponia House in Rovaniemi
• Receive an Arctic Circle certificate and visit Lappland's oldest church and a Lapp museum
• Visit Laksfoss Falls and the village of Hell
• See Lom's Stave Church
• See Trondheim's Cathedral - coronation place of Norway's Kings
• Visit Lillehammer, host of the 1994 Winter Olympics
• See Akershus Castle, Royal Palace and visit the Vigeland sculptures in Oslo's Frogner Park
• See Hamlet's Kronborg Castle
• Visit Kekkonen National Park
• Scenic Drives - Peer Gynt Valley, Rago National Park and Norwegian Fjordland

Included First Class Services

• Escorted by a professional Tour Director
• Luxury air-conditioned 40 seat coach with onboard toilet
• Insight Hotels include all service charges, taxes and porterage
• Insight Traveller document wallet, map book journal and information pack
• Airport Shuttle arrival and departure transfers at scheduled times on Day 1 and Day 20

Included Quality Dining

• Highlight Dinner on our overnight cruise to Helsinki (HD)
• 19 Buffet Breakfasts (BB) and 10 three-course table d'hote Dinners, or Buffets, plus tea or coffee (D)

Day 1 - COPENHAGEN AT LEISURE

Welcome to Scandinavia! On arrival at Copenhagen Airport, your airport shuttle service leaves for the tour hotel at 10:30, 12:30 & 15:30. Then you are at leisure. Relax and settle in. Tonight enjoy a Welcome Drink and dinner at the hotel, followed by a visit to the glittering lights and enchanting atmosphere of the world famous Tivoli Gardens. Hotel: First Vesterbro (D)

Day 2 - COPENHAGEN SIGHTSEEING

Enjoy a highlight visit inside the Christiansborg (the Danish Parliament). See the Rosenborg and Amalienborg Palaces and the Renaissance Stock Exchange. Consider also joining a tour through the Danish countryside. (BB)

Day 3 - COPENHAGEN - STOCKHOLM

Drive to Elsinore to see Hamlet's Kronborg Castle before taking a ferry across to Sweden. Your journey takes you through fertile farmland, and along the shores of Lake Vättern to Stockholm, which is set on 14 beautiful islands. Hotel: Clarion Stockholm (BB)

Day 4 - STOCKHOLM - OVERNIGHT CRUISE

The charms of Sweden's capital are revealed with your local guide. Visit the City Hall's 'Gold Room', where Nobel Prize banquets are held, the medieval Old Town and see the cathedral. Visit the 17th century Wasa Galleon, one of the greatest attractions of northern Europe, then embark on a Baltic cruise to Finland through the largest archipelago in the world. On board, enjoy a Highlight Dinner. (BB,HD)

Day 5 - HELSINKI SIGHTSEEING

Disembark in Helsinki to visit the astonishing modern 'Church in the Rock' which has been cut right into the rock in the centre of Helsinki. Also see the unusual Sibelius Monument, Finlandia Hall, the Russian Orthodox church and the lively market. The remainder of the day is at leisure. Hotel: Radisson SAS Plaza (BB)

Day 6 - HELSINKI - KUOPIO

Travel through a land of beautiful lakes and forests today! This afternoon enjoy an ascent of Kuopio 's Viewing Tower. The splendid panorama will reveal why Finland is called the land of a thousand lakes. Hotel: Sokos Hotel Kuopio (BB,D)

Day 7 - KUOPIO - ROVANIEMI

On towards the Arctic and into Lapland, the home of the Sami people. Your destination is Rovaniemi, the modern capital of the region. Hotel: Sokos Hotel Vaakuna (BB,D)

Day 8 - ROVANIEMI SIGHTSEEING

Visit Aalvar Aalto's Lapponia House and the Cathedral. Later, perhaps choose to view the open-air museum and try a traditional Lapp dinner. (BB)

Day 9 - ROVANIEMI - IVALO

Visit the Santa Claus Village today where it is Christmas all year round, crossing the Arctic Circle at the same time - and receive a cetificate to prove it. Heading for the oldest church in Lapland, you may see herds of reindeer roaming freely along the way. Travel through Europe's last great wilderness to visit the national park near the gold centre of Tankavaara. Hotel: Holiday Club Saariselka (BB,D)

Day 10 - IVALO - NORTH CAPE

Cross the rolling tundra into Norway where you visit a Lapp folk museum and stop at Karasjok, the seat of the Sami Parliament and a centre of Lapp culture. It's then on through unique scenery to the North Cape. Your hotel is in Honningsvag on Mager Island, from where you will journey at night to the northern most point of Europe in search of the Midnight Sun. Hotel: Rica Honnigsvag (BB,D)

Day 11 - NORTH CAPE - ALTA

Return to the mainland, travelling through stony, near deserted Finnmark to Alta, situated on one of the world's richest salmon rivers. Hotel: Rica Hotel Alta (BB,D)

Day 12 - ALTA - NARVIK

Today pass the fjord where the battleship Tirpitz hid out during World War Two. Travel through some of the most stunning northern scenery, past mountains, fjords and fishing villages for a two-night stay in Narvik. Hotel: Grand Royal Narvik (BB,D)

Day 13 - NARVIK AT LEISURE

A day has been set aside for you to enjoy at your own pace. Perhaps visit the War Museum, or take a superb mountain train into Sweden for the afternoon? (BB)

Day 14 - NARVIK - MOSJOEN

Take a ferry across Tysfjord and pass Rago National Park, its fjords cutting deep into the landscape. Bid farewell to the Arctic before reaching Mosjoen, a pleasant town on the Vefsnfjord, which has the oldest octagonal church in Norway. Hotel: Fru Haugens Hotel (BB,D)

Day 15 - MOSJOEN - TRONDHEIM

Drive through Namdal then watch for salmon leaping upstream to their spawning-grounds at the mighty Laksfoss Falls. Continue via the village of Hell to Trondheim, seat of the ancient Viking Kings, to admire the cathedral. Hotel: Radisson Royal Garden (BB)

Day 16 - TRONDHEIM - GEIRANGER

Cross the Dovre Mountains, which form Norway's oldest National Park. Arrive at the mirror-smooth waters of Geirangerfjord to embark on a spectacular Highlight cruise beneath towering cliffs and cascading waterfalls. Your hotel is in a superb setting overlooking the beautiful Norwegian Fjord landscape. Hotel: Union (BB,D)

Day 17 - GEIRANGER AT LEISURE

A day of relaxation amid the fjords and mountains, a UNESCO World Heritage area. Consider taking an excursion along the amazing Trolls' Road. (BB,D)

Day 18 - GEIRANGER - LOM - LILLEHAMMER - OSLO

Travel via lakes and snow-capped peaks to see the church in Lom - is one of the biggest and most beautiful stave churches in Norway dating back to 1158-59. Continue through the countryside of 'Peer Gynt', immortalised by Ibsen, to Oyer to come face to face with the world's largest Troll. After stopping in Lillehammer, host of the 1994 Winter Olympics, it's on to the capital of Oslo. Hotel: Radisson Blu Scandinavia (BB)

Day 19 - OSLO SIGHTSEEING

A panoramic tour takes in the Akershus Fort guarding the harbour and the Royal Palace and includes a visit to the Viking Long Ship Museum. Visit Frogner Park, housing the unique and controversial sculptures by Gustav Vigeland, before the afternoon at leisure. (BB)

Day 20 - OSLO

After breakfast, departure transfers arrive at Oslo Airport at 07:15 & 10:15. (BB)

There are no departures remaining for the current touring season.

2010

FRIENDS & FAMILY DISCOUNTS

SAVE 5% FOR 5-8 PASSENGERS

Why not share your Insight tour experience with your friends and family - and save money! If 5-8 passengers book together we offer a discount of 5%. Further savings are available for 9 or more passengers!

This discount cannot be combined with Frequent Traveller, Young Traveller or Triple Room Discounts. To qualify, the names of all passengers travelling must be advised to Insight at the time of booking. Does not apply to Oberammergau Passion Play Option, additional accommodation, airfares or flight supplements, Select London Week, Select London & Paris, Select London, Paris & Rome, Egypt tours, Israel tours, Jordan tours, Turkey tours and tours with Mediterranean or River cruises.

YOUNG TRAVELLER SAVINGS

5-17 YEAR-OLDS SAVE UP TO 10%

Insight offers you the opportunity of sharing your happy holiday memories with your children or grandchildren.

This discount applies only to tours featuring the "Young Traveller Discount" in the price panel. Check the itinerary pages now to see how much you can SAVE!

Young Travellers must be under the age of 18 years old on the tour departure date and accompanied by an adult (limit of one Young Traveller Discount per room). Children under 5 years old are not accepted on any escorted tour. This discount cannot be combined with our "Friends & Family Discount".

EXTRA TOUR DISCOUNTS

SAVE 5% ON YOUR 2ND TOUR

Book two Insight vacations, and you will receive a reduction of 5% off the cheaper of the two tours. Take three tours and save on two! Ask your Travel Agent for suggestions!

Tours must be booked at the same time to qualify. Does not apply to Oberammergau Passion Play Option, additional accommodation, airfares or flight supplements, the Gems of Britain, Select London Week, Select London & Paris, Select London, Paris & Rome, all Egypt tours, Israel tours, Jordan tours and tours with Mediterranean or River cruises.

EARLY PAYMENT DISCOUNT

SAVE UP TO 10% ON EARLY BOOKINGS

Insight's most popular tours fill very quickly. Don't be disappointed, book early! You'll be assured of the tours you want, and the earlier you pay, the more you SAVE! Here's how...

Pay in full 12 months prior to your tour departure date and SAVE UP TO 10%
Pay in full 10 months prior to your tour departure date and SAVE UP TO 7.5%
Pay in full 6 months prior to your tour departure date and SAVE UP TO 5%

Tours must be paid in full for this discount to apply. This discount only applies to tours that feature the "Early Payment Discount" in the price panel. Check the itinerary pages now to see how much you can SAVE.

SINGLE TRAVELLER SAVING

SAVE WITH INSIGHT'S ROOM MATE MATCHING

For people travelling alone on an Insight coach tour, we'll match you with someone of the same gender, so you don't have to pay the single room supplement. If we fail to match you, we'll provide a single room at no extra cost.

There is a no-smoking policy in all shared rooms. Does not apply to additional accommodation, Riad upgrade option, airfares or flight supplements, Select London Week, Select London & Paris, Select London, Paris & Rome, Irish Elegance, Egypt tours, Israel tours, Jordan tours and tours with Mediterranean or River cruises. †Single rooms are not available for the Oberammergau Passion Play Option.

FREQUENT TRAVELLER SAVINGS

SAVE 5% OFF YOUR NEXT TOUR

In recognition of our loyal customers, Insight now extends to all travelled guests automatic membership into our Club Bon Voyage, as well as a 5% Discount off the Land portion of their next Insight trip. You will need to travel within the next two years. So act NOW and take full advantage of this great offer.

Enrolment forms and discount vouchers are available from your Tour Director. Insight's Club Bon Voyage and 5% Discount is not available retroactively. Only one voucher is available per person, per tour, per year and only one voucher can be redeemed against each further tour booking. This discount cannot be combined with our "Friends & Family Discount" and "Extra Tour Discount." Does not apply to Oberammergau Passion Play Option, additional accommodation, Select London Week, Select London & Paris and Select London, Paris & Rome.

TRIPLE ROOM DISCOUNT

When three people travel together and share one room, each of the three enjoys a discount off the tour price. See the Triple Room Reductions on the itinerary of your choice.

This discount only applies to tours featuring the "Triple Room Discount" in the price panel. Check the itinerary pages now to see how much you SAVE. Note the third bed on occasions, will be a foldaway. This discount cannot be combined with our "Friends & Family Discount". Triple rooms are not available for the Oberammergau Passion Play Option - see page 19 of our brochure for details.

SEE HOW IT ALL ADDS UP

Insight's tours are already great value but if you want to cut the cost of your European vacation look at all the extra ways we can help you save money!
This simple calculation shows the typically dramatic reductions in tour price that are possible when you combine one or more tours with the savings on offer on this page!

European Heritage (15 June)	$8915
Britain & Ireland Explorer (20 July)	$2650
4 x nights in London	$576
Total vacation price	$12141
Less Extra Tour Discount	$133
Less 5% Past Guest Frequent Traveller Saving	$446
Less 12mths Early Payment Discount	$1145
Net vacation price after savings	$10417
Total savings per person	$1724
Total savings per couple	$3448

Note: Additional savings apply for families, groups, and single travellers. Conditions as detailed in the savings boxes on this page.

Insight Offers You Peace of Mind

No Currency Surcharges

Currencies continually fluctuate, but with Insight, once you have paid your deposit in FULL, your LAND price is guaranteed and any subsequent LAND cost increases are at OUR expense.

NB. This guarantee excludes government taxes, any imposed fuel surcharges, any airlines surcharges that are part of the LAND packages, cruise company surcharges, and international airline fuel surcharges or fare increases (affecting all international airlines). Surcharges within these exceptions are outside our control and may be applied, regardless of payment status, fully paid or not, at any time during the booking process (or may occasionally be required to be paid while on tour).

Definite Departures

At Insight, we are aware you need to plan your travel arrangements early to take advantage of our early payment discounts, utilise frequent flyer or benefit from airline early booking offers. To assist you when booking ahead, we have designated a great many tours as Definite Departures (DEF); these are guaranteed to operate and we will regularly update our website at www.insightvacations.com with the latest listings for each itinerary.

N.B. Don't worry if the departure of your choice is not yet designated as 'DEF' - we adjust our capacity each year to ensure that the vast majority of tours operate as scheduled and tours will never be rescheduled within 50 days of their departure dates between 01 May & 15 Oct (subject to change if market or other circumstances occur beyond our control).

CANCELLATION FEE WAIVER

US$ 89 per person per tour

In the event that one or more European/Mediterranean countries should not grant you a visa, we have devised a unique scheme to protect you against cancellation fees!

Waiver fee is payable at the time of booking and is non-refundable. It does not apply to cancellations due to changes of mind or for medical reasons. N.B. This scheme is applicable only in the event that you provide documentary proof of having a visa application refused by the embassy. Does not apply to bookings within 14 days prior to departure date, bookings with 5 or more passengers, Oberammergau portion of the tour and all tours that include rail and/or cruises.

Your Insight tour already includes a host of bonus highlights and comprehensive sightseeing. However, there is an exciting array of optional excursions which will turn an already amazing experience into the trip of a lifetime! These are entirely optional and are bookable through your Tour Director/Local Representative at the commencement of your tour. All prices are quoted in local currency. Payment can be made in cash or by Visa, Mastercard or American Express.

HOW TO BUDGET FOR YOUR OPTIONAL EXCURSIONS:
The final list of optional excursions to be offered during your tour by your Tour Director will be based on the descriptions and pricing featured in this leaflet. To help your pre-tour budgeting we suggest you allow approximately € 45 per person per day for optional excursions.

HEL03 RUSSIAN DINNER IN HELSINKI As the capital city in a former Grand Duchy of the Russian Tsarist empire, Helsinki has always been famous for its Russian restaurants – even amongst the Russians - so tonight we enjoy an evening of authentic, pre-revolution Russian cuisine in an atmosphere of times gone by. € 63

CPH02 NORTH ZEALAND CASTLE TOUR We drive along the Danish Riviera Road, the scenic coastal road, to the castles of North Zealand. We see Fredensborg, the summer residence of the Royal Family. Then a visit to the 17th century Fredriksborg Castle, magnificently situated on an island, where we see the State Apartments and the Coronation Chapel. En route we also pass through small villages with thatched half-timbered houses. € 46

CPH03 TRADITIONAL DANISH DINNER Join us for dinner Danish style in the heart of Copenhagen. Two glasses of wine, beer or soft drinks of your choice included with your meal. € 63

STO02A SWEDISH SUMMER DINNER This evening, try some authentic local cuisine served in traditional surroundings. €52

STO07 PANORAMIC VIEW TOWER We take you by coach to experience the viewing platform of Kaknas Tower - Sweden's tallest building. Here you will enjoy the very best views out over the city and its' archipelago. € 10

RVN01 THE ARCTIC CENTRE & PIONEER FARM An excursion to show us the conditions of a pioneering farmer in Lapland. We visit a typical 19th century farm, now converted into a museum portraying farm life and traditions. We then continue to the Arctic Centre, which gives us an insight into the past, present and future of Arctic life. This is the first museum in the world that portrays the demanding conditions and the challenge of coping with life in the dark, cold and barren Arctic. € 30

RVN02 DINNER WITH A LAPP FAMILY Tonight we leave the 20th century behind and visit a Lapp family at their farm situated right on the Arctic Circle. We meet Rudolf and his brothers and learn much about reindeer herding. During the evening we also enjoy a traditional Lapp dinner and a performance of local folk dancing. € 57

ALT01 WILDERNESS RIVER TRIP This river trip gives you a taste of the Lappland Wilderness. The river Alta (Altaelva) is famous for its large salmon, and has carved one of the largest canyons in Europe. We pause our river trip to enjoy hot coffee and waffles on the banks of the river. € 43

ALT02 ROCK CARVINGS & MUSEUM Visit Norway's only prehistoric UNESCO World heritage site to see rock carvings that are up to 6000 years old. These etchings depict animals, rituals and scenes from daily stone-age life. The Alta museum has a collection of photographs and objects related to the carvings, as well as information on the Sami culture, the Aurora Borealis and the region's history during World War II. € 22

NRV01 RAILWAY JOURNEY TO SWEDEN We take a railway ride on the Ofot Railway, an incredible engineering feat, constructed over 100 years ago to transport supplies of iron ore from Kiruna to Narvik for shipment around the world. The journey offers us incredible views of the surrounding fjords as the train clings to the mountainside. € 32

GRN01 THE TROLL'S ROAD Our tour of Geiranger includes a scenic drive up the Eagle’s Road offering amazing views of the Geiranger Fjord and the stunning Seven Sisters Waterfall and the small village of Eidsdal where we cross the fjord by ferry. From here we climb through the abundant fruit growing valleys and leave civilisation behind as we go above the tree line, seeing some of the most breathtaking scenery before arriving at the Troll’s Road, a masterpiece of engineering when it was built over 60 years ago. € 40

OSL04 HOLMENKOLLEN SKI JUMP & OSLO DINNER Before dinner we will take a scenic drive through the most fashionable residential suburbs of Oslo up to the top of the Holmenkollen Hill, site of the world’s first ski jump used for the 1952 Olympic Games. From here we head to a delightful restaurant for our dinner with drinks included. € 59

OSL05 NORWEGIAN FOLKLORE & HERITAGE Norway’s rural past will come to life when we visit the unique 13th century stave church. We also see the collection of beautiful Norwegian National costumes and the rare Lapland Exhibition. Another highlight is a visit to Thor Heyerdahl’s Kon-Tiki. € 34

2010

Booking Conditions & Other Important Information

WHAT'S INCLUDED IN THE TOUR PRICE

Inter-city Travel: By private motorcoach, trains and ferries (see itineraries).

Touring: By air-conditioned luxury motorcoaches with on-board washroom and reclining seats for maximum comfort.

• Insight's premium touring coaches are configured with 40 or 41 seats for just 40 guests. However, due to EC regulations on drivers hours, replacement coaches may be required to be used once per touring week on certain selective itineraries. When this occurs the replacement coach may have in excess of 40 seats. Also, transfer coaches, sightseeingvehicles, or, in the event of a mechanical breakdown, relief coaches may feature 49 or 53 seats.
• In the Eastern Mediterranean, Iceland and Morocco smaller motorcoaches without toilet facilities may be used.
• If, due to circumstances beyond our control, coaches are used on tours otherwise than advertised, a refund of US$10 per person will be made.

Air Transportation: Internal air flights are included in the land price only when indicated in the 'Included Features' panel on specific itineraries.

• Reservations for our Egyptian airline are given well in advance, however actual flight timings cannot be confirmed prior to departure. Internal flights in Egypt may involve very early or very late departures andarrivals.

Hotel Accommodation: Prices per person are based on two persons sharing a twin-bedded room with private bath or shower.

• When booking triple rooms please note that the third bed may be a 'roll-away'. Availability of triple rooms is limited.
• Please note that single rooms in Europe will generally be smaller than twin-bedded rooms.
• Please note European hotel standards & services provided may vary from those in other parts of the world and are often in the local style.
• Members of Hotel Frequent Traveller programmes are not entitled to earn points with any of the hotels featured on an Insight Vacations tour.
• Any special room request will be made on a REQUEST basis only. Insight cannot guarantee special room request although every effort will be made to request from respective hotels.

Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single cabins are available on request at extra cost.

• Single Traveller Savings do not apply to tours featuring cruises.
• Triples are not available on Nile cruises or European river cruises.

Tour Director: Escorted tours are conducted in English only by a professional multi-lingual Tour Director.

• In Egypt, Jordan and Greece only tours of 10 people or more will be escorted by an Insight Tour Director.
• Hosted service is provided in London on Select London Week, Select London & Paris and Select London, Paris & Rome.

Meals: Continental or buffet breakfasts in the local style are included as indicated on all tours except in provincial Britain and Scandinavia, where full national style breakfasts are served. Dinners and lunches are included as detailed in itineraries. All meals are included on cruises.

• Any special meal requirements will be made on a REQUEST basis only. Insight can not guarantee special meal requests nor will it assume any responsibility or liability if clients' special meal requests are not fulfilled.

Sightseeing: Excursions and entrance fees to places of interest as detailed on each itinerary with an English-speaking guide where necessary. Headphones will be provided as advertised on the itinerary pages. No refund will be made if they cannot be provided for operational reasons.

Premium Highlights: Featured sightseeing is integral to our tours, therefore no refund will be given (or value attached) if not used or operated for any reason.

London Airport Transfers: Can be purchased through Insight providing the following conditions have been met:

1. Your Travel Agent provides detailed flight information to Insight no less than 21 days prior to departure.
2. You must stay at a London Hotel booked by Insight on the night of your arrival and the night prior to your departure date.
3. In the event of flight delays outside of Insight's control, the transfer will be deemed to be cancelled.
4. All transfers are based on group shuttle. No refund is therefore available for missed transfers.
5. In the event of unforeseen events Insight will not be responsible for delayed or cancelled transfers.
6. For passengers flying into London's Gatwick Airport, Insight recommends the Gatwick Express see website at www.gatwickexpress.com.

Continental Europe Airport Transfers: Passengers will only be entitled to transfers to and from European Gateway Airports providing the following conditions have been met:

1. Coach transfers only operate at the scheduled times and days specified for each tour. Passengers arriving or departing outside these times may purchase a transfer through Insight or make their own way to/from the tour hotel.
2. For those who choose to make their own flight arrangements, flight details must be provided to Insight by the Travel Agent not less than 21 days before the flight departure.
3. Your flights should be timed to allow you to clear customs in good time for the scheduled transfers - ask your travel agent for advice.
4. As these are group transfers, in the unlikely event of a missed transfer through flight delays outside Insight's control, passengers will need to make their own alternative transfer arrangements at their own expense.
5. Passengers who have booked pre or post tour accommodation with Insight, will NOT be entitled to be transferred to or from the Airport and transfers will be at the clients expense. These can also be purchased through Insight.

Airport transfers in Cairo, Athens, Istanbul, Amman and Tel Aviv: transfers operate at all times, between the airport and the tour hotel on the first and last day of the tour and also in conjunction with pre and post tour accommodation booked through Insight. The following conditions apply:

1. For those who choose to make their own flight arrangements, flight details must be provided to Insight by the Travel Agent not less than 21 days before the flight departure for entitlement to the transfers.
2. You must be staying at the Insight tour hotel, booked by Insight, on the night of your arrival and the night before the date of your departure flight.
3. Only one arrival and one departure transfer per person is included.
4. As these are group transfers, in the unlikely event of a missed transfer through flight delays outside Insight's control, passengers will need to make their own alternative transfer arrangements at their own expense.
5. Transfers cannot be routed to other pick-up points or destinations other than those booked.
6. Transfers are non-transferable to other people.

Baggage Allowance & Porterage: Porterage for one suitcase on tour is included and at arrival or departure from each tour hotel. Due to limited coach capacity this single bag should have a weight not exceeding 30kg (66lbs) and dimensions not exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in). Charges will be levied in the event these limits are exceeded and our promise to transport you as indicated may be invalidated. Note: Airlines may restrict check-in baggage to 20kgs per person.

Tips & Taxes: All tips are included for services on tour provided by dining room waiters, chambermaids and to the crew on Nile and Aegean cruises. Where porterage is specified as being included, tips are included for the porters.

WHAT'S NOT INCLUDED IN THE TOUR PRICE

Airfares to and from Europe, airport taxes and charges imposed by third parties, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Tour Directors, motorcoach drivers and local city guides, items of a personal nature, excess baggage, optional excursions. TRAVEL INSURANCE IS HIGHLY RECOMMENDED

Note that in Egypt, service charges (of up to 33%) will be levied on all additional services, meals, beverages etc not included in the tour price. This service charge will be applied on your hotel bill at time of checkout.

PAYMENTS

Deposit: US$200 per person, per tour, per pre/post tour option.

Final Payment: 45 days prior to departure or 90 days prior to departure for pre or post tour options including European river cruises.

1. Your land reservation will be confirmed on receipt of a non refundable deposit of US$200 per person, per tour which is required within 7 days of booking, (except on some departures where space is limited and your deposit may be required sooner. You will be advised at time of booking.) Your reservation will automatically be cancelled if the deposit is not received within the specified period.
2. Payment in full is required at time of booking for reservations made less than 45 days before departure (90 days for tour options including European river cruises).
3. Insight reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified periods.
4. Your agent shall, on the receipt of any monies, hold such monies for each and every person named in the booking until the booking is confirmed at which times those monies shall be remitted promptly by your agent to us. All such monies received by us will be deposited as required by law. We will be entitled to keep for each account any interest earned on such monies. It is a condition of our confirmation of your booking and acceptance of your deposit in respect of your tour, that all monies paid by you to us through your agent, whether by way of deposit or otherwise in respect of your tour, may be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the tour programme, and the payment of a deposit or otherwise for your tour shall be deemed to be a direction to disburse such monies as aforesaid.
5. Travel documents and instructions for joining your tour can be collected from your Agent approximately 14 days before departure (provided full payment has been received).

CANCELLATIONS, REFUNDS & BOOKING CHANGES

For Oberammergau supplements see separate conditions on page 19 of the brochure.

1. Notice of cancellation must be made in writing either directly to Insight or through your Travel Agent.
2. A fee of US$30 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. A change of tour date or tour itinerary within 45 days of tour departure (90 days for options including European river cruises) will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure of equivalent value or greater value in which case a US$30 per person amendment fee will be charged.
3. There are no refunds for any unused services including unused London airport transfers.
4. The following scale of charges will apply when cancellation is notified.

No. of days prior to tour commencement	Cancellation fee as % of total price
45 days or more	US$200 p.p. per tour
45-22 days	25%
21-8 days	30%
7-1 days	50%
Day of departure	100%

The following scale of charges will apply when cancellation is notified for pre or post tour options including European river cruises:

No. of days prior to tour commencement	Cancellation fee as % of total price
90 days or more	US$200 p.p. per tour
89-60 days	35%
59-30 days	50%
Less than 30 days	100%

The following scale of charges apply when cancellation is notified for additional accommodation.

No. of days prior to date of stay	Cancellation fee as % of hotel price
45 days or more	US$30 per person
44-22 days	25%
21-15 days	30%
Lett than 14 days	100%

5. Airlines & Airfares: If a promotional airfare contained in this brochure is broken or extended for any reason, an additional cost may be payable.

Cancellation Security: By purchasing Cancellation Fee Waiver, the full amount of your deposit and/or payment to Insight will be refunded should you cancel your tour for any reason prior to departure.

CANCELLATION FEE WAIVER

US$ 89 per person per tour

In the event that one or more European/Mediterranean countries should not grant you a visa, we have devised a unique scheme to protect you against cancellation fees!

Waiver fee is payable at the time of booking and is non-refundable. It does not apply to cancellations due to changes of mind or for medical reasons. N.B. This scheme is applicable only in the event that you provide documentary proof of having a visa application refused by the embassy. Does not apply to bookings within 14 days prior to departure date, bookings with 5 or more passengers, Oberammergau portion of the tour and all tours that include rail and/or cruises.

These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.

Illness or Absenteeism: In case you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed meals or sightseeing. Please ensure you consult your Travel Agent for an appropriate travel insurance policy.

GENERAL INFORMATION & CONDITIONS

Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at 3rd September 2009. Should any of these costs change a surcharge may be made on the price of your vacation. If the total tour price increases by more than 10%, passengers will have the right to cancel within 7 days of notification of the surcharge without penalty. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your land tour is received. This guarantee does not apply to pre-registered bookings, or departures where prices are still subject to confirmation. This guarantee also excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or its agencies. In exchange for these guarantees no refund will be made if costs are reduced. All prices are in US$ unless otherwise specified.

Pre-registered Bookings - As the published price for subsequent years may vary depending on a number of factors including, but not limited to, international exchange rates, possible changes to the itinerary or different product content, the final price may need to be adjusted.

Tour Membership:

1. Children under 5 years of age are ineligible. Children under 8 years of age are ineligible on pre or post tour options including European river cruises.
2. Passengers with disabilities are welcome on Insight's tours providing they are accompanied by a person capable of providing all assistance required, and do not require special assistance from Insight personnel. Insight reserves the right to refuse to carry anyone it felt cannot cope with the requirements of coach tour travel and who may require services and facilities that Insight cannot guarantee will be available. You agree to not hold the Insight group of companies responsible for any decision made by any of them or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any services to you. Please note that wheelchair access on Nile Cruise boats is limited, please check with your travel agent for details.

Itinerary Variations: Insight constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, sometimes in reverse, in which case hotels will probably vary from those listed in this brochure. Trade fairs (e.g. IBC congress in Amsterdam) and other events (e.g. Venice film festival on Lido) occasionally cause changes from scheduled hotels. In these and in other cases substitute hotels may be used and will be of a similar standard and location whenever possible.

Holidays & Changes: During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary adjustments are made by Insight Vacations to minimise inconvenience to our passengers. If, however, you feel your enjoyment might be diminished by such minor limitations please check with the respective national tourist office before selecting a specific departure. Similarly, holidays, closing days and other circumstances may necessitate a change of the day of the week for Highlight Dinners, sightseeing or other activities.

• Pre or post tour accommodation is subject to availability. If not available, an alternative may be offered, however, additional transfers to or from the tour hotel are not included.
• On locally-hosted tours, sightseeing and other services may occasionally be provided by third parties in which case transportation and itineraries may vary.
• Note that hotel information is provided as a guide. Information on facilities has been provided by the hotels concerned. Whilst every effort has been made to ensure accuracy, facilities may change without notice.
• Due to religious festivals or other reasons it will occasionally be necessary to rearrange some itineraries and hotels. Ports of call on Mediterranean cruises may sometimes be curtailed if weather conditions do not permit docking.
• Cruises will be operated by the cruise ships as indicated on the tour pages, however,due to maintenance and other circumstances beyond our control, alternative cruise boats of equal standard may be used.

Tour Cancellation: Insight reserves the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond its control. Between 01 May & 15 October Insight will give at least 50 days notice of any tour cancellation or re-schedulling. At other times, at least 30 days notice will be given. Should this occur, we will offer you an alternative arrangement. If there is a difference in cost this will be for your account. If you do not accept this alternative arrangement within 7 days we may treat this contract as at an end. We will refund all monies and will then be under no further liability.

Insight is not responsible for the costs of any other travel arrangements affected due to our cancellations or reschedulling of any tour departure.

RESPONSIBILITY

All British Isle and Continental Europe tours are operated by Insight Vacations Limited, The Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands. Insight Vacations Limited referred to as the operator, undertakes the following duties:

1. The Operator shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind of nature beyond the control of the Operator. In such circumstances, the Operator will do their best to supply comparable services, accommodation and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the Operator.
3. In the absence of their own negligence, neither the Operator nor their agents or co-operating organisations shall be responsible for any cancellations, delays, diversions or substitution of equipment or any act or omission whatsoever by air carriers, transportation companies, hotels or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services or accommodations necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission, default or negligence of any person not its direct employee or under their exclusive control, including any act, error, omission, default or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Baggage insurance is recommended. The carriers, accommodation and other suppliers providing services are independent contractors and are not agents, employees, servants or joint venturers of the Operator or their affiliates. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier's Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The Operator is not responsible for any criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the Operator nor their agents or co-operating organisations will be liable for any injury, illness or death or for any damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn, or the passenger is not seated when the coach is moving, at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
6. Insight Vacations (S) Pte Ltd, is only responsible for the services of reservations and ticketing, it does not accept any responsibility or liability for any of the acts, omissions, or defaults, whether negligent or otherwise, of its principal Insight Vacations Limited or any of the companies of the Insight group of companies.
   All matters arising in relation to the services provided by Insight Vacations (S) Pte Ltd, but not in respect of other things, are subject to the Laws of Singapore.
7. Every effort is made to ensure brochure accuracy at the time of going to press; however Insight cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.

All bookings made with any provider of any transport, facilities, meals, other goods or, of any services, are subject to terms and conditions imposed by them in relation to matters not covered particularly and expressly by our agreement with the above mentioned Operator in the Insight group of companies.

DATA PROTECTION STATEMENT

In order to process your tour booking, Insight Vacations will need to use personal information for you and other passengers included in your booking. This personal information may include each passenger's name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities such as customs and immigration, security and credit checking organisations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us e.g. sending mail, processing payments, providing marketing assistance. This may involve sending personal information including sensitive information to other countries that may not afford the same level of protection of personal information.

We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you (by post, email and/or telephone) about other tours and services offered by Insight Vacations that you may be interested in. If you don't want to receive this information, or if you want a copy of the personal information we hold about you, write to us at info@insightvacations.com.sg. Insight Vacations may charge a fee for supplying you with this information as permitted by law.

THINGS TO KNOW BEFORE YOU GO

Tour Documents: Your tour documents, travel literature, wallet and comprehensive pre-departure documentation will be sent to you prior to departure. Please read this information carefully as it contains essential information and helpful advice to make your vacation as enjoyable as possible.

Passports & Visas: All passengers require a valid passport valid for 6 months after their trip return date and may require visas. Some countries require multiple visas. It is the passengers' responsibility to ensure he/she travels with the appropriate documents. Your Travel Agent will advise you of the necessary documents required.

Travel Insurance: Insight recommends that all passengers purchase comprehensive Travel Insurance. Certain European countries have a requirement for foreign visitors to have medical insurance on entry. Insight cannot be held responsible for denied entry should a passenger be unable to provide details to the authorities of such insurance.

Walking Tours: Many of Insight Vacations' tours feature walking tours and comfortable walking shoes are recommended for all passengers.

Plan Your Budget: You are advised to do this well in advance and be sure to allocate funds for special events whilst on tour, such as theatre, celebration meals, shopping and side trips, and 'Optional Excursions'.

Optional Excursions: Insight carefully plans each itinerary to include the important sightseeing highlights and excursions. Understanding that each of our guests has different interests and priorities, it is neither possible nor desirable to include every possible excursion in the tour itinerary. To enhance your experience, we offer a range of optional visits, activities and local meals available throughout your tour. Our Optional Excursion List is designed to cater for all tastes and is included with your documentation for use as an aid in budgeting. Payment can be made in cash and with credit cards.

Complaints Procedure: Should you have a complaint in respect of your holiday, you should inform your Insight Tour Director or Representative during the course of your holiday. If the matter cannot be resolved after the representative's best endeavours to do so during the holiday, your complaint should be made in writing to Insight Vacations as soon as possible after the holiday.

Smoking Policy: There is a No Smoking policy whilst travelling. However, we make plenty of convenience stops, allowing you ample opportunity to smoke if you wish, use local restroom facilities, or just relax and enjoy a cup of coffee.