Great Savings and Discounts
EXTRA TOUR DISCOUNTS
SAVE UP TO 5% ON YOUR 2ND
TOUR
Book two Insight vacations, each 7 days or longer and you will receive a reduction
of up to 5% off the cheaper of the two tours. Take three tours and save on two! Ask
your Travel Agent for suggestions!
Both tours must be booked at the same time. This discount is per person. Does not
apply to additional accommodation, airfares or flight supplements, Easy Pace London
& Countryside, Easy Pace London & Paris and Egypt tours.
SINGLE TRAVELLER SAVING
SAVE WITH INSIGHT'S ROOM MATE MATCHING
For people travelling alone on an Insight coach tour, we'll match you with someone
of the same gender, so you don't have to pay the single room supplement. If we fail to
match you, we'll provide a single room at no extra cost.
Please note there is a no-smoking policy in all shared rooms. Does not apply to
additional accommodation, airfares or flight supplements, Easy Pace London &
Countryside, Easy Pace London & Paris, Glories of Greece and Egypt tours.
FRIENDS & FAMILY DISCOUNTS
SAVE 5% FOR 5-8
PASSENGERS
Why not share your Insight tour experience with your friends and family - and save
money! If 5-8 passengers book together we offer a discount of 5%. Further savings are
available for 9 or more passengers!
This discount cannot be combined with Frequent Traveller, Young Traveller or
Triple Room Discounts. To qualify, the names of all passengers travelling must be
advised to Insight at the time of booking. Does not apply to additional accommodation,
airfares or flight supplements, Easy Pace London & Countryside, Easy Pace London
& Paris and Egypt tours.
FREQUENT TRAVELLER SAVING
SAVE 5% OFF YOUR NEXT TOUR
In recognition of our loyal customers, Insight now extends to all travelled guests
automatic membership into our Club Bon Voyage, as well as a 5% Discount off the Land
portion of their next Insight trip. You will need to travel within the next two years.
So act NOW and take full advantage of this great offer.
Insight's Club Bon Voyage and 5% Discount is not available retroactively. Only
one discount is available per person, per tour, per year and only one voucher can be
redeemed against each further tour booking. This discount cannot be combined with our
"Friends & Family Discount". Does not apply to additional accommodation, Easy Pace
London & Countryside, Easy Pace London & Paris and Egypt.
EARLY PAYMENT DISCOUNT
SAVE UP TO 7.5% ON EARLY BOOKINGS
Insight's most popular tours fill very quickly. Don't be disappointed, book early!
You'll be assured of the tours you want, and the earlier you pay, the more you SAVE!
Here's how...
PAY IN FULL 10 MONTHS PRIOR TO YOUR TOUR departure date and SAVE up
to 7.5%
PAY IN FULL 6 MONTHS PRIOR TO YOUR TOUR departure date and SAVE up
to 5%
Tours must be paid in full for this discount to apply. Discounts apply to the
land-only portion of your tour. This discount only applies to tours that feature the
"Early Payment Discount" in the price panel. Check the itinerary pages now to see how
much you can SAVE.
YOUNG TRAVELLER SAVINGS
SAVE UP TO 10% - 5-17 YEAR-OLDS
Insight offers you the opportunity of sharing your happy holiday memories with your
children or grandchildren. Young Travellers must be under the age of 18 years old on
the tour departure date, and MUST be accompanied by an adult (limit of one Young
Traveller Discount per room). Children under 5 years old are NOT accepted on any
escorted tour. This discount cannot be combined with our "Friends & Family
Discount". This discount applies to the Land-only portion of your tour. This discount
only applies to tours that feature the "Young Traveller Discount" in the price panel on
the itinerary pages. Check your chosen tours now to see how much you can
SAVE.
TRIPLE ROOM DISCOUNT
TRIPLE SHARE
When three people travel together and share one room, each of the three enjoys a
discount off the tour price. See the Triple Room Reductions on the itinerary of your
choice.
This discount only applies to tours featuring the "Triple Room Discount" in the
price panel. Check the itinerary pages now to see how much you SAVE on your chosen
tour. Note the third bed will, on occasions, be a foldaway. This discount cannot be
combined with our "Friends & Family Discount".
AIRPORT TRANSFERS
For tours commencing in Athens or Cairo, airport
arrival and departure transfers are offered at anytime of day, providing we receive
correct flight information. Complimentary airport arrival and departure transfers by
motorcoach are available for all other European gateways and these operate at fixed
times on the first and last day of your tour. Please see the itineraries on the tour
pages for times.
For tours commencing in London, Insight has negotiated special
rates for group shuttle transfers from London's Heathrow Airport to the door of your
London hotel (which must be booked through Insight).
Price AU$40 per person, per single trip to/from London's Heathrow Airport.
For passengers flying into London's Gatwick Airport you could take the Gatwick
Express train, for details visit the Gatwick Express website at:
www.gatwickexpress.com.
Note that flight timings must be supplied to Insight no later than 21 days before
flight departure.
Please see Booking Conditions page.
EUROPEAN PRIVATE TRANSFERS
| Any passengers whose flight times do not coincide with the transfer timings
may choose to book and buy a transfer. Also, passengers arriving before or
leaving after the scheduled tour day may book and buy a transfer through Insight
providing they also buy the additional pre and post hotel night(s) from Insight.
Note that flight timings must be supplied to Insight no later than 21 days before
flight departure.
*Prices are per person, one way. You will be met after clearing customs and
escorted to your vehicle. If you purchase extra accommodation in Athens or Cairo,
transfers are still included providing conditions are met see Booking Conditions
page
|
Airport to hotel or return |
Approx. Taxi fare |
Private Transfer* |
| |
AU$ |
AU$ |
| Casablanca |
$65 |
$53 |
| Frankfurt |
$65 |
$72 |
| Madrid |
$52 |
$72 |
| Paris |
$97 |
$97 |
| Rome |
$108 |
$69 |
| Vienna |
$76 |
$51 |
Insight Offers You Peace of Mind
GOLD SEAL PROTECTION PLAN
COVERAGE FOR CANCELLATION AND RETURN FLIGHT SECURITY FOR ONLY
$89P.P.
Most tour operators are interested in their clients only after they reach
their destination. However, by purchasing Insight's Gold Seal Protection you get a
great deal even before you leave home!
CANCELLATION SECURITY: By purchasing Gold Seal Protection, the full
amount of your deposit and/or payment to Insight will be refunded should you cancel
your tour for any reason prior to departure from Australia. This cancellation option
covers the Land arrangements made by Insight only and is not applicable on river
cruises and excludes airline deals.
Gold Seal Protection must be paid at time of deposit and is not refundable for any
reason.
RETURN FLIGHT SECURITY: Should you, your travelling companion, or a
member of your direct family in Australia fall sick* while you are on your Insight
Tour, we will take care of the additional cost of tickets for your earlier or later
return home in the same class of air travel on the first available flight, provided you
hold round-trip tickets on Insight's recommended airline(s) from Australia and have
booked them through Insight.
In addition, Insight will refund both you and your travelling companion
A$40 per day for the unused portion of the tourˆ.
Now how's that for peace of mind!
Gold Seal Protection is not refundable for any reason. *Medical certificates are
required. ˆPlease note that in some cases hotels require a one night cancellation
fee.
INSIGHT'S PRICE GUARANTEE
Currencies continually fluctuate, but with Insight, once you have paid your deposit
in FULL, your LAND price is guaranteed and any subsequent Land cost increases are at
OUR expense.
NB. This guarantee excludes government taxes, any imposed fuel surcharges, any
airlines surcharges that are part of the LAND packages, internal flights surcharges
(e.g. Eastern Mediterranean products and pre-paid Abu Simbel excursions), cruise
company surcharges (e.g. Aegean), and international airline fuel surcharges or fare
increases (affecting all international airlines). Surcharges within these exceptions
are outside our control and may be applied, regardless of payment status, fully paid or
not, at any time during the booking process (or may occasionally be required to be paid
while on tour).
Conditions apply: ˆ Tour discount is based on $200 per person. Offer valid for
destinations serviced by QF/BA Year Round Airfares and valid only for tours featured in
Insight Vacations 2009/2010 Winter Europe brochure. †Airfare and taxes must be
booked and paid in full by 31 July 2009. Valid for travel: 01 November 2009 until 31
March 2010. *Frequent flyer points may be awarded subject to the terms and conditions
of the airlines Frequent Flyer program.
OPTIONAL SIGHTSEEING
& EXCURSIONS
The following Optional Excursions refer to our 2008-09 departures. For 2009-10 departures prices are subject to change and are indicated only as a reference.
With Insight, you will enjoy many of Europe’s famous
highlights as included features of your tour - at no extra cost. However, there is an exciting array of
additional excursions which are made available to help
turn an already outstanding experience into the trip of a
lifetime. These are entirely optional and are offered to you
at competitive prices. They are all bookable through your
Tour Director at the start of your tour as many of them are
planned to coincide with the best highlights available at
the time of your visit.
The following list is general as it would be impossible to
operate all excursions on any one tour. The actual tours on
offer will be advised by your Tour Director.
All prices are quoted in Euros, which have been rounded
for convenience. Payment can be made in cash or by the
following credit cards: Visa, Mastercard or American
Express.All credit card transactions will be charged in
Euros. For payments in other currencies your Tour
Director will advise the relevant exchange rates at the
commencement of your tour.
AMSTERDAM
AMS05 DUTCH DINNER & SAILORS QUARTER
A delicious Dutch dinner with a wide variety of choices and drinks is served in a beautiful old historic restaurant, followed by a walk through the ‘Sailors Quarter’ of the city.
EURO 55
AMS06 CANAL CRUISE, SAILOR’S QUARTER & DINNER
Firstly a cruise along the canal’s of this “Venice of the North” in a glass-topped boat, which is undoubtedly the best way to see this intriguing city. Stroll past the notorious “red lights” of the Sailor’s Quarter and then enjoy dinner in the heart of the city at ‘The Sea Palace ‘floating restaurant, one of the most exotic in Amsterdam
EURO 52
This tour may be offered without dinner.
INNSBRUCK
INN07 TYROLEAN HORSE & CARRIAGE RIDE
We visit a typical mountain village and then enjoy a horse drawn carriage ride which takes us through the mountains and valleys of the Tyrol. We make a stop in a quaint tavern for a drink, before returning to Innsbruck.
EURO 34
VENICE
VCE01 GONDOLA SERENADE
A visit to Venice would be incomplete without a gondola serenade. We glide along the atmospheric canals exploring the intimate and hidden parts of this unique city only accessible by gondola. (Subject to weather conditions).
EURO 32
VCE 02 BURANO EXCURSION & LUNCH
Explore the Venetian lagoon on our cruise around the islands including the colourful island of Burano a photographers paradise and famous for its lace. Then enjoy a superb lunch sampling the local specialities.
EURO 63
VCE06 MAGICAL VENICE
This evening we board our private boats for a tour down the famous “Grand Canal”, past illuminated palazzi and twinkling chandeliers, to the romantic St Mark’s Square. We have reservations in a famous café where we sit under the stars listening to the orchestras play some of Italy’s best loved music (One drink is included).
EURO 43
VENICE
VCE08 VENICE OF THE DOGES
Our private guided tour shows us first the glistening interior of the Basilica of San Marco with its extraordinary gold mosaics. Then to the Doge’s Palace, symbol of Venetian power, with its State rooms and spectacular paintings. Then through to the Bridge of Sighs for a visit to the prison from which Casanova escaped!
EURO 34
ROME
ROM01 CLASSICAL ROME
Our classical tour spans Rome’s fascinating history from ancient Rome to the early Christians and the glory of the Papal Residence. First a guided tour of the Vatican Museums and Sistine Chapel, immortalized by Michelangelo’s painted ceiling. Then we visit the Catacombs where the Ancient Christians were buried in underground cemeteries. Or visit St. Pauls outside the
walls, the actual sight of his martyrdom.
EURO 62
ROM05 ROMAN DINNER PARTY
Enjoy a splendid evening of Italian food and wine with entertainment.
EURO 59
ROM16 INTRODUCTION TO ROME
This walking tour takes you to the Trevi Fountain and Piazza Navona with its pavement cafes, 17th century fountains and architecture. Perhaps have your portrait painted by one of the street artists!
EURO 31
(Occasionally this tour may be operated with an included pizza dinner EURO 43)
ROM18 ILLUMINATIONS DRIVE & PIZZA DINNER
Tonight we have a pizza dinner in a typical Roman restaurant before enjoying an illuminations drive which shows us Piazza Venezia, the Forum, the Colosseum and
the Campidoglio.
EURO 46
LUCERNE
LCR01 LAKE LUCERNE CRUISE
The true beauty of Lake Lucerne is revealed as we cruise the tranquil waters and enjoy the stunning scenery of snowcapped mountains, green pastures and dense forests.
SF 37
(Occasionally this tour can be offered as a “Happy Hour” cruise with drinks SF 44)
LCR05 SWISS EVENING
A typical local dinner including the famous cheese fondue with drinks and a lively show featuring song, dance, alpine horn blowing and flag throwing.
SF 93
LCR07 SWISS ALPINE SHOW WITH LUNCH
Enjoy a typical Swiss lunch including cheese fondue and drinks whilst being entertained by a lively show featuring song, dance, Alpine horn blowing and traditional Swiss flag-throwing. SF 76
LCR14 CARRIAGES & COUNTRYSIDE
A chance to meet the Swiss, as local farmers take us on a delightful countryside tour in horse drawn carriages. Enjoy stunning scenery as we trot around a typical rural community, en route to a local farm where local drinks and snacks will be served.
SF65
PARIS
PAR02 SEINE CRUISE & ILLUMINATIONS
First we take a Seine cruise on the famous Parisian boats. Then our illuminations tour reveals the magic and grandeur of the ‘city of light’ – a vision to last a lifetime.
EURO 31
PAR04 MONTMARTRE, SACRE COEUR & ILLUMINATIONS
Up to Montmartre to explore the famous district with its artistic quarter dominated by the fabulous Sacre Coeur Basilica, then an illuminations tour reveals the magic and sparkling grandeur of the ‘city of light’.
EURO 25
PAR07 PALACE OF VERSAILLES EXCURSION
The Palace and Gardens of Versailles, the imposing residence of Louis XIV reflects the extravagant lifestyle of the grandest court in history. Escorted by a local guide we see the Queen’s apartments, the Hall of Mirrors and the Gallery of Battles
EURO 58
PAR11 PARIS ILLUMINATIONS & DINNER
First we enjoy a delicious dinner of Parisian cuisine with wine.Then our illuminations tour reveals the magic and sparkling grandeur of this ‘city of light’ – a vision to last a lifetime!
EURO 62
PAR16 GUIDED VISIT TO LE GRAND LOUVRE
With an expert guide, enter the largest museum in the world via the controversial glass pyramid for a tour of the Louvre’s most famous exhibits. Admire the Mona Lisa and the Venus de Milo as well as the winged Samothrace and the paintings of David and Gericault. EURO 39
PAR24 MOULIN ROUGE
Dinner and cabaret at the Moulin Rouge – the original Parisian cabaret – immortalized by the recent award winning film!
EURO 144
2008.w
Booking Conditions & Other Important Information
WHAT'S INCLUDED IN THE TOUR PRICE
Inter-city Travel: By private motorcoach, trains and ferries (see itineraries).Touring: By air-conditioned luxury motorcoaches with on-board washroom and
reclining seats for maximum comfort.
• Insight's premium touring coaches are configured with 40 or 41 seats for just
40 guests. However, due to recent changes in EC regulations on drivers hours,
replacement coaches may be required to be used once per touring week on
certain selective itineraries. When this occurs the replacement coach may have in
excess of 40 seats. Also, transfer coaches, sightseeing vehicles, or, in the event of
a mechanical breakdown, relief coaches may feature 49 or 53 seats.
• In the Eastern Mediterranean and Morocco smaller motorcoaches without toilet
facilities may be used.
• If, due to circumstances beyond our control, coaches are used on tours otherwise
than advertised, a refund of $10 per person will be made.
Air Transportation: Internal air flights are included in the land price only when
indicated in the 'Included Features' panel on specific itineraries.
• Reservations for our Egyptian airline are given well in advance, however actual
flight timings cannot be confirmed prior to departure. Internal flights in Egypt
may involve very early or very late departures and arrivals.
Hotel Accommodation: Prices per person are based on two persons sharing a
twin-bedded room with private bath or shower.
• When booking triple rooms please note that the third bed may be a 'roll-away'.
Availability of triple rooms is limited.
• Please note that single rooms in Europe will generally be smaller than twin-
bedded rooms.
• Please note European hotel standards & services provided may vary from those
in other parts of the world and are often in the local style.
• Passengers who are members of Hotel Frequent Traveller programmes are not
entitled to earn points with any of the hotels featured on an Insight Vacations
tour.
• Any special room request will be made on a REQUEST basis only. Insight cannot
guarantee special room request although every effort will be made to request
from respective hotels.
Cruises: Per person prices are based on two persons sharing a cabin with two
berths, private shower and toilet. A limited number of single cabins are available
on request at extra cost.
• Single Traveller Savings do not apply to tours featuring cruises.
• Triples are not available on Nile cruises.
Tour Director: Escorted tours are conducted in English only by a professional
multi-lingual Tour Director.
• In Egypt and Greece only tours of 10 people or more will be escorted by an
Insight Tour Director.
• Hosted service is provided in London on Easy Pace London & Countryside and Easy Pace London & Paris.
Meals: Continental or buffet breakfasts in the local style are included as indicated
on all tours except in provincial Britain, where full national style breakfasts are
served. Dinners are included as detailed in itineraries. All meals are included on
cruises. In-flight meals and snacks are served according to airline policy.
• Any special meal requirements will be made on a REQUEST basis only. Insight
can not GUARANTEE special meal requests nor will it assume any responsibility
or liability if clients' special meal requests are not fulfiled.
Sightseeing: Excursions and entrance fees to places of interest as detailed on
each itinerary with an English-speaking guide where necessary. Headphones will
be provided as advertised on the itinerary pages. No refund will be made if they
cannot be provided for operational reasons.
Premium Highlights: Featured sightseeing is integral to our tours, therefore no
refund will be given (or value attached) if not used or operated for any reason.London Airport Transfers: Can be purchased through Insight providing the
following conditions have been met:
1) Your Travel Agent provides detailed flight information to Insight no less than 21
days prior to departure.
2) You must stay at a London Hotel booked by Insight on the night of your arrival
and the night prior to your departure date.
3) In the event of flight delays outside of Insight's control, the transfer will be
deemed to be cancelled.
4) All transfers are based on group shuttle. No refund is therefore available for
missed transfers.
5) In the event of unforeseen events Insight will not be responsible for delayed
or cancelled transfers.
6) For passengers flying into London's Gatwick Airport, Insight recommends the
Gatwick Express see website at www.gatwickexpress.com.
Continental Europe Airport Transfers: Passengers will only be entitled
to transfers to and from European Gateway Airports providing the following
conditions have been met:
1. Coach transfers only operate at the scheduled times and days specified for
each tour departure. Passengers arriving or departing outside these times may
purchase a transfer through Insight or make their own way to/from the tour
hotel.
2. For those who choose to make their own flight arrangements, flight details must
be provided to Insight by the Travel Agent not less than 21 days before the flight
departure.
3. Your flights should be timed to allow you to clear customs in good time for the
scheduled transfers - your travel agent will advise you of the most appropriate
arrangement.
4. As these are group transfers, in the unlikely event of a missed transfer through
flight delays outside Insight's control, passengers will need to make their own
alternative transfer arrangements at their own expense.
5. Passengers who have booked pre tour or post tour accommodation with Insight,
will NOT be entitled to be transferred to or from the Airport and transfers will be
at the clients expense. These can also be purchased through Insight.
Airport transfers in Cairo and Athens: transfers operate at all times, between
the airport and the tour hotel on the first and last day of the tour and also in
conjunction with pre and post tour accommodation booked through Insight. The
following conditions apply:
1. For those who choose to make their own flight arrangements, flight details must
be provided to Insight by the Travel Agent not less than 21 days before the flight
departure for entitlement to the transfers.
2. You must be staying at the Insight tour hotel, booked by Insight, on the night of
your arrival and the night before the date of your departure flight.
3. Only one arrival and one departure transfer per person is included.
4. As these are group transfers, in the unlikely event of a missed transfer through
flight delays outside Insight's control, passengers will need to make their own
alternative transfer arrangements at their own expense.
5. Transfers cannot be routed to other pick-up points or destinations other than
those booked.
6. Transfers are non-transferable to other people.
Baggage Allowance & Porterage: Porterage for one suitcase on tour is included
and at arrival or departure from each tour hotel. Due to limited coach capacity this
single bag should have a weight not exceeding 30kg (66lbs) and dimensions not
exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in). Charges will be levied in
the event these limits are exceeded and our promise to transport you as indicated
may be invalidated.
• Note: Airlines may restrict check-in baggage to 20kgs per person.
Tips & Taxes: All tips are included for services on tour provided by dining-room
waiters, chambermaids and porters at hotels, airports, docks and stations and to
the crew on Nile cruises.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
Airfares to and from Europe, airport taxes and charges imposed by third parties,
visa and passport fees, insurance, laundry, phone calls, beverages, meals not
detailed in the itinerary, tips to Tour Directors, motorcoach drivers and local city
guides, items of a personal nature, excess baggage, optional excursions.
Note that in Egypt, service charges of up to 33% will be levied on all additional
services, meals, beverages etc not included in the tour price. This service charge will
be applied on your hotel bill at time of checkout.
PAYMENTS
Non-refundable Deposit: $200 per person per tour.
Final Payment: 45 days prior to departure from Australia.
1. Your land reservation will be confirmed on receipt of a non refundable deposit
of $200 per person, per tour which is required within 7 days of booking,
(except on some departures where space is limited and your deposit may be
required sooner. You will be advised at time of booking.) Your reservation will
automatically be cancelled if the deposit is not received within the specified
period.
2. Payment in full is required at time of booking for reservations made less than 45
days before departure from Australia.
3. Insight reserves the right to cancel the reservation and apply cancellation charges
should payments not be received within the above specified periods.
4. Some tours offer add-on flights from London to European Gateways. This
supplement must be paid in full within 7 days of booking and is non-
refundable.
5. Your agent shall, on the receipt of any monies, hold such monies for each and
every person named in the booking until the booking is confirmed at which
times those monies shall be remitted promptly by your agent to us. All such
monies received by us will be deposited as required by law. We will be entitled
to keep for each account any interest earned on such monies. It is a condition
of our confirmation of your booking and acceptance of your deposit in respect
of your tour, that all monies paid by you to us through your agent, whether by
way of deposit or otherwise in respect of your tour, may be disbursed by us as
and when we see fit or in respect of the services to be provided or fees payable
under the tour programme, and the payment of a deposit or otherwise for your
tour shall be deemed to be a direction to disburse such monies as aforesaid.
6. Travel documents and instructions for joining your tour will be sent to you
approximately 21 days before departure from Australia (provided full payment
has been received).
CANCELLATIONS, REFUNDS & BOOKING CHANGES
1. Notice of cancellation must be made in writing either directly to Insight or
through your Travel Agent.
2. A fee of $35 per person will be charged for any revision or alteration made to
a reservation after the booking is confirmed unless the change increases the
value of the booking. A change of tour date or tour itinerary within 45 days of
tour departure will be treated as a cancellation, and normal cancellation fees will
apply except when the change is to an earlier tour departure of equivalent or
greater value in which case a $35 per person amendment fee will be charged.
3. There are no refunds for any unused services including unused London airport
transfers.
4. If you cancel more than 45 days before departure your $200 deposit will not be
refunded, nor can it be credited to any other booking.
5. The following scale of charges will apply when cancellation is notified.
| No.
of days prior to tour commencement |
Cancellation fee as % of total price |
|---|
| Over 45 days |
$200 p.p. per tour |
| 45-22 days |
27.5% |
| 21-8 days |
33% |
| 7-1 days |
55% |
| Day of departure |
100% |
The following scale
of charges apply when cancellation is notified for additional accommodation.
| No. of days prior to date of stay |
Cancellation
fee as % of hotel price |
| Over 45 days |
$35 per person. |
| 45-22 days |
27.5% |
| 21-15 days |
33% |
| 14 days or less |
100% |
These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.
Illness or Absenteeism: In case you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed meals or sightseeing. If a promotional airfare is broken or extended for any reason, an additional fare may be payable.
GENERAL INFORMATION & CONDITIONS
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and
exchange rates as at 16th April 2009. Should any of these costs change a surcharge
may be made on the price of your vacation. If the total tour price increases by more
than 10%, passengers will have the right to cancel within 7 days of notification of the
surcharge without penalty. No surcharges in respect of cost or currency fluctuations
will be made once payment for the deposit of your land tour is received. This
guarantee does not apply to pre-registered bookings, or departures where prices
are still subject to confirmation.This guarantee also excludes fuel surcharges and
does not apply to any taxes, charges or levies imposed by any government or its
agencies. In exchange for these guarantees no refund will be made if costs are
reduced. Prices include the Goods and Services Tax where applicable. All prices are
in Australian Dollars, unless otherwise specified.
Pre-registered Bookings - As the published price for subsequent years may
vary depending on a number of factors including, but not limited to, international
exchange rates, possible changes to the itinerary or different product content, the
final price may need to be adjusted.
Tour Membership:
1. Children under 5 years of age are ineligible.
2. Passengers with disabilities are welcome on Insight's tours providing they are
accompanied by a person capable of providing all assistance required, and
do not require special assistance from Insight personnel. Insight reserves the
right to refuse to carry anyone it is felt cannot cope with the requirements of
coach tour travel and who may require services and facilities that Insight cannot
guarantee will be available. You agree to not hold the Insight group of companies
responsible for any decision made by any of them or any service provider to
refuse to carry you, provide any facilities or accommodation to you or to provide
any services to you. Please note that wheelchair access on Nile Cruise boats is
limited, please check with your travel agent for details.
Itinerary Variations: Insight constantly strives to improve tour itineraries and
features. If such improvements can be made, or unforeseen circumstances beyond
our control make changes necessary, we reserve the right to vary itineraries and to
substitute hotels. At peak periods, duplicate departures may operate, sometimes in
reverse, in which case hotels will probably vary from those listed in this brochure.
Trade fairs (e.g. IBC congress in Amsterdam) and other events (e.g. Venice film
festival on Lido) occasionally cause changes from scheduled hotels. In these and
in other cases substitute hotels may be used and will be of a similar standard and
location whenever possible.
• Holidays & Changes: During local or national holidays abroad, certain facilities
such as museums, sightseeing tours and shopping may be limited. In such
instances, and whenever possible, slight itinerary adjustments are made by
Insight Vacations to minimise inconvenience to our passengers. If, however you
feel your enjoyment might be diminished by such minor limitations please check
with the respective national tourist office before selecting a specific departure.
Similarly, holidays, closing days and other circumstances may necessitate a
change of the day of the week for scheduled highlight dinners, sightseeing or
other activities.
• Pre or post tour accommodation is subject to availability. If not available,
an alternative may be offered, however, additional transfers to or from the tour
hotel are not included.
• Note that hotel information is provided as a guide; Information on facilities has
been provided by the hotels concerned Whilst every effort has been made to
ensure accuracy, facilities may change without notice.
• Nile cruises will be operated by the cruise ships as indicated on the tour pages,
however, due to maintenance and other circumstances beyond our control,
alternative cruise boats of equal standard may be used.
• Due to religious festivals or other reasons it will occasionally be necessary to
rearrange some itineraries and hotels. Ports of call on Mediterranean cruises may
sometimes be curtailed if weather conditions do not permit docking.
Tour Cancellation: Insight reserves the right to cancel or reschedule any tour
departure in accordance with operating requirements or circumstances beyond its
control. At least 30 days notice will be given. Should this occur, we will offer you an
alternative arrangement. If there is a difference in cost this will be for your account.
If you do not accept this alternative arrangement within 7 days we may treat this
contract as at an end. We will refund all monies & will be under no further liability.
Insight is not responsible for the costs of any other travel arrangements affected
due to our cancellations or re-scheduling of any tour departure.
Christmas Markets: Christmas Markets are organised and operated by the local
towns and villages and Insight cannot be held responsible if they are closed or
curtailed for any reason.
RESPONSIBILITY
All British Isles tours are operated by: Insight Operations (Bermuda) Ltd. All
Continental Europe tours are operated by: Insight Tours International (Bermuda) Ltd.
Insight Tours International (Bermuda) Ltd and Insight Operations (Bermuda) Ltd,
referred to as the Operators, are agents for Insight Travel Group Limited who have
empowered the Operators on its behalf to undertake the following duties:
1. The Operators shall be responsible to the passenger for supplying the services
and accommodations described in this brochure, except where such services
cannot be supplied or the itinerary used is changed due to delays or other
causes of whatever kind of nature beyond the control of the Operators. In such
circumstances, the Operators will do their best to supply comparable services,
accommodation and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the
Operators.
3. In the absence of their own negligence, neither the Operators nor their agents
or co-operating organisations shall be responsible for any cancellations, delays,
diversions or substitution of equipment or any act or omission whatsoever by air
carriers, transportation companies, hotels or any other persons providing any of
the services and accommodations to passengers including any results thereof,
such as changes in services or accommodations necessitated by same. Nor shall
they be liable for any loss or damage to baggage or property, or for injury, illness
or death, or for any damages or claims whatsoever arising from loss, negligence
or delay from the act, error, omission, default or negligence of any person not
its direct employee or under their exclusive control, including any act, error,
omission, default or negligence of any country, government or governmental
authority, officer or employee. All baggage and personal effects are at all times
and in all circumstances at the risk of the tour participant. Baggage insurance
is recommended. The carriers, accommodation and other suppliers providing
services are independent contractors and are not agents, employees, servants or
joint venturers of the operators or their affiliates. All certificates and other travel
documents for services issued by the operators are subject to the terms and
conditions specified by the carriers and suppliers and to the laws of the countries
in which the services are supplied. Carriage by sea is subject to the Carrier's
Conditions of Carriage which are expressly incorporated into this contract, copies
of which are available upon request. The Operators are not responsible for any
criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither
the Operators nor their agents or co-operating organisations will be liable for any
injury, illness or death or for any damages or claims whatsoever arising from any
accident or incident, if the safety belt is not being worn, or the passenger is not
seated when the coach is moving, at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes,
transportation or conveyances. We rely on international convention which may
apply to the services provided by us, our suppliers or agents with respect to
any claim of any nature brought by you against us as a result of the provision
of those services. International conventions which apply may include: Warsaw
Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in
relation to air travel, or Montreal Convention; the Berne Convention for rail
travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for
carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded
as having all benefit of these conventions on limiting our liability in relation to
any claim for death, injury, loss, damage and delay to passengers and luggage.
Enrollment in and payment for a tour shall constitute agreement and acceptance
by the passenger of the terms and conditions set forth in this brochure which
cannot be varied except in writing by an officer of the Company.
6. Insight Vacations Pty Ltd, is only responsible for the services of reservations
and ticketing, it does not accept any responsibility or liability for any of the acts,
omissions, or defaults, whether negligent or otherwise, of its principal Insight
Travel Group Limited or any of the companies of the Insight group of companies.
All matters arising in relation to the services provided by Insight Vacations Pty
Ltd., but not in respect of other things, are subject to the Laws of the State of
NSW.
7. Every effort is made to ensure brochure accuracy at the time of going to press;
however Insight cannot be held responsible for printing or typographical errors,
or errors arising from unforeseen circumstances.
All bookings made with any provider of any transport, facilities, meals, other goods
or, of any services, are subject to terms and conditions imposed by them in relation
to matters not covered particularly and expressly by our agreement with any of the
above mentioned two Operators in the Insight group of companies.
DATA PROTECTION STATEMENT
In order to process your tour booking, Insight Vacations will need to use personal
information for you and other passengers included in your booking. This personal
information may include each passenger's name, address, phone number, email
address, passport number, credit/debit card number and sensitive information
such as health, medical, dietary, mobility, religious or other special requirements.
This personal information may be passed on to other suppliers of your travel
arrangements in addition to public authorities such as customs and immigration,
security and credit checking organisations, and otherwise as required by law.
Similarly, we may also need to provide personal information to contractors who
provide services to or for us e.g. sending mail, processing payments, providing
marketing assistance. This may involve sending personal information including
sensitive information to other countries that may not afford the same level of
protection of personal information.
We may also use the personal information you provide us to review and improve
the tours and services that we offer, and to contact you by post, email and/or
telephone about other tours and services offered by Insight Vacations and its
affiliated travel brands including AAT Kings, Contiki Holidays, Creative Holidays,
Uniworld and Trafalgar Tours that you may be interested in. If you don't want to
receive this information, or if you want a copy of the personal information we hold
about you, write to us at 35 Grafton Street; Bondi Junction NSW 2022. Insight
Vacations may charge a fee for supplying you with this information as permitted
by law.
GENERAL CONDITIONS RELATING TO ALL AIRLINE OFFERS
1. Offers are limited and subject to availability. Early booking advised.
2. A non-refundable deposit of $100 per person is due within 7 Days of booking.
3. Full payment is required for the airfares as well as tours at least 45 days before
departure from Australia. If the booking is made less than 45 days before
departure, the whole cost must be paid when booking. Please ensure your Travel
Agent forwards all payments to us prior to this date as flight reservations will be
automatically cancelled if payments are delayed. At certain peak times airlines
may require payment prior to these deadlines.
4. After ticketing a $35 per person amendment fee will be charged for all changes,
in addition to any airline fees. All airfare cancellations will incur the applicable
airline cancellation fee. No refund will be made once travel has commenced.
5. Insight's Savings & Discounts do not apply to airfares.
6. If the published airfares should increase before you have paid for your package
in full, it may be possible to secure the lower price, provided you pay for all your
land and air arrangements prior to a cut off date announced by the airline. Once
you have paid in full, your airfare will not increase.
7. Booking Classes: Airfares are subject to availability and confirmation in specific
booking classes as specified by the Airline.
8. Full details and conditions may be obtained from your Travel Agent.
THINGS TO KNOW BEFORE YOU GO
Tour Documents: Tour Documents: Your tour documents, travel literature, wallet
and comprehensive pre-departure documentation will be sent to you prior to
departure. Please read this information carefully as it contains essential information
and helpful advice to make your vacation as enjoyable as possible.
Passports & Visas: All passengers require a valid passport valid for 6 months after
their trip return date and may require visas. Some countries require multiple visas.
It is the passengers' responsibility to ensure he/she travels with the appropriate
documents. Your Travel Agent will advise you of the necessary documents required.Travel insurance: Insight recommends that all passengers purchase
comprehensive Travel Insurance. Certain European countries have a requirement
for foreign visitors to have medical insurance on entry. Insight cannot be held
responsible for denied entry should a passenger be unable to provide details to
the authorities of such insurance.
Walking Tours: Many of Insight Vacations' tours feature walking tours and
comfortable walking shoes are recommended for all passengers.
Plan Your Budget: You are advised to do this well in advance and be sure to
allocate funds for special events whilst on tour, such as theatre, celebration meals,
shopping and side trips, and 'Optional Excursions'.
Optional Excursions: With Insight Vacations you will enjoy many of Europe's
famous highlights as included features on your tour. However, there is an exciting
array of additional 'Optional Excursions' available to further enhance your
enjoyment. A detailed list and cost is included in your tour documentation. You
can only book and pay for them through your Tour Director by cash, Travellers
Cheques, Visa, Mastercard or American Express credit cards.
COMPLAINTS PROCEDURE: Should you have a complaint in respect of your
holiday, you should inform your Insight Tour Director or Representative during the
course of your holiday. If the matter cannot be resolved after the representative's
best endeavours to do so during the holiday, your complaint should be made in
writing to Insight Vacations as soon as possible after the holiday.
Smoking Policy: There is a No Smoking policy whilst travelling. However, we
make plenty of convenience stops, allowing you ample opportunity to smoke if
you wish, use local restroom facilities, take a scenic snapshot or just relax and enjoy
a cup of coffee.
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