Great Savings and Discounts
FRIENDS & FAMILY
DISCOUNTS
SAVE
5% FOR 5-8 PASSENGERS
Why not share your Insight tour experience with
your friends and family - and save money! If 5-8
passengers book together we offer a discount of
5%. Further savings are available for 9 or more
passengers!
This discount cannot be combined with Frequent Traveler,
Young Traveler or Triple Room Discounts. To qualify, the
names of all passengers traveling must be advised to
Insight at the time of booking. Does not apply to additional
accommodation, airfares or fl ight supplements, Easy Pace
London & Countryside, Easy Pace London & Paris and Egypt
tours.
YOUNG TRAVELLER
SAVINGS
SAVE 5-17 YEAR-OLDS
SAVE UP TO 10%
Insight offers you the opportunity of sharing your
happy holiday memories with your children or
grandchildren.
Young Travelers must be under the age of 18 years old on the
tour departure date, and MUST be accompanied by an adult
(limit of one Young Traveler Discount per room). Children
under 5 years old are NOT accepted on any escorted tour.
This discount cannot be combined with our "Friends & Family
Discount". This discount applies to the Land-only portion of
your tour. This discount only applies to tours that feature the
"Young Traveler Discount" in the price panel on the itinerary
pages. Check your chosen tours now to see how much you
can SAVE.
SINGLE TRAVELLER
SAVING
SAVE WITH INSIGHT'S ROOM
MATE MATCHING
For people traveling alone on an Insight coach tour,
we'll match you with someone of the same gender,
so you don't have to pay the single room supplement.
If we fail to match you, we'll provide a single room at
no extra cost.
Please note there is a no-smoking policy in all shared rooms.
Does not apply to additional accommodation, airfares or
fl ight supplements, Easy Pace London & Countryside, Easy
Pace London & Paris, Glories of Greece and Egypt tours.
EXTRA TOUR
DISCOUNTS
SAVE UP TO 5%ON YOUR 2ND TOUR
Book two Insight vacations, each 8 days or longer
and you will receive a reduction of up to 5% off the
cheaper of the two tours. Take three tours and save
on two! Ask your Travel Agent for suggestions!
Both tours must be booked at the same time. This discount
is per person. Does not apply to additional accommodation,
airfares or fl ight supplements, Easy Pace London &
Countryside, Easy Pace London & Paris and Egypt tours.
AIRPORT TRANSFERS
For tours commencing in Athens or Cairo, airport arrival and departure transfers are offered at
anytime of day, providing we receive correct fl ight information. Complimentary airport arrival and
departure transfers by motorcoach are available for all other European gateways and these
operate at fi xed times on the fi rst and last day of your tour. Please see the itineraries on the tour pages for times.
For tours commencing in London, Insight have included a free group shuttle to/from London's Heathrow Airport
for clients who have taken advantage of our Land and Air packages. Passengers who are arriving at London's
Gatwick Airport who have also booked a land and air package are provided with a Gatwick Express train voucher
and will need to make their way from Victoria Station to their Insight Hotel.
For passengers who have their own fl ight arrangements Insight has negotiated special rates for group shuttle
transfers from London's Heathrow Airport to the door of your London hotel (which must be booked through
Insight).
Price CA$35 per person, per single trip to/from London's Heathrow Airport.
For passengers fl ying into London's Gatwick Airport you could take the Gatwick Express train, for details visit the
Gatwick Express website at: www.gatwickexpress.com
Note that fl ight timings must be supplied to Insight no later than 21 days before fl ight departure.
Please see page 35 for terms and conditions.
FREQUENT TRAVELLER SAVING
SAVE
5% OFF YOR NEXT TOUR
In recognition of our loyal customers, Insight now
extends to all traveled guests automatic membership
into our Club Bon Voyage, as well as a 5% Discount off the Land portion of their next Insight trip. You will
need to travel within the next two years. So act NOW
and take full advantage of this great offer.
Insight's Club Bon Voyage and 5% Discount is not available
retroactively. Only one discount is available per person,
per tour, per year and only one voucher can be redeemed
against each further tour booking. This discount cannot be
combined with our "Friends & Family Discount". Does not
apply to additional accommodation, Easy Pace London &
Countryside, Easy Pace London & Paris and Egypt.
EARLY PAYMENT DISCOUNT
SAVE Up TO 7.5% ON EARLY BOOKINGS
Insight's most popular tours fi ll very quickly. Don't be
disappointed, book early! You'll be assured of the tours
you want, and the earlier you pay, the more you SAVE!
Here's how...
PAY IN FULL 10 MONTHS PRIOR TO YOUR TOUR departure date and SAVE up to 7.5%
PAY IN FULL 6 MONTHS PRIOR TO YOUR TOUR departure date and SAVE up to 5%
Tours must be paid in full for this discount to apply. Discounts
apply to the land-only portion of your tour. This discount only
applies to tours that feature the "Early Payment Discount"
in the price panel. Check the itinerary pages now to see how
much you can SAVE.
TRIPLE ROOM
DISCOUNT
TRIPLE SHARE
When three people travel together and share one room, each of the three enjoys a discount off the
tour price. See the Triple Room Reductions on the itinerary of your choice.
This discount only applies to tours featuring the "Triple Room Discount" in the price panel. Check the itinerary pages now to see
how much you SAVE on your chosen tour. Note the third bed will, on occasions, be a foldaway. This discount cannot be combined
with our "Friends & Family Discount".
EUROPEAN PRIVATE TRANSFERS
Any passengers whose flight times do not coincide with the transfer timings may choose to book and buy a transfer. Also, passengers arriving before or leaving after the scheduled tour day may book and buy a transfer through Insight providing they also buy the additional pre and post hotel night(s) from Insight. Note that flight timings must be supplied to Insight no later than 21 days before flight departure.
*Prices are per person, one way. You will be met after clearing customs and escorted to your vehicle. If you purchase extra accommodation in Athens or Cairo, transfers are still included providing conditions are met see Booking Conditions page for terms and conditions. |
Airport to hotel or return |
Approx. Taxi fare |
Private Transfer* |
| |
CA$ |
CA$ |
| Casablanca |
$56 |
$46 |
| Frankfurt |
$56 |
$62 |
| Madrid |
$45 |
$62 |
| Paris |
$84 |
$84 |
| Rome |
$94 |
$60 |
| Vienna |
$65 |
$44 |
Insight Offers You Peace of Mind
INSIGHT'S TRAVEL PROTECTION PLAN
PROVIDING YOU WITH "ANY REASON" CANCELLATION
FLEXIBILITY AND PEACE OF MIND WHILE YOU TRAVEL:
Insight Vacations Travel Protection Plan - designed exclusively with
the following:
Priced at: Trips up to $2,000: $159 per person
Priced at: Trips $2,001 or greater: $189 per personNote: Prices are subject to change without notice.
SECTION I: TRAVEL ARRANGEMENT PROTECTION:
Provided by Insight Vacations
Trip Cancellation: Up to Total Trip Cost: Reimburses the non-
refundable Insight Vacations cancellation penalties imposed if you
must cancel your trip for a covered reason such as illness, injury
or death to you, a traveling companion or an immediate family
member. Other reasons for cancellation include Common Carrier-
caused delays due to inclement weather, jury duty, subpoena, or
a documented traffi c accident en route to departure, and other
reasons as cited in the plan description.
The Insight Vacations "Any Reason" Cancellation Waiver:
With the Insight Vacations "Any Reason" Cancellation Waiver,
Insight Vacations will provide you with 100% of the cancellation
charges in the form of a future travel credit certificate, should
you cancel your tour more than 48 hours prior to your
scheduled departure for any reason that is not eligible for cash
reimbursement under the Trip Cancellation section of the Travel
Protection Plan. Cancellation charges are reimbursed in the
form of Insight Vacations Travel Certifi cates allowing you a two
year credit to travel with us at a later date! Please note that to
be eligible for the "Any Reason" Cancellation Waiver, you must
enroll and pay for the plan within two days of your initial trip
deposit. The certificate is valid for two years, is non-transferable
and non-refundable and may not be redeemed for cash. Future
travel certificates do not include airfare cancellation charges for
air arrangements unless those arrangements were provided by
Insight Vacations.
Trip Interruption: Up to Total Trip Cost
Trip Delay: Up to $1,000 ($150/day) CAD
SECTION II: TRAVEL INSURANCE BENEFITS: Underwritten
by Stonebridge Casualty Insurance Company*
Baggage Protection: Up to $2,500 CAD
Baggage Delay: Up to $500 CAD
Medical & Dental Expenses: Up to $1,000,000 CAD**
Emergency Evacuation/Repatriation:
Up to $50,000 CAD
SECTION III: EMERGENCY ASSISTANCE SERVICES: Provided by On Call International
While the above is not a complete description - a full plan
description detailing the terms, conditions and exclusions will be
sent to you - we have highlighted just a few of the plan benefi ts.
If you have any Travel Protection Plan questions, or would like
to request a copy of the plan description, please call our plan
administrator, BerkelyCare, at 1-866-808-7161. You may also view
the plan at www.insightvacations.com
The Insight Vacations Travel Protection Plan is provided in addition
to other applicable indemnity or insurance programs, where
permitted by law and shall apply only after benefi ts have been
paid.
* Section II Travel Insurance Benefi ts, Policy Number
MZ0911065H0000A-C are underwritten by Stonebridge
Casualty Insurance Company, Columbus, Ohio: NAIC #10952
Policy/Certifi cate Form series TAHC5000. ** NOTE: The
Medical & Dental Expense benefi ts of this plan are subject to
a maximum benefi t limit of $30,000 CAD for those persons
who, at the time of a covered Injury or Sickness, do not have
valid hospital and medical insurance under a Government
Health Insurance Plan of a province or territory of Canada.
This plan was designed and is administered by
BerkelyCareSM. 5864684A
INSIGHT'S PRICE
GUARANTEE
Currencies continually fl uctuate, but with Insight,
once you have paid your deposit in FULL, your LAND
price is guaranteed and any subsequent Land cost
increases are at OUR expense.
NB. This guarantee excludes government taxes, any
imposed fuel surcharges, any airlines surcharges that are
part of the LAND packages, internal fl ights surcharges (e.g.
Eastern Mediterranean products and pre-paid Abu Simbel
excursions), cruise company surcharges (e.g. Aegean),
and international airline fuel surcharges or fare increases
(affecting all international airlines). Surcharges within these
exceptions are outside our control and may be applied,
regardless of payment status, fully paid or not, at any time
during the booking process (or may occasionally be required
to be paid while on tour).
Booking Conditions & Other Important Information
WHAT'S INCLUDED IN THE TOUR PRICE
Inter-city Travel: By private motorcoach, trains and ferries (see itineraries).Touring: By air-conditioned luxury motorcoaches with on-board washroom and
reclining seats for maximum comfort.
• Insight's premium touring coaches are configured with 40 or 41 seats for just
40 guests. However, due to recent changes in EC regulations on drivers hours,
replacement coaches may be required to be used once per touring week on
certain selective itineraries. When this occurs the replacement coach may have in
excess of 40 seats. Also, transfer coaches, sightseeing vehicles, or, in the event of
a mechanical breakdown, relief coaches may feature 49 or 53 seats.
• In the Eastern Mediterranean and Morocco smaller motorcoaches without toilet
facilities may be used.
• If, due to circumstances beyond our control, coaches are used on tours otherwise
than advertised, a refund of $10 per person will be made.
Air Transportation: Internal air flights are included in the land price only when
indicated in the 'Included Features' panel on specific itineraries.
• Reservations for our Egyptian airline are given well in advance, however actual
flight timings cannot be confirmed prior to departure. Internal flights in Egypt
may involve very early or very late departures and arrivals.
Hotel Accommodation: Prices per person are based on two persons sharing a
twin-bedded room with private bath or shower.
• When booking triple rooms please note that the third bed may be a 'roll-away'.
Availability of triple rooms is limited.
• Please note that single rooms in Europe will generally be smaller than twin-
bedded rooms.
• Please note European hotel standards & services provided may vary from those
in other parts of the world and are often in the local style.
• Passengers who are members of Hotel Frequent Traveller programmes are not
entitled to earn points with any of the hotels featured on an Insight Vacations
tour.
• Any special room request will be made on a REQUEST basis only. Insight cannot
guarantee special room request although every effort will be made to request
from respective hotels.
Cruises: Per person prices are based on two persons sharing a cabin with two
berths, private shower and toilet. A limited number of single cabins are available
on request at extra cost.
• Single Traveller Savings do not apply to tours featuring cruises.
• Triples are not available on Nile cruises.
Tour Director: Escorted tours are conducted in English only by a professional
multi-lingual Tour Director.
• In Egypt and Greece only tours of 10 people or more will be escorted by an
Insight Tour Director.
• Hosted service is provided in London on Easy Pace London & Countryside and Easy Pace London & Paris.
Meals: Continental or buffet breakfasts in the local style are included as indicated
on all tours except in provincial Britain, where full national style breakfasts are
served. Dinners are included as detailed in itineraries. All meals are included on
cruises. In-flight meals and snacks are served according to airline policy.
• Any special meal requirements will be made on a REQUEST basis only. Insight
cannot guarantee special meal requests nor will it assume any responsibility or
liability if clients' special meal requests are not fulfilled.
Sightseeing: Excursions and entrance fees to places of interest as detailed on
each itinerary with an English-speaking guide where necessary. Headphones will
be provided as advertised on the itinerary pages. No refund will be made if they
cannot be provided for operational reasons.
Premium Highlights: Featured sightseeing is integral to our tours, therefore no
refund will be given (or value attached) if not used or operated for any reason.London Airport Transfers: Can be provided or purchased (depending on
booking) through Insight providing the following conditions have been met:
1) Your Travel Agent provides detailed flight information to Insight no less than 21
days prior to departure.
2) You must stay at a London Hotel booked by Insight on the night of your arrival
and the night prior to your departure date.
3) In the event of flight delays outside of Insight's control, the transfer will be
deemed to be cancelled.
4) All transfers are based on group shuttle. No refund is therefore available for
missed transfers.
5) In the event of unforeseen events Insight will not be responsible for delayed
or cancelled transfers.
6) Passengers who have booked air and land packages through Insight arriving/
departing at London's Gatwick Airport, will be provided with a Gatwick Express
voucher. The Gatwick Express train journey from Gatwick to London's Victoria
takes 30 mins. Guests then need to make their way from Victoria station to
their Insight hotel.
Continental Europe Airport Transfers: Passengers will only be entitled
to transfers to and from European Gateway Airports providing the following
conditions have been met:
1. Coach transfers only operate at the scheduled times and days specified for
each tour departure. Passengers arriving or departing outside these times may
purchase a transfer through Insight or make their own way to/from the tour
hotel.
2. For those who choose to make their own flight arrangements, flight details must
be provided to Insight by the Travel Agent not less than 21 days before the flight
departure.
3. Your flights should be timed to allow you to clear customs in good time for the
scheduled transfers - your travel agent will advise you of the most appropriate
arrangement.
4. As these are group transfers, in the unlikely event of a missed transfer through
flight delays outside Insight's control, passengers will need to make their own
alternative transfer arrangements at their own expense.
5. Passengers who have booked pre tour or post tour accommodation with Insight,
will NOT be entitled to be transferred to or from the Airport and transfers will be
at the clients expense. These can also be purchased through Insight.
Airport transfers in Cairo and Athens: transfers operate at all times, between
the airport and the tour hotel on the first and last day of the tour and also in
conjunction with pre and post tour accommodation booked through Insight. The
following conditions apply:
1. For those who choose to make their own flight arrangements, flight details must
be provided to Insight by the Travel Agent not less than 21 days before the flight
departure for entitlement to the transfers.
2. You must be staying at the Insight tour hotel, booked by Insight, on the night of
your arrival and the night before the date of your departure flight.
3. Only one arrival and one departure transfer per person is included.
4. As these are group transfers, in the unlikely event of a missed transfer through
flight delays outside Insight's control, passengers will need to make their own
alternative transfer arrangements at their own expense.
5. Transfers cannot be routed to other pick-up points or destinations other than
those booked.
6. Transfers are non-transferable to other people.
Baggage Allowance & Porterage: Porterage for one suitcase on tour is included
and at arrival or departure from each tour hotel. Due to limited coach capacity this
single bag should have a weight not exceeding 30kg (66lbs) and dimensions not
exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in). Charges will be levied in
the event these limits are exceeded and our promise to transport you as indicated
may be invalidated.
• Note: Airlines may restrict check-in baggage to 20kgs per person.
Tips & Taxes: All tips are included for services on tour provided by dining-room
waiters, chambermaids and porters at hotels, airports, docks and stations and to
the crew on Nile cruises.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
Transatlantic airfares (on 'Land Only' tours), Airport taxes, passport and visa fees,
insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips
to Tour Directors, motorcoach drivers and local city guides, items of a personal
nature, excess baggage, optional excursions.
Air & Land Prices: Airport and departure taxes, security, agricultural and customs
fees are not included.
Note that in Egypt, service charges (of up to 33%) will be levied on all additional
services, meals, beverages etc not included in the tour price. This service charge will
be applied on your hotel bill at time of checkout.
PAYMENTS
Deposit: Non-refundable, non-transferable deposit of $200 per person per tour.Final Payment: 45 days prior to departure from Canada.
1. Your land reservation will be confirmed upon receipt of a non refundable deposit
of $200 per person, per tour which must be paid within 7 days of booking
(except on some departures where space is limited and your deposit may be
required sooner. You will be advised at time of booking.) Your reservation will
automatically be cancelled if the deposit is not received within the specified
period.
2. Payment in full is required at time of booking for reservations made less than 45
days before departure.
3. Insight reserves the right to cancel the reservation and apply cancellation charges
should payments not be received within the above specified periods.
4. Your agent shall, upon the receipt of any monies, hold such monies for each
and every person named in the booking until the booking is confirmed at which
times those monies shall be remitted promptly by your agent to us. All such
monies received by us will be deposited as required by law. We will be entitled
to keep for each account any interest earned on such monies. It is a condition
of our confirmation of your booking and acceptance of your deposit in respect
of your tour, that all monies paid by you to us through your agent, whether by
way of deposit or otherwise in respect of your tour, may be disbursed by us as
and when we see fit or in respect of the services to be provided or fees payable
under the tour programme, and the payment of a deposit or otherwise for your
tour shall be deemed to be a direction to disburse such monies as aforesaid.
5. Travel documents and instructions for joining your tour will be sent to you
approximately 21 days before departure (provided full payment has been
received). If final payment is not received when due, costs to courier documents
will be the responsibility of the Travel Agent.
CANCELLATIONS, REFUNDS & BOOKING CHANGES
1. Notice of cancellation must be made in writing either directly to Insight or
through your Travel Agent.
2. A fee of $30 per person will be charged for any revision or alteration made to
a reservation after the booking is confirmed unless the change increases the
value of the booking. A change of tour date or tour itinerary within 45 days of
tour departure will be treated as a cancellation, and normal cancellation fees will
apply except when the change is to an earlier tour departure of equivalent or
greater value in which case a $30 per person amendment fee will be charged.
3. There are no refunds for any unused services including unused London airport
transfers.
4. The following scale of charges will apply when cancellation is notified:
| No. of days prior to tour commencement |
Cancellation fee as % of total price |
| 45 days or more |
non-refundable deposit |
| 44-22 days |
25% |
| 21-8 days |
30% |
| 7-1 days |
50% of tour fare |
| Day of departure* |
100% |
5. The following scale of charges apply when cancellation is notified for additional accommodation.
| No. of days prior to date of stay |
Cancellation fee as % of hotel price |
| 45 days or more |
$30 per person. |
| 44-22 days |
25% |
| 21-15 days |
30% |
| 14 days or less |
100% |
6. Airline Flights/Tickets: If flight changes are requested after the deposit has been
received, or if flights are cancelled after tickets are issued, revision fees, change
fees or Airline cancellation fees will be applicable and will be in addition to the
above cancellation charges. In some cases, airline tickets fees are 100% non
refundable.
The above penalties will apply regardless of whether final payment has actually
been received by Insight.
These cancellation fees are in addition to any cancellation fees that may be
levied by your Travel Agent.
Illness or Absenteeism: In case you have to withdraw from a tour after it
has begun for reasons such as illness, be sure to obtain a medical certificate in
support of any insurance claim. We regret that we are not able to make refunds
for absences from a tour, including but not limited to missed meals or sightseeing.
If a promotional airfare is broken or extended for any reason, an additional fare
may apply.
GENERAL INFORMATION & CONDITIONS
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and
exchange rates as at 16th April 2009. Should any of these costs change a surcharge
may apply. If the total tour price increases by more than 7%, passengers will have
the right to cancel within 7 days of notification of the surcharge without penalty.
No surcharges regarding cost or currency fluctuations will be made to the Land
Only price once the deposit is received. This guarantee does not apply to pre-
registered bookings, or departures where prices are still subject to confirmation.
This guarantee also excludes fuel surcharges and does not apply to any taxes,
charges or levies imposed by any government or its agencies. (see page 4) Airport
taxes are subject to change. In exchange for these guarantees no refund will be
made if costs are reduced. All prices are in CAD$ unless otherwise specified and do
not include airfare, except where noted.
Credit Card Bookings: Your authorization to use your Credit Card number
for deposit and/or final payment indicates your compliance with our booking
conditions, whether or not you have actually signed the appropriate draft. Verbal
authorization of the use of your Credit Card confirms your reservation. MasterCard,
Visa and American Express are accepted. Credit Card payments are not accepted
for group bookings. A signed sales draft is required. If you wish to change a credit
card payment after it has been processed, change fees will apply. Cardholders
billing address and CVC code is required at time of payment.
Pre-registered Bookings - As the published price for subsequent years may
vary depending on a number of factors including, but not limited to, international
exchange rates, possible changes to the itinerary or different product content, the
final price may need to be adjusted.
Tour Membership:
1. Children under 5 years of age are ineligible.
2. Passengers with disabilities are welcome on Insight's tours providing they are
accompanied by a person capable of providing all assistance required, and do
not require special assistance from Insight personnel. Insight reserves the right to
refuse to carry anyone it feels cannot cope with the requirements of coach tour
travel and who may require services and facilities that Insight cannot guarantee
will be available. Passengers agree that they will not hold the Insight group of
companies liable for any decision by a third party service provider to refuse to
carry them, or to provide any facilities, accommodation or services to them.
Please note that wheelchair access on Nile Cruise boats is limited, please check
with your travel agent for details.
Itinerary Variations: Insight constantly strives to improve tour itineraries and
features. If such improvements can be made, or unforeseen circumstances beyond
our control make changes necessary, we reserve the right to vary itineraries and
to substitute hotels. At certain peak periods duplicate departures may operate,
sometimes in reverse, in which case hotels will probably vary from those listed in
this brochure. Trade fairs (e.g. IBC congress in Amsterdam) and other events (e.g.
Venice film festival on Lido) occasionally cause changes from scheduled hotels.
In these and in other cases substitute hotels may be used and will be of a similar
standard and location whenever possible.
• Holidays & Changes: During local or national holidays abroad, certain facilities
such as museums, sightseeing tours and shopping may be limited. In such
instances, and whenever possible, slight itinerary adjustments are made by
Insight Vacations to minimise inconvenience to our passengers. If, however you
feel your enjoyment might be diminished by such minor limitations please check
with the respective national tourist office before selecting a specific departure.
Similarly, holidays, closing days and other circumstances may necessitate a
change of the day of the week for scheduled highlight dinners, sightseeing or
other activities.
• Pre or post tour accommodation is subject to availability. If not available, an
alternative may be offered, however, additional transfers to or from the tour hotel
are not included.
• Note that hotel information is provided as a guide; information on facilities has
been provided by the hotels concerned. While every effort has been made to
ensure accuracy, facilities may change without notice.
• Due to religious festivals or other reasons it will occasionally be necessary to
rearrange some itineraries and hotels. Ports of call on Mediterranean cruises may
sometimes be curtailed if weather conditions do not permit docking.
• Nile cruises will be operated by the cruise ships as indicated on the tour pages,
however, due to maintenance and other circumstances beyond our control,
alternative cruise boats of equal standard may be used.
Tour Cancellation: Insight reserves the right to cancel any booking not later
than thirty (30) days before the departure. Insight will, wherever possible, offer an
alternative tour of similar standard. If there is a difference in cost, it will be at the
passengers' expense. If an alternative tour is not accepted by the tour participant
within seven (7) days, Insight will refund all monies and will be under no further
obligation or liability. Insight Vacations is not responsible for any additional costs/
penalties incurred on travel arrangements and air tickets purchased separately from
the 'Air and Land' inclusive package.
Christmas Markets: Christmas Markets are organised and operated by the local
towns and villages and Insight cannot be held responsible if they are closed or
curtailed for any reason.
RESPONSIBILITY
All British Isles tours are operated by: Insight Operations (Bermuda) Ltd. All
Continental Europe tours are operated by: Insight Tours International (Bermuda)
Ltd.
Insight Tours International (Bermuda) Ltd and Insight Operations (Bermuda) Ltd,
referred to as the Operators, are agents for Insight Travel Group Limited who have
empowered the Operators on its behalf to undertake the following duties:
1. The Operators shall be responsible to the passenger for supplying the services
and accommodations described in this brochure, except where such services
cannot be supplied or the itinerary used is changed due to delays or other
causes of whatever kind of nature beyond the control of the Operators. In such
circumstances, the Operators will do their best to supply comparable services,
accommodation and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the
Operators.
3. In the absence of their own negligence, neither the Operators nor their agents
or co-operating organisations shall be responsible for any cancellations, delays,
diversions or substitution of equipment or any act or omission whatsoever by air
carriers, transportation companies, hotels or any other persons providing any of
the services and accommodations to passengers including any results thereof,
such as changes in services or accommodations necessitated by same. Nor shall
they be liable for any loss or damage to baggage or property, or for injury, illness
or death, or for any damages or claims whatsoever arising from loss, negligence
or delay from the act, error, omission, default or negligence of any person not
its direct employee or under their exclusive control, including any act, error,
omission, default or negligence of any country, government or governmental
authority, officer or employee. All baggage and personal effects are at all times
and in all circumstances at the risk of the tour participant. Baggage insurance
is recommended. The carriers, accommodation and other suppliers providing
services are independent contractors and are not agents, employees, servants or
joint venturers of the operators or their affiliates. All certificates and other travel
documents for services issued by the operators are subject to the terms and
conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier's
Conditions of Carriage which are expressly incorporated into this contract, copies
of which are available upon request. The Operators are not responsible for any
criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither
the Operators nor their agents or co-operating organisations will be liable for any
injury, illness or death or for any damages or claims whatsoever arising from any
accident or incident, if the safety belt is not being worn, or the passenger is not
seated when the coach is moving, at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to be held responsible for any
act, omission or event during the time passengers are not on board planes,
transportation or conveyances. We rely on international convention which may
apply to the services provided by us, our suppliers or agents with respect to
any claim of any nature brought by you against us as a result of the provision
of those services. International conventions which apply may include: Warsaw
Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in
relation to air travel, or Montreal Convention; the Berne Convention for rail
travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for
carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded
as having all benefit of these conventions on limiting our liability in relation to
any claim for death, injury, loss, damage and delay to passengers and luggage.
Enrollment in and payment for a tour shall constitute agreement and acceptance
by the passenger of the terms and conditions set forth in this brochure which
cannot be varied except in writing by an officer of the Company.
6. Insight (Canada) Ltd, is only responsible for the services of reservations
and ticketing, it does not accept any responsibility or liability for any of the
acts, omissions, or defaults, whether negligent or otherwise, of its principal
Insight Travel Group Limited or any of the companies of the Insight group of
companies.
All matters arising in relation to the services provided by Insight (Canada) Ltd.,
but not in respect of other things, are subject to the Laws of Canada.
7. Every effort is made to ensure brochure accuracy at the time of going to press;
however Insight cannot be held responsible for printing or typographical errors,
or errors arising from unforeseen circumstances.
All bookings made with any provider of any transport, facilities, meals, other goods
or, of any services, are subject to terms and conditions imposed by them in relation
to matters not covered particularly and expressly by our agreement with any of the
above mentioned two Operators in the Insight group of companies.
DATA PROTECTION STATEMENT
In order to process your tour booking, Insight Vacations will need to use personal
information for you and other passengers included in your booking. This personal
information may include each passenger's name, address, phone number, email
address, passport number, credit/debit card number and sensitive information
such as health, medical, dietary, mobility, religious or other special requirements.
This personal information may be passed on to other suppliers of your travel
arrangements in addition to public authorities (such as customs and immigration),
security and credit checking organisations, and otherwise as required by law.
Similarly, we may also need to provide personal information to contractors who
provide services to or for us (eg., sending mail, processing payments, providing
marketing assistance). This may involve sending personal information (including
sensitive information) to other countries that may not afford the same level of
protection of personal information.
We may also use the personal information you provide us to review and improve
the tours and services that we offer, and to contact you (by post, email and/or
telephone) about other tours and services offered by Insight Vacations that
you may be interested in. If you don't want to receive this information, or if
you want a copy of the personal information we hold about you, write to us at
Insight Vacations, Attn: Marketing Department, 33 Kern Road, Toronto Ontario,
Canada, M3B 1S9. Insight Vacations may charge a fee for supplying you with this
information as permitted by law.
CONDITIONS RELATING TO AIRFARES & AIRLINE OFFERS
1. Air-inclusive tour prices are subject to change without notice. Insight guarantees
the air-inclusive tour price only once full payment is received.
2. Any changes, corrections or cancellations made after the air ticket has been
issued are subject to the rules governing the fare.
3. If an air-inclusive tour is cancelled after receipt of air tickets, the refund (if
applicable) will be processed only after the return of the air tickets.
4. It is the responsibility of the tour participant to ensure that all details received by
Insight Vacations are correct.
THINGS TO KNOW BEFORE YOU GO
Tour Documents: Your tour documents, travel literature, wallet and comprehensive
pre-departure documentation will be sent to you prior to departure. Please read
this information carefully as it contains essential information and helpful advice to
make your vacation as enjoyable as possible.
Passports & Visas: All passengers require a valid passport valid for 6 months after
their trip return date and may require visas. Some countries require multiple visas.
It is the passengers' responsibility to ensure he/she travels with the appropriate
documents. Your Travel Agent will advise you of the necessary documents
required.
Travel insurance: Insight recommends that all passengers purchase
comprehensive Travel Insurance. Certain European countries have a requirement
for foreign visitors to have medical insurance on entry. Insight cannot be held
responsible for denied entry should a passenger be unable to provide details to
the authorities of such insurance.
Walking Tours: Many of Insight Vacations' tours feature walking tours and
comfortable walking shoes are recommended for all passengers.
Plan Your Budget: You are advised to do this well in advance and be sure to
allocate funds for special events whilst on tour, such as theatre, celebration meals,
shopping and side trips, and 'Optional Excursions'.
Optional Excursions: With Insight Vacations you will enjoy many of Europe's
famous highlights as included features on your tour. However, there is an exciting
array of additional 'Optional Excursions' available to further enhance your
enjoyment. A detailed list and cost is included in your tour documentation. You
can only book and pay for them through your Tour Director by cash, Travellers
Cheques, Visa, Mastercard or American Express credit cards.
Complaints Procedure: Should you have a complaint in respect of your holiday,
you should inform your Insight Tour Director or Representative during the course
of your holiday. If the matter cannot be resolved after the representative's best
endeavours to do so during the holiday, your complaint should be made in writing
to Insight Vacations as soon as possible after the holiday.
Smoking Policy: There is a No Smoking policy whilst travelling. However, we
make plenty of convenience stops, allowing you ample opportunity to smoke if
you wish, use local restroom facilities, take a scenic snapshot or just relax and enjoy
a cup of coffee.
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