Great Savings and Discounts
FRIENDS & FAMILY DISCOUNTS
SAVE 5% FOR 5-8 PASSENGERS
Why not share your Insight tour experience with your friends and family – and save money! If 5-8 passengers book together we offer a discount of 5%. Further savings are available for 9 or more passengers! This discount cannot be combined with Frequent Traveller, Young Traveller or Triple Room Discounts. To qualify, the names of all passengers travelling must be advised to Insight at the time of booking. Does not apply to Oberammergau Passion Play Option, additional accommodation, airfares or flight supplements, Egypt tours, Israel tours, Jordan tours, and tours with Mediterranean or River cruises.
SINGLE TRAVELLER SAVING
INSIGHT'S ROOM MATE MATCHING
For people travelling alone on an Insight coach tour, we'll match you with someone of the same gender, so you don't have to pay the single room supplement. If we fail to match you, we'll provide a single room at no extra cost. There is a no-smoking policy in all shared rooms. Does not apply to additional accommodation, Riad upgrade option, airfares or flight supplements, Irish Elegance, Egypt tours, Israel tours, Jordan tours and tours with Mediterranean or River cruises. †Single rooms are not available for the Oberammergau Passion Play Option.
YOUNG TRAVELLER SAVINGS
5-17 YEAR-OLDS SAVE UP TO 10%
Insight offers you the opportunity of sharing your happy holiday memories with your children or grandchildren
This discount applies only to tours featuring the "Young Traveller Discount" in the price panel. Check the itinerary pages now to see how much you can SAVE!
Young Travellers must be under the age of 18 years old on the tour departure date and accompanied by an adult (limit of one Young Traveller Discount per room). Children under 5 years old are not accepted on any escorted tour. This discount cannot be combined with our "Friends & Family Discount".
EXTRA TOUR DISCOUNTS
SAVE 5% ON YOUR 2ND TOUR
Book two Insight vacations, and you will receive a reduction of 5% off the cheaper of the two tours. Take three tours and save on two! Ask your Travel Agent for suggestions!
Tours must be booked at the same time to qualify.
Does not apply to Oberammergau Passion Play Option, additional accommodation, airfares or flight supplements, the Gems of Britain, all Egypt tours, Israel tours, Jordan tours and tours with Mediterranean or River cruises.
EARLY PAYMENT DISCOUNT
SAVE UP TO 10% ON EARLY BOOKINGS
Insight's most popular tours fill very quickly. Don't be disappointed, book early! You'll be assured of the tours you want, and the earlier you pay, the more you SAVE! Here's how...
Pay in full 12 months prior to your tour departure date and SAVE UP TO 10%
Pay in full 10 months prior to your tour departure date and SAVE UP TO 7.5%
Pay in full 6 months prior to your tour departure date and SAVE UP TO 5%
Tours must be paid in full for this discount to apply.
This discount only applies to tours that feature the "Early Payment Discount" in the price panel.
FREQUENT TRAVELLER SAVING
SAVE 5% OFF YOUR NEXT TOUR
In recognition of our loyal customers, Insight now extends to all travelled guests automatic membership into our Club Bon Voyage, as well as a 5% Discount off the Land portion of their next Insight trip. You will need to travel within the next two years. So act NOW and take full advantage of this great offer.
Enrolment forms and discount vouchers are available from your Tour Director. Insight's Club Bon Voyage and 5% Discount is not available retroactively. Only one voucher is available per person, per tour, per year and only one voucher can be redeemed against each further tour booking. This discount cannot be combined with our "Friends & Family Discount" and "Extra Tour Discount." Does not apply to Oberammergau Passion Play Option, additional accommodation.
TRIPLE ROOM DISCOUNT
When three people travel together and share one room, each of the three enjoys a discount off the tour price. See the Triple Room Reductions on the itinerary of your choice.
This discount only applies to tours featuring the "Triple Room Discount" in the price panel. Check the itinerary pages now to see how much you SAVE. Note the third bed on occasions, will be a foldaway. This discount cannot be combined with our "Friends & Family Discount". Triple rooms are not available for the Oberammergau Passion Play Option - see page 19 for details.
SEE HOW IT ALL ADDS UP
Insight's tours are already great value but if you want to cut the cost of your European vacation look at all the extra ways we can help you save money! This simple calculation shows the typically dramatic reductions in tour price that are possible when you combine one or more tours with the savings on offer on this page!
| European Heritage |
£3075 |
| 1 x night Marriott Rive Gauche Paris (27 Aug) |
£113 |
| Country Roads of France (28 Aug-12 Sep) |
£2585 |
Total vacation price |
£5773 |
| Less Extra Tour Discount |
£129 |
| Less 5% Past Guest Frequent Traveller Saving |
£154 |
| Less 12mths Early Payment Discount |
£555 |
Net vacation price after savings |
£4935 |
| Total savings per person |
£838 |
| Total savings per couple |
£1676 |
Note: Additional savings apply for families, groups, and single travellers. Conditions as detailed in the savings boxes on this page.
Insight Offers You Peace of Mind
NO CURRENCY SURCHARGES
Currencies continually fluctuate, but with Insight, once you have paid your deposit in FULL, your LAND price is guaranteed and any subsequent LAND cost increases are at OUR expense.
NB. This guarantee excludes government taxes, any imposed fuel surcharges, any airlines surcharges that are part of the LAND packages, cruise company surcharges, and international airline fuel surcharges or fare increases (affecting all international airlines). Surcharges within these exceptions are outside our control and may be applied, regardless of payment status, fully paid or not, at any time during the booking process (or may occasionally be required to be paid while on tour).
Definite Departures
At Insight, we are aware you need to plan your travel arrangements early to take advantage of our early payment discounts, utilise frequent flyer or benefit from airline early booking offers. To assist you when booking ahead, we have designated a great many tours as Definite Departures (DEF); these are guaranteed to operate and we will regularly update our website at www.insightvacations.com with the latest listings for each itinerary.
N.B. Don't worry if the departure of your choice is not yet designated as 'DEF' – we adjust our capacity each year to ensure that the vast majority of tours operate as scheduled and tours will never be rescheduled within 50 days of their departure dates between 01 May & 15 Oct (subject to change if market or other circumstances occur beyond our control).
Insight's VIP Door to Door Transfer Service
Insight Vacations offers a complimentary chauffeur driven return transfer service by private car on bookings for distances of up to 100 miles.*
If you prefer to make your own way, we will deduct £50 from the cost of your holiday.
*This service is offered from one address per booking in the mainland UK only and covers the distance from the point of collection to the local departure airport. For guests exceeding the 100 mile limit a supplementary cost for extra mileage will apply. All mileage is calculated using the Multimap service at www.multimap.com. This service is not applicable to group bookings. Please contact reservations for further details.
Please note that optional excursions featured below are based on the 2009 tour season and are listed for guidance and budget purposes only and are subject to change without notice.
OPTIONAL SIGHTSEEING & EXCURSIONS
With Insight, you will enjoy many of Europe's famous highlights as included features
of your tour - at no extra cost. However, there is an exciting array of additional
excursions which are made available to help turn an already outstanding experience into
the trip of a lifetime. These are entirely optional and are offered to you at
competitive prices. They are all bookable through your Tour Director at the
commencement of your tour as many of them are planned to coincide with the best
highlights available at the time of your visit.
The following list is general as it would be impossible to operate all excursions on
any one tour. The actual tours to be offered will be advised to you by your Tour
Director.
All prices are quoted in Euros, which have been rounded for convenience. Payment can
be made in cash or by the following credit cards: Visa, Mastercard or American Express.
All credit card transactions will be charged in Euros. For payments in other currencies
your Tour Director will advise the relevant exchange rates at the commencement of your
tour.
HOW TO BUDGET FOR OPTIONAL EXCURSIONS:
This list is for guidance only. The final list of optional excursions to be offered
during your tour will be given to you by your Tour Director.To allow you to participate
in a selection of these additional evenings of dinner/ entertainment and special
interest sightseeing excursions, please budget for an approximate cost of € 45 per
person per day.
FLORENCE
FL03 DINNER IN TUSCAN HILLS
In the hills surrounding Tuscany they produce the most famous of Italian wines,
Chianti. We drive into these hills for an evening of Tuscan feasting and musical
entertainment accompanied, of course by plentiful Chianti wine! € 57
FL09 SAN GIMIGNANO EXCURSION
A delightful excursion to Tuscany's most famous hilltop town. San Gimignano is
considered the medieval Manhattan of Italy due to its towers which dominate the
skyline. There's time to enjoy the atmosphere of this unchanged ancient jewel perfectly
intact since the 14th century, which is a UNESCO Heritage town. € 31
VENICE
VCE06 MAGICAL VENICE
This evening we board our private boats for a tour down the famous 'Grand Canal',
past illuminated palazzi and twinkling chandeliers, to the romantic St Mark's Square.
We have reservations in a famous cafŽ where we sit under the stars
listening to the orchestras play some of Italy's best loved music (One drink is
included). € 45
VCE08 VENICE OF THE DOGES
Our private guided tour shows us first the glistening interior of the Basilica of
San Marco with its extraordinary gold mosaics. Then to the Doge's Palace, symbol of
Venetian power, with its State rooms and spectacular paintings. Then through to the
Bridge of Sighs for a visit to the prison from which Casanova escaped! € 34
VCE 02 BURANO EXCURSION & LUNCH
Explore the Venetian lagoon on our cruise around the islands including the colourful
island of Burano a photographers paradise and famous for its lace. Then enjoy a superb
lunch sampling the local specialities. € 65
ROME
ROM05 ROMAN DINNER PARTY
Enjoy a splendid evening of Italian food and wine with entertainment. € 59
ROM16 INTRODUCTION TO ROME
This walking tour takes you to the Trevi Fountain and Piazza Navona with its
pavement cafes, 17th century fountains and architecture. Perhaps have your portrait
painted by one of the street artists! € 31
Occasionally this tour may be operated with an included pizza dinner. € 43
ROM19 ROME OF THE ANCIENT CHRISTIANS
We visit the Catacombs, which are early Christian underground cemetries carved out
of soft Tufa Stone. Then to St. Peter in Chains to view the magnificent 'Moses'
sculpture by Michelangelo. € 34
ROM18 ILLUMINATIONS DRIVE & PIZZA DINNER
Tonight we have a pizza dinner in a typical Roman restaurant before enjoying an
illuminations drive which shows us Piazza Venezia, the Forum, the Colosseum and the
Campidoglio. € 46
2009 v2
Booking Conditions & Other Important Information
WHAT'S INCLUDED IN THE TOUR PRICE
VIP Door to Door Transfers in the UK:
Insight Vacations offers a complimentary chauffeur driven return transfer service by private car on bookings for distances of up to 100 miles.*
If you prefer to make your own way, we will deduct £50 from the cost of your holiday.
*This service is offered from one address per booking in the mainland UK only and covers the distance from the point of collection to the local departure airport. For guests exceeding the 100 mile limit a supplementary cost for extra mileage will apply. All mileage is calculated using the Multimap service at www.multimap.com. Door to door transfers do not apply to group bookings, the Presidents Tour 2010, UK & Ireland tours. Please contact reservations for further details.
Please see page 16 of the brochure for details.
Inter-city Travel:
By private motorcoach, trains and ferries (see itineraries).
Touring:
By air-conditioned luxury motorcoaches with on-board washroom and reclining seats for maximum comfort.
- Insight's premium touring coaches are configured with 40 or 41 seats for just 40 guests. However, due to changes in EC regulations on drivers hours, replacement coaches may be required to be used once per touring week on certain selective itineraries. When this occurs the replacement coach may have in excess of 40 seats. Also, transfer coaches, sightseeing vehicles, or, in the event of a mechanical breakdown, relief coaches may feature 49 or 53 seats.
- In the Eastern Mediterranean, Morocco and Iceland, smaller motorcoaches without toilet facilities may
be used.
- If, due to circumstances beyond our control, coaches are used on tours otherwise than advertised, a refund of £5 per person will be made.
Air Transportation:
Internal air flights are included in the land price only when indicated in the 'Included Features' panel on specific itineraries.
- Reservations for our Egyptian airline are given well in advance, however actual flight timings cannot be confirmed prior to departure. Internal flights in Egypt may involve very early or very late departures and arrivals.
Hotel Accommodation:
Prices per person are based on two persons sharing a twin-bedded room with private bath or shower.
- When booking triple rooms please note that the third bed may be a 'roll-away'. Availability of triple rooms is limited.
- Please note that single rooms in Europe will generally be smaller than twin-bedded rooms.
- European hotel standards & services provided may vary from those in other parts of the world and are often in the local style.
- Members of Hotel Frequent Traveller programmes are not entitled to earn points with any of the hotels featured on an Insight Vacations tour.
- Any special room request will be made on a request basis only. Insight cannot guarantee special room request although every effort will be made to request from respective hotels.
Cruises:
Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single cabins are available on request at extra cost.
- Single Traveller Savings do not apply to tours featuring cruises.
- Triples are not available on Nile cruises or European river cruises.
Tour Director:
Escorted tours are conducted in English only by a professional multi-lingual Tour Director.
- In Egypt, Greece, & Jordan only tours of 10 people or more will be escorted by an Insight Tour Director.
Meals:
Continental or buffet breakfasts in the local style are included as indicated on all tours except in Ireland, provincial Britain and Scandinavia, where full national style breakfasts are served. Dinners are included as detailed in itineraries. All meals are included on cruises.
- Any special meal requirements will be made on a request basis only. Insight can not guarantee special meal requests nor will it assume any responsibility or liability if clients' special meal requests are not fulfilled.
Sightseeing:
Excursions and entrance fees to places of interest as detailed on each itinerary with an English-speaking guide where necessary. Headphones will be provided as advertised on the itinerary pages. No refund will be made if they cannot be provided for operational reasons.
Premium Highlights:
Featured sightseeing is integral to our tours, therefore no refund will be given (or value attached) if not used or operated for any reason.
European Airport Transfers: Passengers will only be entitled to transfers to and from European Gateway Airports providing the following conditions have
been met:
- Coach transfers only operate at the scheduled times and days specified for each tour. Passengers arriving or departing outside these times may purchase a transfer through Insight or make their own way to/from the tour hotel.
- For those who choose to make their own flight arrangements, flight details must be provided to Insight by the Travel Agent not less than 21 days before the flight departure.
- Your flights should be timed to allow you to clear customs in good time for the scheduled transfers – ask your Travel Agent for advice.
- As these are group transfers, in the unlikely event of a missed transfer through flight delays outside Insight's control, passengers will need to make their own alternative transfer arrangements at their own expense.
- Passengers who have booked pre or post tour accommodation with Insight, will NOT be entitled to be transferred to or from the airport and transfers will be at the clients expense. These can also be purchased through Insight.
Airport transfers in Cairo, Athens, Istanbul, Amman and Tel Aviv:
Transfers operate at all times, between the airport and the tour hotel on the first and last day of the tour and also in conjunction with pre and post tour accommodation booked through Insight. The following conditions apply:
- For those who choose to make their own flight arrangements, flight details must be provided to Insight by the Travel Agent not less than 21 days before the flight departure for entitlement to the transfers.
- You must be staying at the Insight tour hotel, booked by Insight, on the night of your arrival and the night before the date of your departure flight.
- Only one arrival and one departure transfer per person is included.
- As these are group transfers, in the unlikely event of a missed transfer through flight delays outside Insight's control, passengers will need to make their own alternative transfer arrangements at their own expense.
- Transfers cannot be routed to other pick-up points or destinations other than those booked.
- Transfers are non-transferable to other people.
Baggage Allowance & Porterage:
Porterage for one suitcase on tour is included in the tour price and at arrival or departure from each tour hotel.
Premium First Class Tours – Due to limited coach capacity this single bag should have a weight not exceeding 30kg (66lbs) & dimensions not exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in).
You are allowed one carry-on bag which should not exceed the dimensions of 38cm x 28cm x 18cm (15"x11"x7"). For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motor coaches and mini-buses.
- Charges will be levied in the event these limits are exceeded and our promise to transport you as indicated may be invalidated.
- Note: Airlines may restrict check-in baggage. Please check with your carrier.
Tips & Taxes: All tips are included for services on tour provided by dining room waiters, chambermaids and to the crew on Nile and Aegean cruises. Where porterage is specified as being included, tips are included for the porters.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
Airfares, airport taxes and charges imposed by third parties, visa and passport fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Tour Directors, motorcoach drivers and local city guides, items of a personal nature, excess baggage, optional excursions.
Note that in Egypt, service charges of up to 33% will be levied on all additional services, meals, beverages etc not included in the tour price. This service charge will be applied on your hotel bill at time of checkou
PAYMENTS
Non-refundable Deposit:
£75 per person per tour (non-refundable). For pre or post tour options including European river cruises, a further £125 per person is required.
Final Payment:
45 days prior to departure, or 90 days prior to departure for pre/post options including European river cruises.
- Your land reservation will be confirmed on receipt of a non refundable deposit of £75 per person, per tour which is required within 7 days of booking, (except on tours where space is limited and your deposit may be required sooner. You will be advised at time of booking.) Your reservation will automatically be cancelled if the deposit is not received within the specified period.
- Payment in full is required at time of booking for reservations made less than 45 days before departure (90 days for pre/post options including European
river cruises).
- Insight reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified periods.
- Your agent shall, on the receipt of any monies, hold such monies for each and every person named in the booking. Any money paid by a customer to an agent is at all times held by the agent on behalf of the ATOL holder ie. Insight Vacations. It is a condition of our confirmation of your booking and acceptance of your deposit in respect of your tour, that all monies paid by you to us through your agent, whether by way of deposit or otherwise in respect of your tour, may be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the tour programme, and the payment of a deposit or otherwise for your tour shall be deemed to be a direction to disburse such monies as aforesaid.
- Travel documents and instructions for joining your tour will be sent to you approximately 21 days before departure (provided full payment has been received).
Transactions taken by our Call Centre in Switzerland will be processed in Switzerland,
as will all of our direct internet bookings. Customers from outside of Europe should check
with their card issuers to ascertain whether international card transaction charges will be applied.
CANCELLATIONS, REFUNDS & BOOKING CHANGES
For Oberammergau supplements see separate conditions on page 19 of the brochure.
- Notice of cancellation must be made in writing either directly to Insight or through your Travel Agent.
- A fee of £15 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. A change of tour date or tour itinerary within 45 days of tour departure (90 days for tour options including European river cruises) will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure of equivalent or greater value in which case a £15 per person amendment fee will be charged.
- There are no refunds for any unused services
- The following scale of charges will apply when cancellation is notified.
| No. of days prior to tour commencement |
Cancellation fee as % of total price |
| 45 days or more |
£75 per person per tour |
| 44 - 22 days |
25% |
| 21 - 08 days |
30% |
| 07 - 01 days |
50% |
| Day of departure |
100% |
The following scale of charges apply when cancellation is notified for pre or post tour options including European river cruises:
| No. of days prior to tour commencement |
Cancellation fee as % of total price |
| 90 days or more |
£125 per person per tour |
| 89-60 days |
35% |
| 59-30 days |
50% |
| Less than 30 days |
100% |
The following scale of charges apply when cancellation is notified for additional accommodation.
| No. of days prior to date of stay |
Cancellation fee as % of hotel price |
| 45 days or more |
£15 per person |
| 44-22 days |
25% |
| 21-15 days |
30% |
| 14 days or less |
100% |
These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.
Illness or Absenteeism:
In case you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed meals or sightseeing. If a promotional airfare is broken or extended for any reason, an additional fare may be payable.
GENERAL INFORMATION & CONDITIONS
Tour Prices:
The price of your holiday was calculated using exchange rates quoted in the Financial Times Guide to World Currencies on 23 October 2009 in relation to the following currencies: European Euro, Danish Kroner, Swiss Franc, Swedish Kroner, Moroccan Dirham, Norwegian Kroner and US Dollar. Whilst Insight reserves the right to increase or decrease prices at any time before you book and to publish further editions, once your booking is confirmed the price of your holiday is fully guaranteed and will not be subject to any surcharges. In return for this commitment, no refunds will be made for exchange rate movements or cost adjustments that would otherwise reduce the holiday price.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Pre-registered Bookings – As the published price for subsequent years may vary depending on a number of factors including, but not limited to, international exchange rates, possible changes to the itinerary or different product content, the final price may need to be adjusted.
Tour Membership:
- Children under 5 years of age are ineligible. Children under 8 years of age are ineligible on options including European river cruises.
- Passengers with disabilities are welcome on Insight's tours providing they are accompanied by a person capable of providing all assistance required, and do not require special assistance from Insight personnel. Insight reserves the right to refuse to carry anyone it feels cannot cope with the requirements of coach tour travel and who may require services and facilities that Insight cannot guarantee will be available. You agree to not hold the Insight group of companies responsible for any decision made by any of them or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any services to you. Please note that wheelchair access on Nile Cruise boats is limited, please check with your travel agent for details.
Itinerary Variations:
Insight constantly strives to improve tour itineraries & features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, sometimes in reverse, in which case hotels will probably vary from those listed in this brochure. Trade fairs (e.g. IBC congress in Amsterdam) and other events (e.g. Venice film festival on Lido) occasionally cause changes from scheduled hotels. In these and in other cases substitute hotels may be used and will be of a similar standard and location whenever possible.
Holidays & Changes:
During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary adjustments are made by Insight Vacations to minimise inconvenience to our passengers. If, however you feel your enjoyment might be diminished by such minor limitations please check with the respective national tourist office before selecting a specific departure. Similarly, holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled Highlight Dinners, sightseeing or other activities.
Pre or post tour accommodation is subject to availability. If not available, an alternative may be offered, however, additional transfers to or from the tour hotel are not included.
- On locally-hosted tours, sightseeing and other services may occasionally be provided by third parties in which case transportation and itineraries may vary.
- Hotel information is provided as a guide. All information on facilities has been provided by the hotels concerned. Whilst every effort has been made to ensure accuracy, facilities may change without notice.
- Due to religious festivals or other reasons it will occasionally be necessary to rearrange some itineraries and hotels. Ports of call on Mediterranean cruises may sometimes be curtailed if weather conditions do not permit docking.
- Cruises will be operated by the cruise ships as indicated on the tour pages, however, due to maintenance and other circumstances beyond our control, alternative cruise boats of equal standard may be used.
Tour Cancellation:
Insight reserves the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond its control. Between 01 May & 30 September Insight will give at least 50 days notice of any tour cancellation or re-scheduling. At other times, at least 30 days notice will be given. Should this occur, we will offer you an alternative arrangement. If there is a difference in cost this will be for your account. If you do not accept this alternative arrangement within 7 days we may treat this contract as at an end. We will refund all monies & will be under no further liability.
Insight is not responsible for the costs of any other travel arrangements affected due to our cancellations or re-scheduling of any tour departure.
RESPONSIBILITY
All British Isle and Continental Europe tours are operated by Insight Vacations Limited, The Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands.
Insight Vacations Limited referred to as the operator, undertakes the following duties:
- The Operators shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind of nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
- This brochure represents the entire agreement between the passenger and the Operators.
- In the absence of their own negligence, neither the Operators nor their agents or co-operating organisations shall be responsible for any cancellations, delays, diversions or substitution of equipment or any act or omission whatsoever by air carriers, transportation companies, hotels or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services or accommodations necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission, default or negligence of any person not its direct employee or under their exclusive control, including any act, error, omission, default or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Baggage insurance is recommended. The carriers, accommodation and other suppliers providing services are independent contractors and are not agents, employees, servants or joint venturers of the operators or their affiliates. All certificates and other travel documents for services issued by the operators are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier's Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The Operators are not responsible for any criminal conduct by third parties.
- Passengers must use safety belts if a motorcoach seat is fitted with a safety belt. Neither the Operators nor their agents or co-operating organisations will be liable for any injury, illness or death or for any damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn, or the passenger is not seated when the coach is moving at the time of such accident or incident.
- Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
- All matters concerning this booking shall be subject to the laws of England and, unless both parties agree to the contrary, any legal proceedings shall be brought in English Courts, which Court both parties acknowledge to have exclusive jurisdiction in relation to any legal action brought hereunder.
- Every effort is made to ensure brochure accuracy at the time of going to press; however Insight cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
- Re bookings in Ireland: The Insight appointed agent in Ireland is Sunway Ltd, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin, Ireland, who will accept legal service of documents for them.
All bookings made with any provider of any transport, facilities, meals, other goods or, of any services, are subject to terms and conditions imposed by them in relation to matters not covered particularly and expressly by our agreement with the above mentioned Operator in the Insight group of companies.
THINGS TO KNOW BEFORE YOU GO
Tour Documents:
Your tour documents, travel literature, wallet and comprehensive pre-departure documentation will be sent to you prior to departure. Please read this information carefully as it contains essential information and helpful advice to make your vacation as enjoyable as possible.
Travel Insurance:
Insight recommends that all passengers purchase comprehensive Travel Insurance. Certain European countries have a requirement for foreign visitors to have medical insurance on entry. Insight cannot be held responsible for denied entry should a passenger be unable to provide details to the authorities of such insurance
Passports & Visas:
All passengers require a passport valid for the entire duration of their trip, including appropriate visas. Multiple-entry visas are needed for some countries, your Travel Agent will advise you on this.
Walking Tours:
Many of Insight Vacations' tours feature walking tours and comfortable walking shoes are recommended for all passengers.
Smoking Policy:
There is a No Smoking policy whilst travelling. However, we make plenty of convenience stops, allowing you ample opportunity to smoke if you wish, use local restroom facilities, take a scenic snapshot or just relax and enjoy a cup of coffee.
Optional Excursions:
Insight carefully plans each itinerary to include the important sightseeing highlights and excursions. Understanding that each of our guests has different interests and priorities, it is neither possible nor desirable to include every possible excursion in the tour itinerary. To enhance your experience, we offer a range of optional visits, activities and local meals available throughout your tour. Our Optional Excursion List is designed to cater for all tastes and is included with your documentation for use as an aid in budgeting. Payment can be made in cash and with credit cards.
CONSUMER PROTECTION
When you buy an ATOL protected air holiday package and/ or flights from Insight Vacations Limited you will receive a Confirmation Invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 10147. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.
Insight Vacations Ltd. is a Member of ABTA with membership number Y1805. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, Tel: 020 3117 0500 or www.abta.com.
Only bookings from countries subject to the EC Package Travel Directive will receive financial protection from ABTA and the CAA.
Data Protection Statement: In order to process your tour booking, Insight Vacations will need to use personal information for you and other passengers included in your booking. This personal information may include each passenger's name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities such as customs and immigration, security and credit checking organisations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us e.g. sending mail, processing payments, providing marketing assistance. This may involve sending personal information including sensitive information to countries outside the EEA that may not afford the same level of protection of personal information as in the UK. Where the data might be passed on for marketing purposes, you have the right to opt out of future marketing.
We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you by post, email and/or telephone about other tours and services offered by Insight Vacations and its affiliated travel brands including AAT Kings, Contiki Holidays, Uniworld and Trafalgar Tours that you may be interested in. If you don't want to receive this information, or if you want a copy of the personal information we hold about you, write to us at The Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands. Insight Vacations may charge a fee for supplying you with this information as permitted by law.
Complaints Procedure: If you have a problem during your holiday please inform Insight's Tour Director/Local Representative or Agent immediately, who will endeavour to put things right. If, however, the matter was not resolved, please write to Insight's Passenger Services Department at The Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands within 28 days of your return home, as it is important that complaints are followed up quickly. Please quote your booking reference number and all relevant information. We cannot accept responsibility for complaints that have not been reported on the spot to our Tour Director, Local Representative or Agent, as we have been denied the opportunity to investigate and rectify the problem. It is therefore a condition of this contract that you communicate any problem to staff whilst on tour/in resort.
In the unlikely event that a problem cannot be resolved amicably between yourself and Insight, you may if you wish submit the complaint to arbitration under a special scheme devised by arrangement with ABTA which is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect to costs. This scheme does not apply to claims for an amount greater than £5,000 and a party on a booking up to £25,000, nor to claims which are solely or mainly in respect to physical injury or illness or the consequences of such injury or illness. Any application made for arbitration should be made within 9 months from date of return.
IMPORTANT
The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information at http://www.fco.gov.uk. Alternatively, you can contact ABTA on 0901 201 5050 (calls charged at 50p/minute) or visit www.abta.com.
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