Best of California

Included Premium Highlights

• Travel through the Napa Valley's picturesque landscape aboard the Napa Valley Wine Train
• Tour a winery and enjoy wine tasting in California's premier wine growing district
• Enjoy a guided tour of Hearst Castle - the palatial estate of William Randolph Hearst
• Visit the beautiful Mission Santa Barbara and learn about the chain of 21 California Missions
• Explore the J. Paul Getty Museum with its world-class collection of Western art
• Board specialized mini-coaches for a cruise through Beverly Hills past the homes and mansions of celebrities past and present
• Venture behind the velvet rope on a private guided tour of the Kodak Theatre

Included Personal Insights

• Enjoy a walk with your Tour Director through San Francisco's Chinatown to learn more about the famous streets, alleyways, buildings, restaurants and shops
• One of Monterey Bay Aquarium's docents engages you with an interesting presentation about the amazing array of fish, animal and plant exhibits

Included additional Excursions & Sights

• See Union Square, the cable cars, Alamo Square and Golden Gate Bridge in San Francisco
• Explore the shops of the beautiful Spanish Sonoma Plaza
• Experience the natural beauty and wildlife of Yosemite National Park
• Visit picturesque Carmel-by-the-Sea and browse the shops on Ocean Avenue
• Take the scenic 17 Mile Drive past Pebble Beach Golf Links and fabulous mansions
• Drive down Santa Barbara's State Street, view the Court House and Stearns Wharf
• Travel along beautiful Santa Monica Bay past Malibu and celebrities' beachfront homes
• Stroll along the popular Third Street Promenade in Santa Monica
• Drive along Sunset Boulevard, see the Hollywood Walk of Fame and Grauman's
• Chinese Theatre

Included First Class Services

• Welcome Drink reception
• Airport arrival and departure transfers on the first and last day of your tour
• Escorted by a professional Tour Director - Maximum group size of 40 people
• Luxury air-conditioned coach with extra legroom and restroom facilities
• First-class hotels with all service charges, taxes and porterage
• Insight Traveller document wallet, Welcome on Tour book with map and information pack

Included Quality Dining

• 2 Highlight Dinners in San Francisco and Monterey (HD) plus choose from a selection of restaurants on a Dine-Around evening in Santa Barbara (DA)
• 8 Full Breakfasts (B) and 1 Lunch onboard the Napa Valley Wine Train (L)

Tour Dates & Land Only Total Prices Departs on Returns on Total Land Only Twin Share per person Total Land Only Single per person Action Request a Quote USA & Canada 2010 2010   Fri 19 MarDEF   Sat 27 Mar   US$2299 US$3279   Fri 30 Apr     Sat 08 May   US$2175 US$3100   Fri 21 MayDEF   Sat 29 May   US$2175 US$3100   Fri 18 Jun     Sat 26 Jun   US$2175 US$3100   Fri 09 Jul     Sat 17 Jul   US$2175 US$3100   Fri 16 Jul     Sat 24 Jul   US$2175 US$3100   Fri 13 AugDEF   Sat 21 Aug   US$2175 US$3100   Fri 27 Aug     Sat 04 Sep   US$2175 US$3100   Fri 24 Sep     Sat 02 Oct   US$2175 US$3100   Fri 01 OctDEF   Sat 09 Oct   US$2175 US$3100   Fri 08 Oct     Sat 16 Oct   US$2175 US$3100   Fri 31 Dec     Sat 08 Jan   US$2175 US$3100 2011   Fri 18 Mar     Sat 26 Mar   US$2175 US$3100 DEF = Definite Departure

• Tour prices and dates are correct at the time of the website going live, however are subject to confirmation at the time of booking.
• All tour information is correct at time of tours going live, however is subject to change, please confirm all details at time of booking.
• For full terms and conditions, please refer to our Conditions page.

For USA & Canada 2009 departures, please refer to our 2009 brochure for tour details, savings and booking conditions

Great Savings and Discounts

FRIENDS & FAMILY DISCOUNTS
FOR 5~8 PASSENGERS SAVE 5%

Why not share your Insight holiday experience with your friends and family – and save money.

If 5-8 passengers book together we offer a discount of 5%. Further savings are available for 9 or more passengers – call for details!

To qualify, the names of all passengers travelling together must be advised to Insight at the time of booking. This discount cannot be combined with our "Frequent Traveller," "Young Traveller," or "Triple / Quad Room Discounts." Does not apply to additional accommodation, airfares, taxes & fees, flight supplements, airport transfers, any cruise portion of a tour, or the Mexico tour. Space is limited to one group per motorcoach, so BOOK EARLY!

EXTRA TOUR DISCOUNTS
SAVE UP TO 5% ON YOUR 2ND TOUR

Book two Insight holidays, each 8 days or longer, and you will receive a reduction of up to 5% off the lower priced of the two tours. Take three tours and save on two! Ask your Travel Agent for suggestions!

All tours must be booked at the same time. This discount is per person. Does not apply to additional accommodation, airfares, taxes & fees, flight supplements, airport transfers, any cruise portion of a tour, or the Mexico tour.

SINGLE TRAVELLER SAVING
SAVE WITH INSIGHT'S ROOM MATE MATCHING

If you are travelling alone on an Insight motorcoach holiday, we'll match you with someone of the same gender, so you don't have to pay the single room supplement. If we fail to match you, we'll provide a single room at no extra cost!

Does not apply to additional accommodation, any Tour & Cruise combinations, or the Mexico tour. Please note there is a strict non-smoking policy in all shared rooms.

TRIPLE & QUAD ROOM DISCOUNTS
3 OR 4 SHARE

When three or four people travel together and share one room, each person enjoys a discount off the tour price. See the Triple or Quad room discount on the itinerary of your choice and SAVE.

These discounts apply only to tours featuring Triple and Quad room discounts in the price panel. Triple or Quad occupancy is based on three or four people sharing existing bedding arrangements, usually two beds, and does not include the cost of any additional bed or rollaway. Quad occupancy is strictly reserved for families travelling with young children and is not available for four adults sharing. These discounts cannot be combined with our "Friend & Family Discounts". Triple and Quad occupancy on cruises is strictly limited and on application only. Quad occupancy is not available on tours to Mexico and tours featuring the Rocky Mountaineer and VIA Rail's The Canadian trains.

FREQUENT TRAVELLER SAVING
SAVE 5%OFF YOUR NEXT TOUR

In recognition of our loyal customers, Insight now extends to all repeat guests automatic membership in our Club Bon Voyage, as well as a 5% discount off the Land-only portion of their next Insight holiday. Travel needs to be within the next two consecutive years. Act now and take full advantage of this great offer.

Insight's Club Bon Voyage and 5% Discount are not available retroactively. Only one discount is available per person, per tour, per year and only one discount can be redeemed against each future tour booking. This discount cannot be combined with our "Friend & Family Discount" and "Extra Tour Discount." Does not apply to additional accommodation, airfares, taxes & fees, flight supplements, airport transfers, any cruise portion of a tour, or the Mexico tour.

EARLY PAYMENT DISCOUNT
ON EARLY BOOKINGS SAVE UP TO 10%

Insight's most popular tours fill very quickly. Don't be disappointed, book early! You'll be assured of the tours you want, and the earlier you pay, the more you SAVE! Here's how...

Pay in full 12 months prior to your tour departure date and SAVE UP TO 10%

Pay in full 10 months prior to your tour departure date and SAVE UP TO 7.5%

Pay in full 6 months prior to your tour departure date and SAVE UP TO 5%

Tours must be paid in full for this discount to apply. This discount only applies to tours that feature the "Early Payment Discount" in the price panel. Early Payment discount applies to the Land-only portion of the tour and does not apply to additional accommodation, airfares, taxes & fees, flight supplements, airport transfers, any cruise portion of a tour, or the Mexico tour. Check your tour price panel now to see how much you can SAVE!

AIRPORT TRANSFERS

On all tours, complimentary round- trip airport transfers are included on the arrival and departure day of your tour. Should you arrive or depart at other times, Insight is pleased to offer inexpensive transfers via scheduled shuttle service, taxi, or mini van. Prices below are for one- way transfers between the designated airport and tour hotel. These transfers are only available when purchasing the pre & post-tour accommodation featured in the price panel. *Arrival transfer in Mexico City is by private car and includes a Meet & Greet service by your chauffer inside the airport's arrival hall.

YOUNG TRAVELLER SAVINGS
5~17 YEAR~OLDS SAVE UP TO 10%

Insight offers you the opportunity of sharing your happy holiday memories with your children or grandchildren. Young Travellers must be under 18 years of age on the tour departure date (under 13 years of age for Mexico and tours featuring the Rocky Mountaineer and VIA Rail's The Canadian trains), and MUST be accompanied by an adult (limit of two Young Traveller Discounts per room). Regrettably, children under 5 years of age are NOT accepted on any escorted holiday.

This discount only applies to tours that feature the "Young Traveller Discount" in the price panel on the itinerary pages. This discount applies to the Land-only portion of your tour and does not apply to additional accommodation, airfares, taxes & fees, flight supplements, airport transfers or any cruise portion of a tour.

Check your chosen holiday now to see how much you can SAVE.

NOTE: Featured front-cover saving comprises a 10% Early Payment Discount and 5% Frequent Traveller Saving on our 'West-East Trans Canada Odyssey' tour with 'Calgary Stampede' option

Insight Offers You Peace of Mind

THE USTOA $1 MILLION CONSUMER PROTECTION PLAN

Insight Vacations is a participant in United States Tour Operator’s Association’s (USTOA) Consumer Protection Deposit Plan. You may make a claim to this Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A passenger may make a claim against the plan within 12 months from when the passenger learns of the loss.

USTOA’s total liability for all possible consumer claims from this seller of travel’s customers is limited to $1,000,000.

To obtain information on how to make a claim against the plan, the passenger should contact USTOA at 275 Madison Ave., Suite 2014, New York, NY 10016, or by email to information@USTOA.com or by visiting their web site at www.USTOA.com.  The maximum amount of any claim you, the passenger, can make against the plan is the total amount you have paid to date for this trip.

NO CURRENCY SURCHARGES

Currencies continually fluctuate, but with Insight, once you have paid your deposit in FULL, your LAND price is guaranteed and any subsequent LAND cost increases are at OUR expense.

This guarantee excludes government taxes, any imposed fuel surcharges, any airlines surcharges that are part of the LAND packages, cruise company surcharges, and international airline fuel surcharges or fare increases (affecting all international airlines). Surcharges within these exceptions are outside our control and may be applied, regardless of payment status, fully paid or not, at any time during the booking process (or may occasionally be required to be paid while on tour).

$20 MILLION CUSTOMER PROTECTION PLAN

The traveling public has always been concerned about the protection of their Advanced Bookings. As part of Insight's commitment to providing our customers with peace of mind in all dealings with Insight, we have provided First Horizons Merchant Services, our credit card processor, with a Letter of Credit in excess of $20 Million to underwrite all credit card transactions that are placed directly with Insight. Advanced Bookings paid with either Visa or MasterCard are covered under this commitment. This is another of the many commitments we have made to ensure that all Insight's valued customers enjoy a more secure traveling experience.

INSIGHT'S TRAVEL PROTECTION PLAN

PROVIDING YOU WITH "ANY REASON" CANCELLATION FLEXIBILITY AND PEACE OF MIND WHILE YOU TRAVEL: Insight Vacations Travel Protection Plan – designed exclusively with the following:

Priced at: Trips up to $3,500: $169 per person
Priced at: Trips $3,501 or greater: $209 per person

Note: Prices are subject to change without notice.

SECTION I:TRAVEL ARRANGEMENT PROTECTION: Provided by Insight Vacations*

Trip Cancellation: Up to Total Trip Cost: Reimburses the non- refundable Insight Vacations cancellation penalties imposed if you must cancel your trip for a covered reason such as illness, injury or death to you, a traveling companion or an immediate family member. Other reasons for cancellation include Common Carrier-caused delays due to inclement weather, jury duty, subpoena, or a documented traffic accident en route to departure, and other reasons as cited in the plan description.

The Insight Vacations "Any Reason" Cancellation Waiver**: With the Insight Vacations "Any Reason" Cancellation Waiver, Insight Vacations will provide you with 100% of the cancellation charges in the form of a future travel credit certificate, should you cancel your tour more than 48 hours prior to your scheduled departure for any reason that is not eligible for cash reimbursement under the Trip Cancellation section of the Travel Protection Plan. Cancellation charges are reimbursed in the form of Insight Vacations Travel Certificates allowing you a two year credit to travel with us at a later date! Please note that to be eligible for the "Any Reason" Cancellation Waiver, you must enroll and pay for the plan within two days of your initial trip deposit. The certificate is valid for two years, is non-transferable and non-refundable and may not be redeemed for cash. Future travel certificates do not include airfare cancellation charges for air arrangements unless those arrangements were provided by Insight Vacations.

Trip Interruption: Up to Total Trip Cost
Trip Delay: Up to $1,000 ($150/day)

SECTION II: TRAVEL INSURANCE BENEFITS: Underwritten by Stonebridge Casualty Insurance Company***

Baggage Protection: Up to $2,500
Baggage Delay: Up to $500
Medical & Dental Expenses: Up to $50,000
Emergency Evacuation/Repatriation: Up to $50,000

SECTION III: EMERGENCY ASSISTANCE SERVICES: Provided by On Call International.

While the above is not a complete description – a full plan description detailing the terms, conditions and exclusions will be sent to you – we have highlighted just a few of the plan benefits. If you have any Travel Protection Plan questions, or would like to request a copy of the plan description, please call our plan administrator, BerkelyCare, at 1-866-808-7161. You may also view the plan at www.insightvacations.com
The Insight Vacations Travel Protection Plan is provided in addition to other applicable indemnity or insurance programs, where permitted by law and shall apply only after benefits have been paid. * For NY residents, Section I Travel Arrangement Protection (Trip Cancellation, Trip Interruption & Trip Delay) is underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio. ** For NY residents only, the "Any Reason" Cancellation Waiver may be purchased separately from the Insight Vacations Travel Protection Plan. Contact 1-877-722-2195 for details. *** Section II Travel Insurance Benefits, Policy Number MZ0911065H0000A-U are underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio: NAIC #10952 (all states except as otherwise noted) Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy Forms TAHC5100IPS and TAHC5200IPS.

This plan was designed and is administered by BerkelyCareSM.

IN CALIFORNIA: BerkelyCareSM is a service mark of Aon Direct Insurance Administrators, CA Insurance License # 0795465.

IN ALL OTHER STATES: BerkelyCareSM is a division of Affinity Insurance Services, Inc. in all states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NY. 5864684A

Please note that optional excursions featured below are based on the 2009 tour season and are listed for guidance and budget purposes only and are subject to change without notice.

Optional Excursions

You will enjoy many of North America's famous highlights as included features of your tour.  However, we also offer an exciting choice of additional excursions which are made available to help you turn an already outstanding experience into the trip of a lifetime!  These excursions are entirely optional.  They can all be booked through your Tour Director at the beginning of your tour.  The following is a general list for guidance and budgeting purposes only, actual optional excursions and prices will be advised by your Tour Director at the beginning of your tour.  These may vary due to seasonal conditions.  All prices are quoted in US Dollars and all prices are subject to change without notice.  Payment options include: MasterCard, Visa, American Express, cash and Traveler's Checks.  Your Tour Director will confirm receipt of payment for the excursions you have booked.  Child prices apply to children 11 years of age and under.

SAN FRANCISCO

GOLDEN GATE BRIDGE WALK & SAUSALITO
ADULT: $39.00  / CHILD: $29.00 (CODE: SFO-3)
MINIMUM: 10 PASSENGERS
Given that this is San Francisco's and one of this country's most iconic landmarks, you must experience the Golden Gate Bridge in all its glory!  There is no better way to experience the size and height of this bridge than walking across its length. So, bundle up (it can get quite windy) and get ready for a unique experience!  We start off at the aptly named Roundhouse. Originally designed as a restaurant, it now houses the Golden Gate Bridge Gift Center. Watch the exhibit showing the cross-section of a cable before heading off onto the bridge itself.  At mid-span, we are 220 feet above the water's surface, and passing ships below look like small toys. As you stroll from one side of the bridge to the other (1.7 miles), you will learn who named it, how the structure cheated the laws of concrete and steel, and what members of the Halfway to Hell Club did to join it.  Once across the bridge, we head for Sausalito where there is time at leisure to explore this quaint seaside village. We then board the ferry for the crossing of San Francisco Bay back to Fisherman's Wharf.  Enjoy the best views of the city skyline and Alcatraz Island.

AFTERNOON EXCURSION TO SAUSALITO
ADULT: $39.00 / CHILD: $29.00 (CODE: SFO-3A)
MINIMUM: 10 PASSENGERS
If you do not want to walk across the Golden Gate Bridge, we offer a Sausalito-only option.  Sausalito is a charming waterfront community that lies across the Golden Gate Bridge from San Francisco. Because of its Mediterranean flair and breathtaking views, it is often compared to the French Riviera, but the locals you'll meet are pure "California!" Sausalito hosts a thriving artist community and is home to many art galleries, quaint shops, waterfront restaurants, and open-air cafes offering spectacular views of San Francisco across the Bay. We then board the ferry for the crossing of San Francisco Bay back to Fisherman's Wharf.  Enjoy the best views of the city skyline and Alcatraz Island.

LOS ANGELES

UNIVERSAL STUDIOS - "STUDIO TOUR" BY TRAM
ADULT: $53.00 / CHILD: $53.00 (CODE: LAX-3)
MINIMUM: 12 PASSENGERS
Get an exclusive, behind-the-scenes look at how your favorite movies and TV shows are made on the Universal Studios' famous Studio Tour. With Oscar and Emmy award-winning Whoopi Goldberg as your virtual guide, discover movies sets from "Crossing Jordan" and the top-rated "CSI: Crime Show Investigation." Get thrust into heart-pounding attractions such as "The Fast and the Furious: Tokyo Drift," "King Kong," "Flash Flood," which simulates Mother Nature during a torrential downpour, and Steven Spielberg's blockbuster "War of the Worlds" as you travel through a small town devastated by an elaborately choreographed 747 jetliner crash, dramatically surrounded by still-smoking wreckage and shattered debris. Other famous movie sets include "Jurassic Park: The Lost World," the snow-covered town of Whoville from "Dr. Seuss' The Grinch Who Stole Christmas" and the Psycho house and Bates motel from the classic thriller, "Psycho." Several decades of blockbuster movie history are crossed in just a few hundred yards… Truly a unique "Hollywood-style" experience not to be missed! (Studio Tour is approximately 1-hour.) After the tour, you will have free time at Universal Studios CityWalk, "where LA comes to play," a unique venue with 65 dining, entertainment and shopping choices.

AN EVENING IN LOS ANGELES
ADULT: $35.00 / CHILD: $35.00 (CODE: LAX-4)
This evening we highlight some of the most popular spots for visitors and locals alike.  Our first stop will be at famous Farmer's Market.  Right next door is one of Southern California's premier shopping centers, The Grove.  You'll be on your own to enjoy one of the many restaurants these two areas have to offer.  Farmers Market is a dining experience like no other - you can try cuisines from New Orleans to Singapore to Greek all within a few feet of one another.  Or perhaps try a little more upscale dining next door at The Grove.  After dinner we make the journey up to Griffith Park Observatory, a Los Angeles landmark dating back to 1935.  You'll have some free time to wander through the Observatory, enjoy the planetarium, or simply enjoy the views of the wonderful city lights below.

2009

Booking Conditions & Other Important Information

What's Included In the tour Price

Inter-city travel: By private motorcoach, trains and ferries (see itineraries).
Touring: By deluxe air-conditioned motorcoaches with reclining seats and on-board facilities for maximum comfort.
Hotel accommodation: Prices are per person and based on two persons sharing a two-bedded room with private bath and/or shower. Triple occupancy is based on three people sharing one room with two beds; rollaway beds are not included in triple prices. Triple occupancy may not be comfortable for three adults sharing. Quad occupancy is based on four people sharing one room with two beds; rollaway beds are not included in quad prices. Quad occupancy is strictly reserved for families traveling with young children and is not available to four adults sharing. Hotels listed in the itineraries are intended to be used on all departures; however, from time to time other hotels may have to be used for various reasons. Alternate hotels will be of a standard similar to those featured in the brochure. Every effort has been made to reserve two-bedded rooms; however, on some occasions rooms with one bed may be the only choice available. These rooms will be first allocated to couples; other rooms may feature a single bed and rollaway bed or sleeper sofa. Passengers who are members of Hotel Frequent Traveler programs are not entitled to earn points with any of the hotels featured on an Insight tour. Special room requests such as smoking/non-smoking, adjacent, connecting or lower-floor rooms must be requested at time of booking. These special room requests cannot be guaranteed and are based on availability at the time of check-in. Many hotels in North America are now 100% smoke-free. This smoke-free policy includes all guest rooms, restaurants, lounges, meeting rooms, public spaces, and employee work areas. Smoking in a non-smoking room will result in a fine of up to $350 USD per room.
Tour director: Escorted tours are conducted in English only by a professional Tour Director.
Meals: Full or Continental style breakfasts are served daily. Dinners and some lunches are included as detailed in the itineraries. On cruises, meals are only provided while on board.
Any special meal requirements will be made on a request basis only. Insight cannot guarantee special meal requests nor will it assume any responsibility or liability if clients' special meal requests are not fulfilled. airport transfers: Included on a complimentary basis on the first and last day of your scheduled tour itinerary and therefore are not valid if you book pre or post tour accommodation. Transfers are provided in exchange for a voucher and are non-transferable. No refund will be given for unused transfers.
Sightseeing: Excursions and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide where necessary.
Tips/Gratuities: All tips/gratuities are included for services on tour provided by dining room waiters, chambermaids, porters at hotels. All tips/gratuities to train personnel are included onboard the Rocky Mountaineer and VIA Rail's The Canadian trains. Cruise & Tour combinations do not include tips/gratuities on-board cruise ships, these are the sole responsibility of the passenger.
Baggage & Porterage: Baggage handling for one suitcase is included in the tour price at arrival and departure from each tour hotel. Due to limited coach capacity this single bag should have a weight not exceeding 30kg (66lbs) and dimensions not exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in). Charges of US$5/CA$6.00 per traveling day will be levied in the event these limits are exceeded and our promise to transport you or your baggage as indicated may be invalidated. (Note: Some airlines may restrict checked luggage allowance by weight - e.g. a max. of 50 lbs/23 kgs per person). Carry-on/hand luggage is restricted to one piece per person, not exceeding 12x11x6 in or 30x28x14 cm in order to fit under your coach seat or in the small overhead compartment. Carry- on/hand luggage handling is the responsibility of each tour member and must be taken on and off the motorcoach yourself each day of the tour. Please note that carry-ons with telescopic handles and wheels will not fit in the overhead compartments and therefore cannot be accepted as carry-on luggage for safety reasons.

What's not included in the tour Price

Airfares, air-related taxes and fees, passport and visa fees, insurances of all kinds, laundry, phone calls, beverages, meals not detailed in the itinerary, discretionary tips/gratuities to Tour Directors, motorcoach drivers and local city guides, tips/gratuities onboard cruise ships (aka Hotel Service Charge), items of a personal nature, excess baggage, optional excursions, etc. The tour price also does not cover costs and expenses such as the return to your home, if you leave the tour at your own volition, or due to illness, or as a consequence of official action by the government of any country visited.

Cruise Fees & Taxes
Your "Total Twin Share" Land Tour & Cruise price includes an amount covering Cruise Fees & Taxes. cruise Fees or "Non-Discountable Amount" as referred to by the cruise line, is a mandatory fee levied by the cruise line. That portion of the price is not subject to reduction in the event of a discount promotion or commissionable to travel agents. cruise taxes, as used by the cruise line, refers to certain taxes, fees and charges imposed by U.S. and/or foreign governmental or quasi- governmental authorities, relating to any aspect of your cruise, including, but not restricted to, U.S. Customs fees, head taxes, inspection fees, immigration and naturalization fees, harbor maintenance fees and Internal Revenue Service fees. Government Fees and Taxes are subject to change without notice and will apply irrespective of your booking's payment status. Similarly, the cruise line reserves the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances. These additional Cruise Fees & Taxes are listed in the date & price panel of each applicable tour itinerary.

How to make reservations & payments
Your agent will handle your reservation. Please make all checks and money orders payable to your agent. We also accept Visa, Mastercard, American Express and Discover Card. Your payment is not deemed made until it is received by Insight Vacations.

1. A non-refundable/non-transferable deposit of $200 per person, per tour is required for us to hold seats for you and $350 per person is required for tours featuring a cruise. In order to secure space booked, you should advise Insight Vacations of your credit card number when making your reservation. The deposit forms part of your final payment and if not received within 7 DAYS of booking the reservation will be automatically cancelled. On some departures where space is limited, your deposit may be required sooner. You will be advised at time of booking.
2. Full and final payment is due no later than 80 days (Tour & Cruise), 50 days (Tour & Rail), or 45 days (Tour Only), prior to departure*.
3. Payment in full is required at time of booking for reservations made less than 80 days (Tour & Cruise), 50 days (Tour & Rail), or 45 days (Tour Only).
4. Insight reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified periods.
5. Your agent shall, on the receipt of any monies, hold such monies for each and every person named in the booking until the booking is confirmed at which times those monies shall be remitted promptly by your agent to us. All such monies received by us will be deposited as required by law. We will be entitled to keep for each account any interest earned on such monies. It is a condition of our confirmation of your booking and acceptance of your deposit in respect of your tour, that all monies paid by you to us through your agent, whether by way of deposit or otherwise in respect of your tour, may be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the tour program and the payment of a deposit or otherwise for your tour, shall be deemed to be a direction to disburse such monies as aforesaid.
6. Travel documents and instructions for joining your tour will be sent approximately 21 days prior to departure* (provided full payment has been received on time).
7. A documentation delivery charge of $10 per booking/address will be charged. However, if travel documents are required the next day or earlier than 21 days prior to departure, a fee of $35 will be applicable. Any documents delivered outside the USA will incur a minimum fee of $50. The actual cost will be advised at time of booking.

BookInG chanGes
A fee of $30 per person per tour will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. A change of tour date or tour itinerary within 80 days (Tour & Cruise) 50 days (Tour & Rail) or 45 days (Tour Only) prior to tour departure* will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure of equivalent or greater value in which case a $30 per person per tour amendment fee will be charged.

CancellatIons
1. If you cancel more than 80 days prior to a Tour & Cruise departure, or more than 50 days prior to a Tour & Rail departure, or more than 45 days prior to a Tour Only departure, a cancellation fee equal to your deposit paid will be charged, and this amount cannot be credited to any other booking.
2. Notice of cancellation must be made in writing either directly to us or through your Travel Agent.
3. The following scale of charges will apply, per person, when cancellation is notified.

• Hotel accommodations (pre/post) which are cancelled within 14 days of the booked dates will incur a 100% cancellation charge. For cancellations outside of 14 days, the above Tour Only cancellation fees apply.
• These cancellation fees are in addition to any cancellation fees that may be levied by your Agent.

Airline arrangements: These cancellation charges apply for airline arrangements made by Insight Vacations:
• Prior to Airline Ticketing service fee of $50.00 per person
• After Airline Ticketing service fee of $75.00 per person plus any airline imposed penalties which may be up to 100% of the air ticket value. These cancellation fees are in addition to any cancellation fees that may be levied by your agent.

Refunds & Penalties

Illness or Absenteeism: In the event that you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate to support any insurance claim you may make. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed nights and sightseeing. If a promotional airfare is broken or extended for any reason, an additional fare may be payable.

General Information & Conditions

Brochure validity: Coach Tours are valid from 01 April 2010 to 31 March 2011 (unless shown otherwise) and supercedes any other brochure on the market.

Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at 20th June 2009. Should these costs change, a surcharge may be made on the price of your vacation. If the total tour price increases by more than 10%, passengers will have the right to cancel within 7 days of notification of the surcharge without penalty. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your land tour is received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or its agencies. In exchange for these guarantees no refund will be made if costs are reduced. All prices are in U.S. dollars unless otherwise specified.

Tour Membership:
1. Children under 5 years of age are ineligible. Children under 18 years of age must be accompanied by an adult.
2. Passengers with disabilities are welcome on Insight's tours provided they are accompanied by a person capable of providing all assistance required, and do not require special assistance from Insight personnel. Insight reserves the right to refuse to carry anyone it feels cannot cope with the requirements of coach tour travel or who may require services and facilities that Insight cannot guarantee will be available. Passengers agree that they will not hold the Insight group of companies liable for any decision by a third party service provider when this third party service provider refuses to carry them or to provide any facilities or accommodation to them or to provide any services to them.
3. Insight reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour, or adversely affect the enjoyment or safety of other passengers, and Insight shall be under no liability to any such person for refund, compensation, repatriation or any other matters arising.

Itinerary Variations: Insight constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order; hotels may also vary from those stated on the itinerary pages. On tours that include cruises, the ship may be changed due to operational reasons. Departures in early and late season are potentially operated in cool weather conditions. As a result, slight itinerary variations may occur, and certain activities may not be available due to seasonality or weather conditions. Availability of certain activities, such as Highlight Dinners, Premium Highlights or Personal Insights may also be limited due to itinerary variations. If your tour enjoyment may be diminished by such limitations, please check with your Travel Agent before making your reservation.
• Note that hotel information is provided as a guide; information on facilities has been provided by the hotels concerned. While every effort has been made to ensure accuracy, facilities may change without notice.

Tour cancellation: Insight reserves the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. Should this occur, we will offer you an alternative arrangement. If there is a difference in cost, this will be on your account. If you do not accept this alternative arrangement within 7 days, we may treat this contract as at an end. We will refund all monies and will then be under no further liability. Insight is not responsible for any costs for other travel arrangements affected due to our cancellations or rescheduling of any tour departure.

Airline availability:
• Seats are limited and may not be available on every flight. If Insight is unable to confirm your air reservation in its scheduled class of service, we may offer an alternative of either connecting flights, substitute gateways or a more expensive booking category. Any air surcharges will be at the passenger's expense. You will be advised of these conditions at the time of booking.
• Airline Seating: Passengers are requested to contact the Airline(s) for seating assignments 30 days prior to departure. Seating is solely under control of the Airline. Flight delays and schedule changes are the sole responsibility of the Airline.
• Airlines & Airfares: No refund will be made for canceled air tickets on air inclusive bookings until tickets are returned to Insight. Additionally, refunds for tour portion will only be processed after return of documents to Insight Vacations. Please ensure that returned tour documents which contain airline tickets are sent by certified or registered mail. Lost ticket replacement can take up to 1 year and processing fees may be assessed.

Responsibility

Destination America Inc, referred to as the Operator, is the agent for Insight Travel Group Ltd, who have empowered the Operator on its behalf to undertake the following duties:
1. The Operator shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind of nature beyond the control of the Operator. In such circumstances, the Operator will do its best to supply comparable services, accommodation and itineraries, and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the Operator.
3. In the absence of their own negligence, neither the Operator nor their agents or co-operating organizations shall be responsible for any cancellations, or for acts of any other service providers concerned, diversions or substitution of equipment or any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services, accommodations or facilities necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default, or negligence of any person not their direct employee or under their exclusive control, including any act, error, omission default, or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times, and in all circumstances, at the risk of the passenger. Baggage insurance is recommended. The carriers, hotels and other suppliers who provide services on tour are independent contractors; they are not agents, employees or servants of the Operator, or its associated companies. The Operator is not responsible for any criminal conduct by third parties.
4. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, transportation company and passenger or purchaser of this tour and the Operator assume no responsibility in this connection. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
5. Insight Vacations Inc. is only responsible for the services of reservations and ticketing. It does not accept any responsibility or liability for any of the acts, omissions, or defaults, whether negligent or otherwise, of its principal Insight Travel Group Ltd, or any of the companies of the Insight group of companies. The agreement arising between the passenger and the Operator under this brochure and the booking made by the passenger shall be governed by the law of the State of California, which shall have exclusive jurisdiction in the case of any dispute between the parties.
6. Every effort is made to ensure brochure accuracy at the time of going to press; however Insight cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
7. All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions imposed by them in relation to matters not covered particularly and expressly by our agreement with the above-mentioned Operator in the Insight group of companies.

If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred, as a consequence and any cancellation or amendment fees. None of the companies in the Insight group of companies, or any of their servants or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.

Things To Know Before You Go

Passports & visas: For international travel, it is the responsibility of each passenger to have a MACHINE-READABLE Passport valid for the entire duration of their trip, including appropriate visas. Please contact the applicable government agencies for more information.
Seat rotation: Seats on coaches cannot be booked – seats are rotated daily.
Smoking: Insight operates non-smoking tours in North America. Additionally many hotels in North America are now 100% smoke-free. This smoke-free policy includes all guest rooms, restaurants, lounges, meeting rooms, public spaces, and employee work areas. Smoking in a non-smoking room will result in a fine of up to $350 USD per room. Rocky Mountaineer and VIA Rail trains also operate a non-smoking policy that extends to all cars, vestibules, washrooms, lounges and outdoor spaces.

Cruise arrangements:
• Shore excursions: To make your vacation even more memorable, cruise lines offer an extensive program of optional shore excursions. Confirmed passengers may confirm shore excursion requests online with the cruise company in advance of sailing.
• Hotel service charge: A Hotel Service Charge of US$11 per passenger will be automatically added to each passenger's shipboard account on a daily basis. If the service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of the cruise. Please check with the Purser's office on board for more information.
• Staterooms: "Ocean-view Stateroom" is a cabin which features either a porthole or a window as opposed to an "Inside Stateroom." Cabin assignment is controlled by the cruise line.
• Ships' registry: Holland America Line: ms Zuiderdam and ms Maasdam: The Netherlands
• Cruise line Immigration Questionaire: These mandatory forms are available online with your cruise company. It is strongly recommended that you complete these forms online no less than 30 days prior to your departure.

Insurance: Insurance is not included. It is essential that you purchase adequate insurance coverage before departure. Insights Travel Protection Plan can be found on page 42.

Exciting Optional Excursions

With Insight, you will enjoy many famous highlights as included features on your tour, at no extra cost. There is also an exciting array of additional "Optional Excursions" which are available to further enhance your enjoyment.

These excursions are optional and are offered to you at preferential prices. A detailed list and cost is included in your tour documents. Your Tour Director will advise you of any updates regarding availability and prices during your orientation briefing. You can only book and pay for Optional Excursions through your Tour Director by cash, Visa, Mastercard, American Express, Discover Card or Travellers Checks.

Please note that optional excursions may vary due to seasonal conditions, minimum passenger participation and prices are subject to change without notice.

Data Protection Statement

In order to process your tour booking, Insight Vacations will need to use personal information for you and other passengers included in your booking. This personal information may include each passenger's name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities such as customs and immigration, security and credit checking organizations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us e.g. sending mail, processing payments, providing marketing assistance. This may involve sending personal information including sensitive information to other countries that may not afford the same level of protection of personal information.

We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you by mail, email and/or telephone about other tours and services offered by Insight Vacations and its affiliated travel brands that you may be interested in. If you don't want to receive this information, or if you want a copy of the personal information we hold about you, write to us at 801 East Katella Avenue, Anaheim, CA 92805. Insight Vacations may charge a fee for supplying you with this information as permitted by law.

Complaints Procedure

Should you have a complaint in respect to your travel arrangements, you should inform your Insight Tour Director or Representative immediately during the course of your tour. If the matter cannot be resolved after the Representative's best endeavors to do so during the tour, your complaint should be made in writing to Insight Vacations as soon as possible after the tour.

Additional Conditions for Pre or Post Tour Accommodation

All prices are per person, per night on a single, double or triple basis, based on two-bedded rooms, including all applicable taxes (additional bed or rollaway for triple occupancy, luggage handling and breakfast are not included; please call for quad occupancy prices). Extra hotel night(s) are subject to availability and offered only in conjunction with the tour you are booking. Black out dates apply. Space is limited and available for up to two nights before and up to two nights after each tour only. We are unable to provide complimentary transfers for passengers booking extra night accommodation, however, airport transfers are available for purchase; these must be booked at the time you book your pre/post tour accommodation.
*Please note: The departure date constitutes the date indicated on Insight's confirmation.

Passengers who purchase from within California:
Transactions entered into with Insight Vacations are covered by the California Travel Consumer Restitution Fund (TCRF) if the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to:

Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (213) 897-8846

Passengers purchasing from outside of California:
Transactions entered into with Insight Vacations are not covered by the California Travel Consumer Restitution Fund.