Great Savings and Discounts
SINGLE TRAVELER SAVINGS
INSIGHT'S ROOM MATE MATCHING
For people traveling alone on an Insight coach tour, we'll match you with someone of the same gender, so you don't have to pay the single room supplement. If we fail to match you, we'll provide a single room at no extra cost.
Please note there is a no-smoking policy in all shared rooms. Does not apply to additional accommodation, airfares or flight supplements, Easy Pace London & Countryside, Easy Pace London & Paris, Glories of Greece and Egypt tours.
EXTRA TOUR DISCOUNTS
SAVE UP TO 5% ON YOUR 2ND TOUR
Book two Insight vacations, each 8 days or longer and you will receive a reduction of up to 5% off the cheaper of the two tours. Take three tours and save on two! Ask your Travel Agent for suggestions!
Both tours must be booked at the same time. This discount is per person. Does not apply to additional accommodation, airfares or flight supplements, Easy Pace London & Countryside, Easy Pace London & Paris and Egypt tours.
YOUNG TRAVELER SAVINGS
5-17 YEAR-OLDS SAVE UP TO 10%
Insight offers you the opportunity of sharing your happy
holiday memories with your children or grandchildren.
Young Travelers must be under the age of 18 years old on the tour
departure date, and MUST be accompanied by an adult (limit of
one Young Traveler Discount per room). Children under 5 years
old are NOT accepted on any escorted tour. This discount cannot
be combined with our "Friends & Family Discount". This discount
applies to the Land-only portion of your tour. This discount only
applies to tours that feature the "Young Traveler Discount" in the
price panel on the itinerary pages. Check your chosen tours now to
see how much you can SAVE.
FREQUENT TRAVELER SAVING
SAVE 5% OFF YOUR NEXT TOUR
In recognition of our loyal customers, Insight now extends
to all traveled guests automatic membership into our Club
Bon Voyage, as well as a 5% Discount off the Land portion
of their next Insight trip. You will need to travel within the
next two years. So act NOW and take full advantage of this
great offer.
Insight's Club Bon Voyage and 5% Discount is not available
retroactively. Only one discount is available per person, per tour,
per year and only one voucher can be redeemed against each
further tour booking. This discount cannot be combined with
our "Friends & Family Discount". Does not apply to additional
accommodation, Easy Pace London & Countryside, Easy Pace
London & Paris and Egypt.
TRIPLE ROOM DISCOUNT
TRIPLE
SHARE
When three people travel together and share one room, each of the three enjoys a discount off the tour price.
See the Triple Room Reductions on the itinerary of your choice.
This discount only applies to tours featuring the "Triple Room Discount" in the price panel. Check the itinerary pages now
to see how much you SAVE on your chosen tour. Note the third bed will, on occasions, be a foldaway. This discount cannot
be combined with our "Friends & Family Discount".
FRIENDS & FAMILY
DISCOUNTS
SAVE 5% FOR 5-8
PASSENGERS
Why not share your Insight tour experience with your
friends and family - and save money! If 5-8 passengers
book together we offer a discount of 5%. Further savings
are available for 9 or more passengers!
This discount cannot be combined with Frequent Traveler, Young
Traveler or Triple Room Discounts. To qualify, the names of all
passengers traveling must be advised to Insight at the time of
booking. Does not apply to additional accommodation, airfares or
flight supplements, Easy Pace London & Countryside, Easy Pace
London & Paris and Egypt tours.
AIRPORT TRANSFERS
For tours commencing in Athens or Cairo, airport arrival and departure transfers are offered at anytime of
day, providing we receive correct flight information. Complimentary airport arrival and departure transfers
by motorcoach are available for all other European gateways and these
operate at fixed times on the first and last day of your tour. Please see the itineraries on the tour pages for times.
For tours commencing in London, Insight have included a free group shuttle to/from London's Heathrow Airport for clients
who have taken advantage of our Land and Air packages. Passengers who are arriving at London's Gatwick Airport who have
also booked a land and air package are provided with a Gatwick Express train voucher and will need to make their way from
Victoria Station to their Insight Hotel. For passengers who have their own flight arrangements Insight has negotiated special
rates for group shuttle transfers from London's Heathrow Airport to the door of your London hotel (which must be booked
through Insight).
Price US$30 per person, per single trip to/from London's Heathrow Airport.
For passengers flying into London's Gatwick Airport you could take the Gatwick Express train, for details visit the Gatwick
Express website at: www.gatwickexpress.com
Note that flight timings must be supplied to Insight no later than 21 days before flight departure.
Please see Booking Conditions page for terms and conditions.
EARLY PAYMENT DISCOUNT
SAVE UP TO 7.5% ON EARLY BOOKINGS
Insight's most popular tours fill quickly. Don't be disappointed,
book early! You'll be assured of the tours you want, and the
earlier you pay, the more you SAVE! Here's how...
PAY IN FULL 10 MONTHS PRIOR TO YOUR TOUR departure date and SAVE up to 7.5%
PAY IN FULL 6 MONTHS PRIOR TO YOUR TOUR
departure date and SAVE up to 5%
Tours must be paid in full for this discount to apply. Discounts apply
to the land-only portion of your tour. This discount only applies to
tours that feature the "Early Payment Discount" in the price panel.
Check the itinerary pages now to see how much you can SAVE.
EUROPEAN PRIVATE TRANSFERS
|
Any passengers whose flight times do not coincide with the transfer timings may choose to book and buy a transfer. Also, passengers arriving before or leaving after the scheduled tour day may book and buy a transfer through Insight providing they also buy the additional pre and post hotel night(s) from Insight. Note that flight timings must be supplied to Insight no later than 21 days before flight departure.
*Prices are per person, one way. You will be met after clearing customs and escorted to your vehicle. If you purchase extra accommodation in Athens or Cairo, transfers are still included providing conditions are met see Booking Conditions page for terms and conditions. |
Airport to hotel or return |
Approx. Taxi fare |
Private Transfer* |
| |
US$ |
US$ |
| Casablanca |
$47 |
$38 |
| Frankfurt |
$47 |
$52 |
| Madrid |
$37 |
$52 |
| Paris |
$70 |
$70 |
| Rome |
$78 |
$50 |
| Vienna |
$55 |
$37 |
Insight Offers you
Peace of Mind
INSIGHT'S PRICE GUARANTEE
Currencies continually fluctuate, but with Insight, once you have paid your deposit in FULL, your LAND price is guaranteed and any subsequent Land cost increases are at OUR expense.
NB. This guarantee excludes government taxes, any imposed fuel surcharges, any airlines surcharges that are part of the LAND packages, internal flights surcharges (e.g. Eastern Mediterranean products and pre-paid Abu Simbel excursions), cruise company surcharges (e.g. Aegean), and international airline fuel surcharges or fare increases (affecting all international airlines). Surcharges within these exceptions are outside our control and may be applied, regardless of payment status, fully paid or not, at any time during the booking process (or may occasionally be required to be paid while on tour).
THE USTOA $1 MILLION CONSUMER
PROTECTION PLAN
Insight Vacations is a participant in United States Tour Operator’s Association’s (USTOA) Consumer Protection Deposit Plan. You may make a claim to this Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A passenger may make a claim against the plan within 12 months from when the passenger learns of the loss.
USTOA’s total liability for all possible consumer claims from this seller of travel’s customers is limited to $1,000,000.
To obtain information on how to make a claim against the plan, the passenger should contact USTOA at 275 Madison Ave., Suite 2014, New York, NY 10016, or by email to information@USTOA.com or by visiting their web site at www.USTOA.com. The maximum amount of any claim you, the passenger, can make against the plan is the total amount you have paid to date for this trip.
$20 MILLION
CUSTOMER PROTECTION
PLAN
The traveling public has always been
concerned about the protection of their
Advanced Bookings. As part of Insight's
commitment to providing our customers
with peace of mind in all dealings with Insight, we have
provided First Horizons Merchant Services, our credit card
processor, with a Letter of Credit in excess of $20 Million
to underwrite all credit card transactions that are placed
directly with Insight. Advanced Bookings paid with either
Visa or Master Card are covered under this commitment.
This is another of the many commitments we have made
to ensure that all Insight's valued customers enjoy a more
secure traveling experience.
INSIGHT'S TRAVEL PROTECTION PLAN
PROVIDING YOU WITH "ANY REASON" CANCELLATION
FLEXIBILITY AND PEACE OF MIND WHILE YOU TRAVEL:
Insight
Vacations Travel Protection Plan - designed exclusively with the following:
Priced at: Trips up to $3,500: $169 per person
Priced at: Trips $3,501 or greater: $209 per person
Note: Prices are subject to change without notice.
SECTION I:TRAVEL ARRANGEMENT PROTECTION: Provided by Insight
Vacations*
Trip Cancellation: Up to Total Trip Cost: Reimburses the non-
refundable Insight Vacations cancellation penalties imposed if you must
cancel your trip for a covered reason such as illness, injury or death to
you, a traveling companion or an immediate family member. Other reasons
for cancellation include Common Carrier-caused delays due to inclement
weather, jury duty, subpoena, or a documented traffic accident en route to
departure, and other reasons as cited in the plan description.
The Insight Vacations "Any Reason" Cancellation Waiver**: With the Insight Vacations "Any Reason" Cancellation Waiver, Insight Vacations will
provide you with 100% of the cancellation charges in the form of a future
travel credit certificate, should you cancel your tour more than 48 hours
prior to your scheduled departure for any reason that is not eligible for cash
reimbursement under the Trip Cancellation section of the Travel Protection
Plan. Cancellation charges are reimbursed in the form of Insight Vacations
Travel Certificates allowing you a two year credit to travel with us at a later
date! Please note that to be eligible for the "Any Reason" Cancellation
Waiver, you must enroll and pay for the plan within two days of your
initial trip deposit. The certificate is valid for two years, is non-transferable
and non-refundable and may not be redeemed for cash. Future travel
certificates do not include airfare cancellation charges for air arrangements
unless those arrangements were provided by Insight Vacations.
Trip Interruption: Up to Total Trip Cost
Trip Delay: Up to $1,000 ($150/day)
SECTION II: TRAVEL INSURANCE BENEFITS: Underwritten by Stonebridge
Casualty Insurance Company***
Baggage Protection: Up to $2,500
Baggage Delay: Up to $500
Medical & Dental Expenses: Up to $50,000
Emergency Evacuation/Repatriation: Up to $50,000
SECTION III: EMERGENCY ASSISTANCE SERVICES: Provided by On Call
International
While the above is not a complete description - a full plan description
detailing the terms, conditions and exclusions will be sent to you - we have
highlighted just a few of the plan benefits. If you have any Travel Protection
Plan questions, or would like to request a copy of the plan description,
please call our plan administrator, BerkelyCare, at 1-866-808-7161. You may
also view the plan at www.insightvacations.com
The Insight Vacations Travel Protection Plan is provided in addition to other
applicable indemnity or insurance programs, where permitted by law and
shall apply only after benefits have been paid. * For NY residents, Section
I Travel Arrangement Protection (Trip Cancellation, Trip Interruption & Trip Delay) is underwritten by Stonebridge Casualty Insurance Company,
Columbus, Ohio. ** For NY residents only, the "Any Reason" Cancellation
Waiver may be purchased separately from the Insight Vacations Travel
Protection Plan. Contact 1-877-722-2195 for details. *** Section II Travel
Insurance Benefits, Policy Number MZ0911065H0000A-U are underwritten
by Stonebridge Casualty Insurance Company, Columbus, Ohio: NAIC
#10952 (all states except as otherwise noted) Policy/Certificate Form series
TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX Policy/Certificate Form
series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY
Policy Forms TAHC5100IPS and TAHC5200IPS.
This plan was designed and is administered by BerkelyCareSM.
IN CALIFORNIA: BerkelyCareSM is a service mark of Aon Direct Insurance
Administrators, CA Insurance License # 0795465.
IN ALL OTHER STATES: BerkelyCareSM is a division of Affinity Insurance
Services, Inc. in all states other than CA, except: AIS Affinity Insurance
Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NY.
5864684A
Booking Conditions & Other Important Information
WHAT'S INCLUDED IN THE TOUR PRICE
Inter-city Travel: By private motorcoach, trains and ferries (see itineraries). Touring: By air-conditioned luxury motorcoaches with on-board washroom and
reclining seats for maximum comfort.
• Insight's premium touring coaches are configured with 40 or 41 seats for just
40 guests. However, due to recent changes in EC regulations on drivers hours,
replacement coaches may be required to be used once per touring week on
certain selective itineraries. When this occurs the replacement coach may have in
excess of 40 seats. Also, transfer coaches, sightseeing vehicles, or, in the event of
a mechanical breakdown, relief coaches may feature 49 or 53 seats.
• In the Eastern Mediterranean and Morocco smaller motorcoaches without toilet
facilities may be used.
• If, due to circumstances beyond our control, coaches are used on tours otherwise
than advertised, a refund of $10 per person will be made.
Air Transportation: Internal air flights are included in the land price only when
indicated in the 'Included Features' panel on specific itineraries.
• Reservations for our Egyptian airline are given well in advance, however actual
flight timings cannot be confirmed prior to departure. Internal flights in Egypt
may involve very early or very late departures and arrivals.
Hotel Accommodation: Prices per person are based on two persons sharing a
twin-bedded room with private bath or shower.
• When booking triple rooms please note that the third bed may be a 'roll-away'.
Availability of triple rooms is limited.
• Please note that single rooms in Europe will generally be smaller than twin-
bedded rooms.
• Please note European hotel standards & services provided may vary from those
in other parts of the world and are often in the local style.
• Passengers who are members of Hotel Frequent Traveler programmes are not
entitled to earn points with any of the hotels featured on an Insight Vacations
tour.
• Any special room request will be made on a REQUEST basis only. Insight cannot
guarantee special room request although every effort will be made to request
from respective hotels.
Cruises: Per person prices are based on two persons sharing a cabin with two
berths, private shower and toilet. A limited number of single cabins are available
on request at extra cost.
• Single Traveler Savings do not apply to tours featuring cruises.
• Triples are not available on Nile cruises.
Tour Director: Escorted tours are conducted in English only by a professional
multi-lingual Tour Director.
• In Egypt and Greece only tours of 10 people or more will be escorted by an
Insight Tour Director.
• Hosted service is provided in London on Easy Pace London & Countryside and Easy Pace London & Paris.
Meals: Continental or buffet breakfasts in the local style are included as indicated
on all tours except in provincial Britain, where full national style breakfasts are
served. Dinners are included as detailed in itineraries. All meals are included on
cruises. In-flight meals and snacks are served according to airline policy.
• Any special meal requirements will be made on a REQUEST basis only. Insight
can not guarantee special meal requests nor will it assume any responsibility or
liability if clients' special meal requests are not fulfilled.
Sightseeing: Excursions and entrance fees to places of interest as detailed on
each itinerary with an English-speaking guide where necessary. Headphones will
be provided as advertised on the itinerary pages. No refund will be made if they
cannot be provided for operational reasons.
Premium Highlights: Featured sightseeing is integral to our tours, therefore no
refund will be given (or value attached) if not used or operated for any reason. London Airport Transfers: Can be provided or purchased (depending on
booking) through Insight providing the following conditions have been met:
1) Your Travel Agent provides detailed flight information to Insight no less than 21
days prior to departure.
2) You must stay at a London Hotel booked by Insight on the night of your arrival
and the night prior to your departure date.
3) In the event of flight delays outside of Insight's control, the transfer will be
deemed to be cancelled.
4) All transfers are based on group shuttle. No refund is therefore available for
missed transfers.
5) In the event of unforeseen events Insight will not be responsible for delayed
or cancelled transfers.
6) Passengers who have booked air and land packages through Insight arriving/
departing at London's Gatwick Airport, will be provided with a Gatwick Express
voucher. The Gatwick Express train journey from Gatwick to London's Victoria
takes 30 mins. Guests then need to make their way from Victoria station to
their Insight hotel.
Continental Europe Airport Transfers: Passengers will only be entitled
to transfers to and from European Gateway Airports providing the following
conditions have been met:
1. Coach transfers only operate at the scheduled times and days specified for
each tour departure. Passengers arriving or departing outside these times may
purchase a transfer through Insight or make their own way to/from the tour
hotel. Flight details are required at the time of purchasing the transfers.
2. Your flights should be timed to allow you to clear customs in good time for the
scheduled transfers - your travel agent will advise you of the most appropriate
arrangement.
3. As these are group transfers, in the unlikely event of a missed transfer through
flight delays outside Insight's control, passengers will need to make their own
alternative transfer arrangements at their own expense.
4. Passengers who have booked pre tour or post tour accommodation with Insight,
will NOT be entitled to be transferred to or from the Airport and transfers will be
at the clients expense. These can also be purchased through Insight.
Airport transfers in Cairo and Athens: transfers operate at all times, between
the airport and the tour hotel on the first and last day of the tour and also in
conjunction with pre and post tour accommodation booked through Insight. The
following conditions apply:
1. For those who choose to make their own flight arrangements, flight details must
be provided to Insight by the Travel Agent not less than 21 days before the flight
departure for entitlement to the transfers.
2. You must be staying at the Insight tour hotel, booked by Insight, on the night of
your arrival and the night before the date of your departure flight.
3. Only one arrival and one departure transfer per person is included.
4. As these are group transfers, in the unlikely event of a missed transfer through
flight delays outside Insight's control, passengers will need to make their own
alternative transfer arrangements at their own expense.
5. Transfers cannot be routed to other pick-up points or destinations other than
those booked.
6. Transfers are non-transferable to other people.
Baggage Allowance & Porterage: Porterage for one suitcase on tour is included
and at arrival or departure from each tour hotel. Due to limited coach capacity this
single bag should have a weight not exceeding 30kg (66lbs) and dimensions not
exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in). Charges will be levied in
the event these limits are exceeded and our promise to transport you as indicated
may be invalidated.
• Note: Airlines may restrict check-in baggage.
Tips & Taxes: All tips are included for services on tour provided by dining-room
waiters, chambermaids and porters at hotels, airports, docks and stations and to
the crew on Nile cruises.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
Transatlantic airfares (on 'Land Only' tours), Airport taxes, passport & visa fees,
insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips
to Tour Directors, motorcoach drivers and local city guides, items of a personal
nature, excess baggage, optional excursions.
Air & Land Prices: Airport and departure taxes, security, agricultural and customs
fees are not included.
Note that in Egypt, service charges (of up to 33%) will be levied on all additional
services, meals, beverages etc not included in the tour price. This service charge will
be applied on your hotel bill at time of checkout.
HOW TO MAKE RESERVATIONS & PAYMENTS
Your agent will handle your reservation. Please make all checks and money
orders payable to your agent. We also accept Visa, Mastercard, American Express
and Discover. Your payment is not deemed made until it is received by Insight
Vacations.
A non-refundable/non transferable deposit: Your land reservation will be
confirmed on receipt of a non refundable deposit of $200 per person, per tour
which is required within 7 days of booking, (except on some departures where
space is limited and your deposit may be required sooner. You will be advised at
time of booking.) Your reservation will automatically be cancelled if the deposit is
not received within the specified period. Insight Vacations should be advised of
your credit card number when making your reservation
Final payment is due 45 days prior to departure*.
1. Payment in full is required at time of booking for reservations made less than 45
days before departure*.
2. Insight reserves the right to cancel the reservation and apply cancellation charges
should payments not be received within the above specified periods.
3. If full payment is not received 45 days prior to departure the Airline(s) have the
right to cancel your air reservation. Regrettably, if payment is not received by
Insight Vacations we will not be responsible for lost reservations.
4. All such monies received by us will be deposited as required by law. We will
be entitled to keep for each account any interest earned on such monies. It is a
condition of our confirmation of your booking & acceptance of your deposit in
respect of your tour, that all monies paid by you to us, whether by way of deposit
or otherwise in respect of your tour, may be disbursed by us as & when we see
fit or in respect of the services to be provided or fees payable under the tour
program, & the payment of a deposit or otherwise for your tour shall be deemed
to be a direction to disburse such monies as aforesaid.
5. Travel documents & instructions for joining your tour will be sent approximately
21 days prior to departure* (provided full payment has been received).
6. A documentation delivery charge of $10 per booking /per address will be charged
for delivery. However, if travel documents are required the next day or earlier
than 21 days prior to departure, a fee of $35 per booking will be applicable. Any
documents delivered outside of USA will incur a minimum fee of $50. The actual
cost will be advised at time of booking.
CANCELLATIONS, REFUNDS & BOOKING CHANGES
1. Notice of cancellation must be made in writing either directly to Insight or
through your agent.
2. If cancellation is received by Insight Vacations more than 45 days prior to
departure*, the non-refundable, non-transferable deposit will be retained.
3. If after your booking has been confirmed, you wish to change to an alternative
departure date or your wish to change to a different Insight vacation, you may do
so subject to availability and providing the new vacation is also in this brochure.
A fee of $30 per person will be charged for any revision or alteration made to a
reservation after the booking is confirmed. A change of tour date or tour itinerary
within 45 days of tour departure will be treated as a cancellation and normal
cancellation fees will apply.
4. The following scale of charges will apply when cancellation is notified
| No. of days prior to tour commencement |
Cancellation fee as % of total price |
| 45 days or more |
non-refundable deposit |
| 44-22 days |
25% of tour fare |
| 21-8 days |
30% of tour fare |
| 7-1 days |
50% of tour fare |
| Day of departure* |
100%* of tour fare |
The following scale of charges apply when cancellation is notified for additional accommodation.
| No. of days prior to date of stay |
Cancellation fee as % of hotel price |
| 45 days or more |
$30 per person. |
| 44-22 days |
25% |
| 21-15 days |
30% |
| 14 days or less |
100% |
*Please Note: The departure date constitutes the date indicated on Insight's
confirmation. If you do not join the tour on the day of departure then cancellation
fees will be 100%.
Airline Arrangements: These cancellation charges apply for airline arrangements
made by Insight Vacations:
• Prior to Airline Ticketing service fee of $50.00 per person
• After Airline Ticketing service fee of $75.00 per person plus any airline imposed
penalties which may be up to 100% of the air ticket value.
These cancellation fees are in addition to any cancellation fees that may be levied
by your agent.
Airline Availability: Seats are limited and not available on every flight. Insight
does not hold block space on any airline and does not guarantee air availability for
every single tour departure date. You should be advised that due to demand during
peak travel times, there may not be availability in popular European gateway cities.
Passengers originating from different gateway cities and sharing a room or traveling
with other passengers, may not be confirmed on the same airline or routing.
Seat assignment and special meal requests can be requested at time of booking.
Insight Vacations cannot guarantee confirmation of preferences. Frequent Flyer
miles can be accrued on most air carriers but upgrades using mileage is not permitted. Note that not all airlines automatically provide pre-reserved seats, add
frequent flyer numbers to records or apply frequent flyer bonus upgrades to flights
booked and ticketed by Insight unless they are informed by your Travel Agent. Illness or Absenteeism: In case you have to withdraw from a tour after it
has begun for reasons such as illness, be sure to obtain a medical certificate in
support of any insurance claim. We regret that we are not able to make refunds
for absences from a tour, including but not limited to missed meals or sightseeing.
If a promotional airfare is broken or extended for any reason, an additional fare
may be payable.
GENERAL INFORMATION & CONDITIONS
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and
exchange rates as at 16th April 2009. Should any of these costs change a surcharge
may be made on the price of your vacation. If the total tour price increases by more
than 10%, passengers will have the right to cancel within 7 days of notification
of the surcharge without penalty. No surcharges with respect to cost or currency
fluctuations will be made once payment for the deposit of your land tour is received.
This guarantee does not apply to pre-registered bookings, or departures where
prices are still subject to confirmation. This guarantee also excludes fuel surcharges & does not apply to any taxes, charges or levies imposed by any government or its
agencies.(see page 4) In exchange for these guarantees no refund will be made if
costs are reduced. All prices are in US$ unless otherwise specified.
Airline Fuel Surcharges and Air-Related Taxes, Fees, and Restrictions: All quoted land and air prices include airline fuel surcharges. However, as noted
above, we reserve the right to recover from you increases in those surcharges.
Additional, air-related taxes and fees apply. See page 4 or www.insightvacations.
com/taxesandfees for details. Additional, air-related taxes and fees will be passed
on to each passenger by Insight Vacations. Any additional fees charged by the
airlines, such as baggage handling, seat selections, and/or any other services are
the sole responsibility of the passenger(s). Additional air-related restrictions apply.
See page 4 or www.insightvacations.com/restrictions for details.
Pre-registered Bookings - As the published price for subsequent years may
vary depending on a number of factors including, but not limited to, international
exchange rates, possible changes to the itinerary or different product content, the
final price may need to be adjusted.
Tour Membership:
1. Children under 5 years of age are ineligible.
2. Passengers with disabilities are welcome on Insight's tours providing they are
accompanied by a person capable of providing all assistance required, and
do not require special assistance from Insight personnel. Insight reserves the
right to refuse to carry anyone it feels cannot cope with the requirements of
coach tour travel and who may require services and facilities that Insight cannot
guarantee will be available. You agree to not hold the Insight group of companies
responsible for any decision made by any of them or any service provider to
refuse to carry you, provide any facilities or accommodation to you or to provide
any services to you. Please note that wheelchair access on Nile cruise boats is
limited; please check with your Travel Agent for details.
Itinerary Variations: Insight constantly strives to improve tour itineraries & features. If such improvements can be made, or unforeseen circumstances beyond
our control make changes necessary, we reserve the right to vary itineraries and
to substitute hotels. At certain peak periods duplicate departures may operate,
sometimes in reverse, in which case hotels will probably vary from those listed in
this brochure. Trade fairs (e.g. IBC congress in Amsterdam) and other events (e.g.
Venice film festival on Lido) occasionally cause changes from scheduled hotels.
In these and in other cases substitute hotels may be used and will be of a similar
standard and location whenever possible.
• Holidays & Changes: During local or national holidays abroad, certain facilities
such as museums, sightseeing tours and shopping may be limited. In such
instances, and whenever possible, slight itinerary adjustments are made by
Insight Vacations to minimise inconvenience to our passengers. If, however you
feel your enjoyment might be diminished by such minor limitations please check
with the respective national tourist office before selecting a specific departure.
Similarly, holidays, closing days and other circumstances may necessitate a
change of the day of the week for scheduled highlight dinners, sightseeing or
other activities.
• Pre or post tour accommodation is subject to availability. If not available, an
alternative may be offered, however, additional transfers to or from the tour hotel
are not included.
• Note that hotel information is provided as a guide; Information on facilities has
been provided by the hotels concerned. While every effort has been made to
ensure accuracy, facilities may change without notice.
• Due to religious festivals or other reasons it will occasionally be necessary to
rearrange some itineraries and hotels. Ports of call on Mediterranean cruises may
sometimes be curtailed if weather conditions do not permit docking.
• Nile cruises will be operated by the cruise ships as indicated on the tour pages,
however, due to maintenance and other circumstances beyond our control,
alternative cruise boats of equal standard may be used.
Tour Cancellation: Insight reserves the right to cancel any booking not later
than thirty (30) days before the departure*. Insight will, wherever possible, offer
an alternative tour of similar standard. If there is a difference in cost, this will be for
your account. If an alternative tour is not accepted by the tour participant within
seven (7) days, Insight will refund all monies and Insight will be under no further
obligation or liability.
Please note that Insight Vacations is not liable for any cancellation penalties
incurred on anyother travel arrangements including air tickets purchased separately
from the 'Air & Land' inclusive package.
*The departure date constitutes the date indicated on Insight's confirmation.
Christmas Markets: Christmas Markets are organised and operated by the local
towns and villages and Insight cannot be held responsible if they are closed or
curtailed for any reason.
RESPONSIBILITY
All British Isles tours are operated by: Insight Operations (Bermuda) Ltd. All
Continental Europe tours are operated by: Insight Tours International (Bermuda)
Ltd.
Insight Tours International (Bermuda) Ltd and Insight Operations (Bermuda) Ltd,
referred to as the Operators, are agents for Insight Travel Group Limited who have
empowered the Operators on its behalf to undertake the following duties:
1. The Operators shall be responsible to the passenger for supplying the services
and accommodations described in this brochure, except where such services
cannot be supplied or the itinerary used is changed due to delays or other
causes of whatever kind of nature beyond the control of the Operators. In such
circumstances, the Operators will do their best to supply comparable services,
accommodation and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the
Operators.
3. In the absence of their own negligence, neither the Operators nor their agents
or co-operating organisations shall be responsible for any cancellations, delays,
diversions or substitution of equipment or any act or omission whatsoever by air
carriers, transportation companies, hotels or any other persons providing any of
the services and accommodations to passengers including any results thereof,
such as changes in services or accommodations necessitated by same. Nor shall
they be liable for any loss or damage to baggage or property, or for injury, illness
or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission, default or negligence of any person not
its direct employee or under their exclusive control, including any act, error,
omission, default or negligence of any country, government or governmental
authority, officer or employee. All baggage and personal effects are at all times
and in all circumstances at the risk of the tour participant. Baggage insurance
is recommended. The carriers, accommodation and other suppliers providing
services are independent contractors and are not agents, employees, servants or
joint venturers of the operators or their affiliates. All certificates and other travel
documents for services issued by the operators are subject to the terms and
conditions specified by the carriers and suppliers and to the laws of the countries
in which the services are supplied. Carriage by sea is subject to the Carrier's
Conditions of Carriage which are expressly incorporated into this contract, copies
of which are available upon request. The Operators are not responsible for any
criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither
the Operators nor their agents or co-operating organisations will be liable for any
injury, illness or death or for any damages or claims whatsoever arising from any
accident or incident, if the safety belt is not being worn, or the passenger is not
seated when the coach is moving, at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to be held responsible for any
act, omission or event during the time passengers are not on board planes,
transportation or conveyances. We rely on international convention which may
apply to the services provided by us, our suppliers or agents with respect to
any claim of any nature brought by you against us as a result of the provision
of those services. International conventions which apply may include: Warsaw
Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in
relation to air travel, or Montreal Convention; the Berne Convention for rail
travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for
carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded
as having all benefit of these conventions on limiting our liability in relation to
any claim for death, injury, loss, damage and delay to passengers and luggage.
Enrollment in and payment for a tour shall constitute agreement and acceptance
by the passenger of the terms and conditions set forth in this brochure which
cannot be varied except in writing by an officer of the Company.
6. Insight Vacations Inc., is only responsible for the services of reservations
and ticketing, it does not accept any responsibility or liability for any of the
acts, omissions, or defaults, whether negligent or otherwise, of its principal
Insight Travel Group Limited or any of the companies of the Insight group of
companies.
All matters arising in relation to the services provided by Insight Vacations Inc.,
but not in respect of other things, are subject to the Laws of the Commonwealth
of Massachusetts.
7. Every effort is made to ensure brochure accuracy at the time of going to press;
however Insight cannot be held responsible for printing or typographical errors,
or errors arising from unforeseen circumstances.
All bookings made with any provider of any transport, facilities, meals, other goods
or, of any services, are subject to terms and conditions imposed by them in relation
to matters not covered particularly and expressly by our agreement with any of the
above mentioned two Operators in the Insight group of companies..
DATA PROTECTION STATEMENT
In order to process your tour booking, Insight Vacations will need to use personal
information for you and other passengers included in your booking. This personal
information may include each passenger's name, address, phone number, email
address, passport number, credit/debit card number and sensitive information
such as health, medical, dietary, mobility, religious or other special requirements.
This personal information may be passed on to other suppliers of your travel
arrangements in addition to public authorities such as customs and immigration,
security and credit checking organisations, and otherwise as required by law.
Similarly, we may also need to provide personal information to contractors who
provide services to or for us e.g. sending mail, processing payments, providing
marketing assistance. This may involve sending personal information including
sensitive information to other countries that may not afford the same level of
protection of personal information.
We may also use the personal information you provide us to review and improve
the tours and services that we offer, and to contact you by post, email and/or
telephone about other tours and services offered by Insight Vacations and its
affiliated travel brands that you may be interested in. If you don't want to receive
this information, or if you want a copy of the personal information we hold about
you, write to us at 801 East Katella Avenue, Anaheim, CA 92805. Insight Vacations
may charge a fee for supplying you with this information as permitted by law.
THINGS TO KNOW BEFORE YOU GO
Tour Documents: Your tour documents, travel literature, wallet & comprehensive
pre-departure documentation will be sent to you prior to departure*. Please read
this information carefully as it contains essential information & helpful advice to
make your vacation as enjoyableas possible.
Passports & Visas: All passengers require a MACHINE-READABLE Passport & it is
the responsibility of each passenger to have appropriate entry visas and a Passport
valid for the entire duration of their trip and/or a period of time after completion
of their trip. Multiple-entry visas are needed for some countries. Please contact
applicable government authorities to get necessary travel information.
Travel Insurance: Insight recommends that all passengers purchase
comprehensive Travel Insurance. Certain European countries have a requirement
for foreign visitors to have medical insurance on entry. Insight cannot be held
responsible for denied entry should a passenger be unable to provide details to
the authorities of such insurance.
Walking Tours: A number of cities in Europe are developing as havens for
pedestrians and many of Insight Vacations feature special walking tours in
these locations. Comfortable walking shoes are therefore recommended for all
passengers.
Plan Your Budget: You are advised to do this well in advance & be sure to allocate
funds for special events while on tour, such as theatre, celebration meals, shopping
& side trips, & 'Optional Excursions'.
Optional Excursions: Unlike most Tour Operators, with Insight Vacations you will
enjoy many of Europe's famous highlights as included features on your tour - at
no extra cost. However, there is an exciting array of 'Additional Optional Excursions'
available to further enhance your enjoyment. These Excursions are optional, and
are offered at special preferential prices. They are only bookable once you start
your tour, as many of them are carefully programmed to coincide with the best
highlights available at the time of your visit. It may be a seafood lunch in Venice; a
concert in Vienna, or a cabaret in Paris. A detailed list and cost of these and many
more exciting options is included in your tour documentation. You can book and
pay for them through your Tour Director. Allow for them in your budget because
they will only come around once, and you won't want to miss out.
Complaints Procedure: Should you have a complaint in respect of your holiday,
you should inform your Insight Tour Director or Representative during the course
of your holiday. If the matter cannot be resolved after the representative's best
endeavours to do so during the holiday, your complaint should be made in writing
to Insight Vacations as soon as possible after the holiday.
Smoking Policy: There is a No Smoking policy whilst traveling. However, we
make plenty of convenience stops, allowing you ample opportunity to smoke if
you wish, use local restroom facilities, take a scenic snapshot or just relax and enjoy
a cup of coffee.
Passengers who purchase from within California:
Transactions entered into with Insight Vacations are covered by the California Travel Consumer Restitution Fund (TCRF) if the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to:
Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (213) 897-8846
Passengers purchasing from outside of California:
Transactions entered into with Insight Vacations are not covered by the California Travel Consumer Restitution Fund.
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