Frequently Asked Questions
Do you have a Frequent Traveller Program?
Yes, you can join our Club Bon Voyage at the end of your tour by filling out the feedback questionnaire. Membership is free and as a Club Bon Voyage member you'll have access to great promotional benefits and you are automatically entitled to a 5% discount on your next tour.You are also entitled to a 5% past passenger discount if you have travelled with one of our sister companies, AAT Kings, Trafalgar Tours, Contiki Holidays or Uniworld!
Do you have a non-smoking policy?
There is a no smoking policy motorcoach touring policy. However, we do make plenty of convenience stops giving you the opportunity to smoke, use local restroom facilities, take a scenic snapshot or just relax and enjoy of cup of coffee.
Do you have a share program for singles?
If you wish to share with another tour member you can advise Insight Vacations at the time of booking. Insight believes that traveling solo doesn't have to cost you more. We will try to match you with someone of the same sex in order to avoid having to pay the single supplement. If we are not able to provide a suitable roommate, we will provide a single room at no extra cost.
How do I get a passport?
United States citizens can visit the State Department's travel website, or call the U.S. National Passport Information Center: 1-877-4USA-PPT; TDD/TTY: 1-888-874-7793.
How do I make my reservations?
We strongly recommend that you visit your professional travel agent to make your reservation. Your travel agent can assist you in many ways, including scheduling your air arrangements and selecting the tour best suited to your travel desires. If you are not currently working with a travel agent, you can call our professional Insight Reservations team who will be able to assist you in finding an agent and be able to answer any questions you may have. 1-888-680-1241.
How many people will be on tour with me?
With only 40 guests on our premium tours instead of the standard 53, Insight clients enjoy a more personalised service. In a smaller group, you'll be closer to your local guide for a more in-depth experience, you'll spend less time waiting to get into sights and it will be faster checking into hotels with your luggage arriving quicker to your room. Insight groups are smaller, more intimate and more friendly.
I want to see all the main sights, but will I have time to explore on my own?
At Insight, planning the perfect tour is our speciality. Not only do we include the 'must see' sights, we carefully balance our itineraries to give you plenty of free time to relax and immerse yourself in the location.
Questions about the New Travel Document Requirements?
The Western Hemisphere Travel Initiative will require all travelers, including U.S. citizens, to and from the Americas, the Caribbean, and Bermuda to have a passport or other accepted document that establishes the bearer's identity and nationality to enter or re-enter the United States. This is a change from prior travel requirements. The goal is to strengthen border security and facilitate entry into the United States for U.S. citizens and legitimate foreign visitors.
What are Insight Tour Directors like?
Time and time again, our guests tell us that it was their Tour Director who really made their trip. Our Tour Directors are amongst the finest in the business and will help steer you through the labyrinth of Europe 's cultures, languages and diversities and bring its magic to life before your eyes. Meet our Tour Director of the month.
What does the tour cost include?
The prices listed in our brochure and website cover all hotel accommodations, all applicable sightseeing and admissions as per the itinerary, motorcoach, cruise or rail transportation, services of a professional Insight Tour Director, all meals as shown in the itinerary and luggage handling. All tips have been included for services on tour by dining-room staff, chambermaids and porters at hotels, airports, docks and train stations.
What is an 'Optional Activity'?
These are activities that we do not automatically include but are offered at the start of your tour designed to enhance your travel experience. Your Tour Director will have a list of available options and the appropriate costs. They are carefully programmed to coincide with the best highlights available at the time of your visit. It could be a seafood lunch in Venice, a concert in Vienna or a Grand Canyon Helicopter ride. A detailed list and costs can be found in your tour documentation or on our website.
What is Fast Track/How do I register with Fast Track?
Insight's FastTrack registration is our online check-in facility that provides us with advance security information which may be required by hotels and border crossings as well as giving us important insights into your interests and preferences. The information will allow your Tour Director to better prepare for your individual needs in order for us to make your holiday experience even more enjoyable. FastTrack is available to our clients after they have paid their deposit and have been issued a booking reference number. It's quick and easy and takes only 10 minutes to complete.
What is the difference between "visit", "view" and "see" in the itineraries?
Here is a glossary of some common terms used in our itineraries:
Visit - Your coach will stop and you'll get to visit a specific site.
View - A brief stop and an opportunity to take photos.
See - Your Insight coach will drive by the site so that you can see it.
Sightseeing tour - A local city guide will accompany you on a tour of a city or site.
Orientation tour - Places of interest are pointed out, allowing you to go and explore them on your own.
'Why not see' or 'perhaps enjoy' - These phrases refer to optional excursions not included in the tour package, but are available for an additional fee.
Time to explore and discover - Free time on your own.
A day to relax - No planned activities; time for optional excursions or other independent activities.
When will I receive my documents?
Documents will normally be mailed 21 days prior to departure provided full payment has been received.
Where will my hotel be located and what will it be like?
Insight hotels are consistently first class standard and higher or in a style appropriate to the destination. They have been selected because they are good private or small collection hotels or from well-known chains such as Marriott, Renaissance and Hilton. Insight also chooses hotels based on their location. We know you'll prefer to stay centrally, convenient to the main historic, shopping or entertainment districts; or scenically in areas of natural beauty.
Who else travels with Insight Vacations?
Insight Vacations plays host to over 100,000 guests every year and has offices in the USA, Canada, Australia, New Zealand, South Africa, Singapore and the UK . The company has also appointed specialist agents in Argentina, Brazil, Mauritius, India, Ireland, Malaysia, Hong Kong, Thailand, Philippines, Indonesia, Korea, Taiwan and China. It is therefore quite typical to find many different nationalities on any one tour and discover people from halfway across the world who you only met yesterday will fast become friends.
Why should I choose a premium Insight Vacations tour?
Insight is completely unique. Simply, we are the only tour operator to give you more legroom on every tour at no extra cost: you'll consistently stay in quality hotels in desirable locations; you'll enjoy more included sightseeing; and because you'll travel in smaller groups, you'll receive better personal service from your experienced Tour Director and Tour Driver.
Will I need a visa?
You are responsible for obtaining all necessary visas prior to the departure of your tour. Depending on your nationality, you may need visas to enter certain countries included on your tour. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult your travel agent, and local Consulate or Embassy of the country you are visiting, well in advance to determine which visas you require and how to obtain them. Insight Vacations is pleased to offer its customers the expertise and experience of ZVS, the fast and easy way to obtain a visa, passport and other documents for travel anywhere in the world.
Will the coach be modern and comfortable?
Yet another exclusive feature of an Insight premium tour is the incredible space and comfort you'll enjoy when travelling. Our luxury coaches have been specially reconfigured with fewer seats, you'll relax in style whilst enjoying up to twice as much legroom then on a standard touring coach - on EVERY departure with NO EXTRA SURCHARGE to pay.