Great Savings and Discounts
FRIENDS & FAMILY
DISCOUNTS
FOR 5~8
PASSENGERS SAVE
5%
Why not share your Insight holiday experience with
your friends and family – and save money.
If 5-8 passengers book together we offer a discount
of 5%. Further savings are available for 9 or more
passengers – call for details!
To qualify, the names of all passengers travelling together
must be advised to Insight at the time of booking.
This discount cannot be combined with our "Frequent
Traveller," "Young Traveller," or "Triple / Quad Room
Discounts." Does not apply to additional accommodation,
airfares, taxes & fees, flight supplements, airport transfers,
any cruise portion of a tour, or the Mexico tour. Space is
limited to one group per motorcoach, so BOOK EARLY!
EXTRA TOUR
DISCOUNTS
SAVE UP TO 5% ON YOUR
2ND TOUR
Book two Insight holidays, each 8 days or longer, and
you will receive a reduction of up to 5% off the lower
priced of the two tours. Take three tours and save on
two! Ask your Travel Agent for suggestions!
All tours must be booked at the same time. This discount is
per person. Does not apply to additional accommodation,
airfares, taxes & fees, flight supplements, airport transfers,
any cruise portion of a tour, or the Mexico tour.
SINGLE TRAVELLER
SAVING
SAVE WITH INSIGHT'S ROOM
MATE MATCHING
If you are travelling alone on an Insight motorcoach
holiday, we'll match you with someone of the same
gender, so you don't have to pay the single room
supplement. If we fail to match you, we'll provide a
single room at no extra cost!
Does not apply to additional accommodation, any Tour &
Cruise combinations, or the Mexico tour. Please note there
is a strict non-smoking policy in all shared rooms.
TRIPLE & QUAD
ROOM DISCOUNTS
3 OR 4 SHARE
When three or four people travel
together and share one room,
each person enjoys a discount off the tour price. See
the Triple or Quad room discount on the itinerary of
your choice and SAVE.
These discounts apply only to tours featuring Triple and
Quad room discounts in the price panel. Triple or Quad
occupancy is based on three or four people sharing existing
bedding arrangements, usually two beds, and does not
include the cost of any additional bed or rollaway. Quad
occupancy is strictly reserved for families travelling with
young children and is not available for four adults sharing.
These discounts cannot be combined with our "Friend &
Family Discounts". Triple and Quad occupancy on cruises
is strictly limited and on application only. Quad occupancy
is not available on tours to Mexico and tours featuring the
Rocky Mountaineer and VIA Rail's The Canadian trains.
FREQUENT TRAVELLER
SAVING
SAVE
5%OFF YOUR
NEXT TOUR
In recognition of our loyal customers, Insight now
extends to all repeat guests automatic membership
in our Club Bon Voyage, as well as a 5% discount off
the Land-only portion of their next Insight holiday.
Travel needs to be within the next two consecutive
years. Act now and take full advantage of this great
offer.
Insight's Club Bon Voyage and 5% Discount are not
available retroactively. Only one discount is available per
person, per tour, per year and only one discount can be
redeemed against each future tour booking. This discount
cannot be combined with our "Friend & Family Discount"
and "Extra Tour Discount." Does not apply to additional
accommodation, airfares, taxes & fees, flight supplements,
airport transfers, any cruise portion of a tour, or the Mexico
tour.
EARLY PAYMENT
DISCOUNT
ON EARLY
BOOKINGS SAVE UP TO 10%
Insight's most popular tours fill very quickly. Don't
be disappointed, book early! You'll be assured of the
tours you want, and the earlier you pay, the more you
SAVE! Here's how...
Pay in full 12 months prior to your tour departure
date and SAVE UP TO 10%
Pay in full 10 months prior to your tour departure
date and SAVE UP TO 7.5%
Pay in full 6 months prior to your tour departure date
and SAVE UP TO 5%
Tours must be paid in full for this discount to apply. This
discount only applies to tours that feature the "Early
Payment Discount" in the price panel. Early Payment
discount applies to the Land-only portion of the tour and
does not apply to additional accommodation, airfares,
taxes & fees, flight supplements, airport transfers, any
cruise portion of a tour, or the Mexico tour. Check your tour
price panel now to see how much you can SAVE!
AIRPORT TRANSFERS
On all tours, complimentary round-
trip airport transfers are included on the arrival
and departure day of your tour. Should you arrive
or depart at other times, Insight is pleased to
offer inexpensive transfers via scheduled shuttle
service, taxi, or mini van. Prices below are for one-
way transfers between the designated airport and
tour hotel. These transfers are only available when
purchasing the pre & post-tour accommodation
featured in the price panel. *Arrival transfer in
Mexico City is by private car and includes a Meet &
Greet service by your chauffer inside the airport's
arrival hall.
| Airport |
Price R |
| Boston (Logan) |
R209 |
| Denver |
R198 |
| Las Vegas ( McCarran) |
R143 |
| Los Angeles (LAX) |
R143 |
| Montreal |
R209 |
New York (JFK) |
R187 |
| Phoenix |
R154 |
| Salt Lake City |
R176 |
| San Francisco Intl. |
R143 |
| Toronto (Pearson) |
R264 |
| Vancouver |
R253 |
| Mexico City Arr* |
R506 |
| Mexico City Dep |
R506 |
YOUNG TRAVELLER
SAVINGS
5~17 YEAR~OLDS
SAVE UP TO 10%
Insight offers you the opportunity of sharing your
happy holiday memories with your children or
grandchildren. Young Travellers must be under 18
years of age on the tour departure date (under 13
years of age for Mexico and tours featuring the Rocky
Mountaineer and VIA Rail's The Canadian trains), and
MUST be accompanied by an adult (limit of two
Young Traveller Discounts per room). Regrettably,
children under 5 years of age are NOT accepted on
any escorted holiday.
This discount only applies to tours that feature the "Young
Traveller Discount" in the price panel on the itinerary pages.
This discount applies to the Land-only portion of your tour
and does not apply to additional accommodation, airfares,
taxes & fees, flight supplements, airport transfers or any
cruise portion of a tour.
Check your chosen holiday now to see how much you can
SAVE.
NOTE: Featured front-cover saving comprises a 10% Early Payment Discount and 5% Frequent Traveller Saving on our 'West-East Trans Canada Odyssey' tour with 'Calgary Stampede' option
Insight Offers You Peace of Mind
GOLD SEAL PROTECTION PLAN
COVERAGE FOR CANCELLATION & RETURN FLIGHT SECURITY FOR ONLY R590P.P.
Most tour operators are interested in their clients only after they reach their destination. However, by purchasing our Gold Seal Protection you get a great deal even before you leave home!
CANCELLATION SECURITY: By purchasing Gold Seal Protection, the full amount of your deposit and/ or payment to Insight will be refunded should you cancel your tour for any reason prior to departure from South Africa. This cancellation option covers the land arrangements made by Insight only and excludes airline deals and tours with cruises.
RETURN FLIGHT SECURITY: Should you, your travelling companion, or a member of your direct family in South Africa fall sick* while you are on your Insight Tour, we will take care of the additional cost of tickets for your earlier or later return home in the same class of air travel on the first available flight, provided you hold round-trip tickets on Insight's recommended airline(s) from South Africa and have booked them through Insight.
In addition, Insight will refund both you and your travelling companion R90 per day for the unused portion of the tour^. Now how's that for peace of mind!
Gold Seal Protection must be paid at time of deposit and is not refundable for any reason. *Medical certificates are required. ^Please note that in some cases hotels require a one night cancellation fee.
NO CURRENCY SURCHARGES
Currencies continually fluctuate, but with Insight, once you have paid your deposit in FULL, your LAND price is
guaranteed and any subsequent LAND cost increases are at OUR -expense.
NB. This guarantee excludes government taxes, any imposed fuel surcharges, any airlines surcharges that are part of
the LAND packages, cruise company surcharges, and international airline fuel surcharges or fare increases (affecting all
international airlines). Surcharges within these exceptions are outside our control and may be applied, regardless of payment
status, fully paid or not, at any time during the booking process (or may occasionally be required to be paid while on tour).
Please note that optional excursions featured below are based on the 2009 tour season and are listed for guidance and budget purposes only and are subject to change without notice.
Optional Excursions:
With Insight Vacations and our ground partners, you will enjoy many of North America’s famous highlights as included features of your tour. However, we also offer an exciting choice of additional excursions which are made available to help you turn an already outstanding experience into the trip of a lifetime! These excursions are entirely optional. They can all be booked through your Tour Director at the beginning of your tour. The following is a general list for guidance and budgeting purposes only, actual optional excursions and prices will be advised by your Tour Director at the beginning of your tour. These may vary due to seasonal conditions. All prices are quoted in Canadian Dollars; they are correct at the time of printing and all prices are subject to change without notice. Payment options include: MasterCard, Visa, American Express, Cash and Traveler’s Cheques. Your Tour Director will confirm receipt of payment for the excursions you have booked. Child Prices: apply to children 11 years of age and under.
Niagara Falls
NIAGARA FALLS HELICOPTER FLIGHTSEEING (Code: NIA-3)
Adult: $115.00 CAD / Child: $70.00 CAD
(Min: 2 Passengers)
Enjoy an exhilarating and scenic helicopter flight and experience the views of the awe-inspiring Niagara Region as you gently lift off over the Whirlpool Rapids and Rainbow Bridge. See the green grass and floral beauty of Queen Victoria Park stretch below you as the helicopter passes by the American Falls and Skylon Tower. Follow the curve of the Canadian Horseshoe Falls and see rainbows appear and disappear all over. This is a ride you do not want to miss! Duration: 12 minutes.
Quebec City
QUEBEC NIGHT TOUR & PANORAMIC DINNER (Code: YQB-1)
Adult: $72.00 CAD / Child: $41.00 CAD
(Min: 15 Passengers)
We start our evening at our panoramic restaurant, where we dine in elegance on la cuisine Francoise high above the glittering lights of Old Quebec. After dinner we go exploring North America’s only walled city by night. We’ll see beautifully lit historic buildings including the National Assembly and the lovely old Hotel Frontenac.
LA CREMAILLERE DINNER (Code: YQB-2)
Adult: $50.00 CAD / Child: $50.00 CAD
(Min: 15 passengers)
Join us this evening at restaurant La Crémaillère located in the heart of Old Quebec City. You will be charmed by the intimate and inviting environment of this gem. Enjoy a delicious 3-course dinner and unique gastronomic experience blending French and Italian traditions. Award winner for more than 35 years, La Crémaillère has welcomed guests from around the world providing the highest standard of fine cuisine, exquisite presentation and remarkable service.
Montreal
AN EVENING IN OLD MONTREAL WITH DINNER (Code: YUL-1)
Adult: $50.00 CAD / Child: $30.00 CAD
(Min: 15 Passengers)
Located in the heart of Old Montreal, Restaurant du Vieux Port welcomes you in a historic building dating back to 1880. All the charm of the old stone walls has been preserved in the magnificent dining rooms, creating a simply breathtaking atmosphere. Enjoy a three-course dinner featuring the finest local ingredients of the region. Later take a brief guided stroll through the cobblestone streets of Old Montreal. Please note that accessing the dining room reserved for our group requires walking up a flight of 8 stairs.
MONTREAL RIVERBOAT CRUISE (Code: YUL-2)
Adult: $26.00 CAD / Child: $15.00 CAD
Cruise down the St Lawrence River on a Parisian “Bateau-Mouche” (riverboat) and enjoy an amazing incursion into Montreal's history, and a very special way to enjoy the sites of this modern, festive and creative city. Enjoy your guide’s commentary and anecdotes about a city which is like a small European oasis in the heart of America as you cruise past Le Vieux Port de Montreal, Pont Jacques Cartier, the Ile Sainte Helene and Ile Notre-Dame.
Booking Conditions & Other Important Information
What's Included In the tour PrIce
Inter-city travel: By private motorcoach, trains and ferries (see
itineraries).
Touring: By deluxe air-conditioned motorcoaches with reclining seats
and on-board facilities for maximum comfort.
Hotel accommodation: Prices are per person and based on two
persons sharing a two-bedded room with private bath and/or shower.
Triple occupancy is based on three people sharing one room with two
beds; rollaway beds are not included in triple prices. Triple occupancy
may not be comfortable for three adults sharing. Quad occupancy is
based on four people sharing one room with two beds; rollaway beds
are not included in quad prices. Quad occupancy is strictly reserved
for families travelling with young children and is not available to four
adults sharing. Hotels listed in the itineraries are intended to be used on
all departures; however, from time to time other hotels may have to be
used for various reasons. Alternate hotels will be of a standard similar to
those featured in the brochure. Every effort has been made to reserve
two-bedded rooms; however, on some occasions rooms with one bed
may be the only choice available. These rooms will be first allocated
to couples; other rooms may feature a single bed and rollaway bed
or sleeper sofa. Passengers who are members of Hotel Frequent
Traveller programs are not entitled to earn points with any of the hotels
featured on an Insight tour. Special room requests such as smoking/
non-smoking, adjacent, connecting or lower-floor rooms must be
requested at time of booking. These special room requests cannot be
guaranteed and are based on availability at the time of check-in. Many
hotels in North America are now 100% smoke-free. This smoke-free
policy includes all guest rooms, restaurants, lounges, meeting rooms,
public spaces, and employee work areas. Smoking in a non-smoking
room will result in a fine of up to $350 USD per room.
Tour director: Escorted tours are conducted in English only by a
professional Tour Director.
Meals: Full or Continental style breakfasts are served daily. Dinners
and some lunches are included as detailed in the itineraries.
Any special meal requirements will be made on a request basis only.
Insight cannot guarantee special meal requests nor will it assume any
responsibility or liability if clients' special meal requests are not fulfilled.
Airport transfers: Included on a complimentary basis on the first
and last day of your scheduled tour itinerary and therefore are not valid
if you book pre or post tour accommodation. Transfers are provided
in exchange for a voucher and are non-transferable. No refund will be
given for unused transfers.
Sightseeing: Excursions and entrance fees to places of interest visited
as detailed on each itinerary with an English-speaking guide where
necessary.
Tips/Gratuities: All tips/gratuities are included for services on tour
provided by dining room waiters, chambermaids porters at hotels.
All tips/gratuities to train personnel are included onboard the Rocky
Mountaineer and VIA Rail's The Canadian trains. Cruise & Tour
combinations do not include tips/gratuities on-board cruise ships, these
are the sole responsibility of the passenger.
Baggage & Porterage: Baggage handling for one suitcase is
included in the tour price at arrival and departure from each tour
hotel. Due to limited coach capacity this single bag should have a
weight not exceeding 30kg (66lbs) and dimensions not exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in). Charges of US$5/
CA$6.00 per travelling day will be levied in the event these limits
are exceeded and our promise to transport you or your baggage as
indicated may be invalidated. Airlines may restrict checked luggage
allowance by weight - e.g. a max. of 50 lbs/23 kgs per person. Carry-
on/hand luggage is restricted to one piece per person, not exceeding
12x11x6 in or 30x28x14 cm in order to fit under your coach seat or
in the small overhead compartment. Carry-on/hand luggage handling
is the responsibility of each tour member and must be taken on and
off the motorcoach yourself each day of the tour. Please note that
carry-ons with telescopic handles and wheels will not fit in the
overhead compartments and therefore cannot be accepted as
carry-on luggage for safety reasons.
What's not Included In the tour PrIce
Airfares, air-related taxes and fees, passport and visa fees, insurances
of all kinds, laundry, phone calls, beverages, meals not detailed in the
itinerary, discretionary tips/gratuities to Tour Directors, motorcoach
drivers and local city guides, tips/gratuities onboard cruise ships (aka
Hotel Service Charge), items of a personal nature, excess baggage,
optional excursions, etc. The tour price also does not cover costs and
expenses such as the return to your home, if you leave the tour at your
own volition, or due to illness, or as a consequence of official action by
the government of any country visited.
CruIse Fees & taXes
Your "Total Twin Share" Land Tour & Cruise price includes an amount
covering Cruise Fees & Taxes. cruise Fees or "Non-Discountable Amount"
as referred to by the cruise line, is a mandatory fee levied by the cruise
line. That portion of the price is not subject to reduction in the event of a
discount promotion or commissionable to travel agents. cruise taxes, as
used by the cruise line, refers to certain taxes, fees and charges imposed
by U.S. and/or foreign governmental or quasi-governmental authorities,
relating to any aspect of your cruise, including, but not restricted to, U.S.
Customs fees, head taxes, inspection fees, immigration and naturalization
fees, harbour maintenance fees and Internal Revenue Service fees.
Government Fees and Taxes are subject to change without notice and will
apply irrespective of your booking's payment status. Similarly, the cruise
line reserves the right to impose or pass through fuel surcharges, security
surcharges or similar incidental surcharges. No right of cancellation exists
under either of these circumstances. These additional Cruise Fees & Taxes
are listed in the date & price panel of each applicable tour itinerary.
Payments and Reservations
| |
Deposit within 7 days: |
Final
Payment prior to departure |
| Tour Only |
R1000 |
45 Days |
| Tour & Rail |
R1000 |
50 Days |
| Tour & Cruise |
R1500 |
80 days |
1. Your land reservation will be confirmed on receipt of a non- refundable/non-transferrable deposit of R1000 or R1500 per person, per tour, which must be within 7 days of booking (except on some departures where space is limited and your deposit may be required sooner. You will be advised at time of booking.) Your reservation will automatically be cancelled if the deposit is not received within the specified period.
2. Full and final payment is due no later than 80 days (Tour & Cruise), 50 days (Tour & Rail), or 45 days (Tour Only), prior to departure* from South Africa.
3. Payment in full is required at time of booking for reservations made less than 80 days (Tour & Cruise), 50 days (Tour & Rail), or 45 days (Tour Only).
4. Insight reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified periods.
5. Your agent shall, on the receipt of any monies, hold such monies for each and every person named in the booking until the booking is confirmed at which times those monies shall be remitted promptly
by your agent to us. All such monies received by us will be deposited as required by law. We will be entitled to keep for each account any interest earned on such monies. It is a condition of our confirmation of your booking and acceptance of your deposit in respect of your tour, that all monies paid by you to us through your agent, whether by way of deposit or otherwise in respect of your tour, may be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the tour programme and the payment of a deposit or otherwise for your tour, shall be deemed to be a direction to disburse such monies as aforesaid.
Booking Changes
A fee of R200 per person per tour will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. A change of tour date or tour itinerary within 80 days (Tour & Cruise) 50 days (Tour & Rail) or 45 days (Tour Only) prior to tour departure* will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure of equivalent or greater value in which case a R200 per person per tour amendment fee will be charged.
CancellatIons
1. If you cancel more than 80 days prior to a Tour & Cruise departure, or more than 50 days prior to a Tour & Rail departure, or more than 45 days prior to a Tour Only departure, a cancellation fee equal to your deposit paid will be charged, and this amount cannot be credited to any other booking.
2. Notice of cancellation must be made in writing either directly to us or through your Travel Agent.
3. The following scale of charges will apply, per person, when cancellation is notified.
| No
of days prior to tour departure |
TOUR ONLY cancellation fee as a % of total price |
| Over 45 days |
R1000 p.p. per tour |
| 45 - 22 days |
27.5% |
| 21 - 08 days |
33% |
| 07 - 01 days |
55% |
| Day of departure |
100% |
| No of days prior to tour departure |
TOUR + RAIL & MEXICO cancellation fee as a % of total price |
| Over 50 days |
R1000 p.p. per tour |
| 50 - 35 days |
38.5% |
| 34 - 20 days |
55% |
| 19 - 08 days |
82.5% |
| 07 days or less |
100% |
| † Applies to tours featuring the rocky Mountaineer and VIA Rail's the Canadian trains. |
| No of days prior to tour departure |
TOUR + CRUISE cancellation fee as a % of total price |
| Over 80 days |
R1500 p.p. per tour |
| 80 - 46 days |
38.5% |
| 45 - 16 days |
55% |
| 15 - 08 days |
82.5% |
| 07 days or less |
100% |
• Hotel accommodations (pre/post) which are cancelled within 14
days of the booked dates will incur a 100% cancellation charge. For
cancellations outside of 14 days, the above Tour Only cancellation fees
apply.
• These cancellation fees are in addition to any cancellation fees that
may be levied by your Agent.
Refunds & PenaltIes
Illness or absenteeism: In the event that you have to withdraw from
a tour after it has begun for reasons such as illness, be sure to obtain
a medical certificate to support any insurance claim you may make.
We regret that we are not able to make refunds for absences from a
tour, including but not limited to missed nights and sightseeing. If a
promotional airfare is broken or extended for any reason, an additional
fare may be payable.
General Information & Conditions
Brochure validity: Coach Tours are valid from 01 April 2010 to 31
March 2011 (unless shown otherwise) and supercedes any other
brochure on the market.
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes,
levies and exchange rates as at 20th June 2009. Should these costs
change a surcharge may be made on the price of your holiday. If the
total tour price increases by more than 10% passengers will have the
right to cancel within 7 days of notification of the surcharge without
penalty. No surcharges in respect of cost or currency fluctuations will
be made once payment for the deposit of your land tour is received.
This guarantee excludes fuel surcharges and does not apply to any
taxes, charges or levies imposed by any government or its agencies.
In exchange for these guarantees no refund will be made if costs are
reduced. All prices are in South African Rand (R) unless otherwise
specified.
Tour Membership:
1. Children under 5 years of age are ineligible. Children under 18 years
of age must be accompanied by an adult.
2. Passengers with disabilities are welcome on Insight's tours provided
they are accompanied by a person capable of providing all assistance
required, and do not require special assistance from Insight personnel.
Insight reserves the right to refuse to carry anyone it feels cannot cope
with the requirements of coach tour travel or who may require services
and facilities that Insight cannot guarantee will be available. Passengers
agree that they will not hold the Insight group of companies liable for
any decision by a third party service provider when this third party
service provider refuses to carry them or to provide any facilities or
accommodation to them or to provide any services to them.
3. Insight reserves the right to withdraw tour membership from anyone
whose behaviour is deemed likely to affect the smooth operation of the
tour, or adversely affect the enjoyment or safety of other passengers,
and Insight shall be under no liability to any such person for refund,
compensation, repatriation or any other matters arising.
Itinerary variations: Insight constantly strives to improve tour
itineraries and features. If such improvements can be made, or
unforeseen circumstances beyond our control make changes necessary,
we reserve the right to vary itineraries and to substitute hotels. At certain
peak periods duplicate departures may operate, and sometimes in
reverse order; hotels may also vary from those stated on the itinerary
pages. On tours that include cruises, the ship may be changed due to
operational reasons. Departures in early and late season are potentially
operated in cool weather conditions. As a result, slight itinerary variations
may occur, and certain activities may not be available due to seasonality
or weather conditions. Availability of certain activities, such as Highlight
Dinners, Premium Highlights or Personal Insights may also be limited
due to itinerary variations. If your tour enjoyment may be diminished
by such limitations, please check with your Travel Agent before making
your reservation.
• Note that hotel information is provided as a guide; information on
facilities has been provided by the hotels concerned. While every
effort has been made to ensure accuracy, facilities may change without
notice.
Tour cancellation: Insight reserves the right to cancel or reschedule
any tour departure in accordance with operating requirements or
circumstances beyond our control. Should this occur, we will offer you
an alternative arrangement. If there is a difference in cost this will be on
your account. If you do not accept this alternative arrangement within 7
days, we may treat this contract as at an end. We will refund all monies
and will then be under no further liability. Insight is not responsible for
any costs for other travel arrangements affected due to our cancellations
or rescheduling of any tour departure.
Responsibility
Destination America Inc, referred to as the Operator, is the agent for
Insight Travel Group Ltd, who have empowered the Operator on its
behalf to undertake the following duties:
1. The Operator shall be responsible to the passenger for supplying the
services and accommodations described in this brochure, except where
such services cannot be supplied or the itinerary used is changed due
to delays or other causes of whatever kind of nature beyond the control
of the Operator. In such circumstances, the Operator will do its best to
supply comparable services, accommodation and itineraries and there
shall be no refund in this connection.
2. This brochure represents the entire agreement between the
passenger and the Operator.
3. In the absence of their own negligence, neither the Operator nor
their agents or co-operating organisations shall be responsible for any
cancellations, or for acts of any other service providers concerned,
diversions or substitution of equipment or any act, variations,
postponements, omission or default whatsoever by air carriers,
land carriers, hoteliers or hotels, transportation companies, or any
other persons providing any of the services and accommodations to
passengers including any results thereof, such as changes in services,
accommodations or facilities necessitated by same. Nor shall they
be liable for any loss or damage to baggage or property, or for any
damages or claims whatsoever arising from loss, negligence or delay
from the act, error, omission default, or negligence of any person not
their direct employee or under their exclusive control, including any act,
error, omission default, or negligence of any country, government or
governmental authority, officer or employee. All baggage and personal
effects are at all times, and in all circumstances, at the risk of the
passenger. Baggage insurance is recommended. The carriers, hotels
and other suppliers who provide services on tour are independent
contractors; they are not agents, employees or servants of the
Operator, or its associated companies. The Operator is not responsible
for any criminal conduct by third parties.
4. Transportation companies, airlines etc. are not to be held responsible
for any act, omission or event during the time passengers are not on
board planes, transportation or conveyances. The passenger contracts
in use by the airlines or transportation companies when used shall
constitute the sole contract between the airline, transportation
company and passenger or purchaser of this tour and the Operator
assume no responsibility in this connection. enrolment in and payment
for a tour shall constitute agreement and acceptance by the passenger
of the terms and conditions set forth in this brochure which cannot be
varied except in writing by an officer of the Company.
5. Insight Vacations (S.A.) (PTY) LTD. is only responsible for the services
of reservations and ticketing. It does not accept any responsibility or
liability for any of the acts, omissions, or defaults, whether negligent
or otherwise, of its principal Insight Travel Group Ltd, or any of the
companies of the Insight group of companies.
All matters arising in relation to the services provided by Insight
Vacations (S.A.) (PTY) LTD., but not in respect of other things, are
subject to the laws of South Africa.
6. Every effort is made to ensure brochure accuracy at the time of going
to press; however Insight cannot be held responsible for printing or
typographical errors, or errors arising from unforeseen circumstances.
7. All bookings made with any provider of any transport, facilities, meals,
other goods or of any services are subject to terms and conditions
imposed by them in relation to matters not covered particularly and
expressly by our agreement with the above-mentioned Operator in the
Insight group of companies.
If you decide that you do not want to visit a country or part of
a country you intended to visit because of any law, condition or
requirement of any government or governmental authority, official,
servant or agent, you are responsible for any costs, expenses, charges,
fees, losses or damage incurred, as a consequence and any cancellation
or amendment fees.
None of the companies in the Insight group of companies, or
any of their servants or agents, accept any responsibility or liability for
your acts, omissions, defaults, conduct, state of health, condition or
circumstances.
Things to Know Before You Go
Tour documents: Your tour documents, travel literature, wallet and
documentation will be sent to you approximately 21 days prior to
departure from South Africa (provided full payment has been received).
Please read this information carefully as it contains essential information
and helpful advice to make your vacation as enjoyable as possible.
Passports & visas: For international travel, it is the responsibility of
each passenger to have a MACHINE-READABLE Passport valid for the
entire duration of their trip, including appropriate visas. Please contact
the applicable government agencies for more information.
Seat rotation: Seats on coaches cannot be booked - seats are
rotated daily.
Smoking: Insight operates non-smoking tours in North America.
Additionally many hotels in North America are now 100% smoke-free.
This smoke-free policy includes all guest rooms, restaurants, lounges,
meeting rooms, public spaces, and employee work areas. Smoking in
a non-smoking room will result in a fine of up to $350 USD per room.
Rocky Mountaineer and VIA Rail trains also operate a non-smoking
policy that extends to all cars, vestibules, washrooms, lounges and
outdoor spaces.
Cruise arrangements:
• Shore excursions: To make your holiday even more memorable,
cruise lines offer an extensive program of optional shore excursions.
Confirmed passengers may confirm shore excursion requests online
with the cruise company in advance of sailing.
• Hotel service charge: A Hotel Service Charge of US$11 per
passenger will be automatically added to each passenger's shipboard
account on a daily basis. If the service exceeds or fails to meet your
expectations, you are free to adjust this amount at the end of the cruise.
Please check with the Purser's office on board for more information.
• Staterooms: "Ocean-view Stateroom" is a cabin which features either
a porthole or a window as opposed to an "Inside Stateroom." Cabin
assignment is controlled by the cruise lines.
• Ships' registry:
Holland America Line: ms Zuiderdam and ms Maasdam: The
Netherlands
• Cruise line Immigration Questionnaire: These mandatory
forms are available online with your cruise company. It is strongly
recommended that you complete these forms online no less than 30
days prior to your departure.
Insurance: Insurance is not included. Medical costs within the USA
and Canada are very high. It is essential that you purchase adequate
insurance cover before departure.
Exciting Optional Excursions
With Insight, you will enjoy many famous highlights as included
features on your tour, at no extra cost. There is also an exciting array of
additional Optional Excursions which are available to further enhance
your enjoyment.
These excursions are optional and are offered to you at preferential
prices. A detailed list and cost is included in your tour documents.
Your Tour Director will advise you of any updates regarding availability
and prices during your orientation briefing. You can only book and
pay for Optional Excursions through your Tour Director by cash, Visa,
Mastercard, American Express or Travellers Cheques.
Please note that optional excursions may vary due to seasonal
conditions, minimum passenger participation and prices are subject to
change without notice.
Data Protection Statement
In order to process your tour booking, Insight Vacations will need to use
personal information for you and other passengers included in your
booking. This personal information may include each passenger's
name, address, phone number, email address, passport number,
credit/debit card number and sensitive information such as health,
medical, dietary, mobility, religious or other special requirements.
This personal information may be passed on to other suppliers of
your travel arrangements in addition to public authorities such as
customs and immigration, security and credit checking organisations,
and otherwise as required by law. Similarly, we may also need to
provide personal information to contractors who provide services to
or for us e.g. sending mail, processing payments, providing marketing
assistance. This may involve sending personal information including
sensitive information to other countries that may not afford the same
level of protection of personal information.
We may also use the personal information you provide us to review
and improve the tours and services that we offer, and to contact you
(by post, email and/or telephone) about other tours and services
offered by Insight Vacations and its affiliated travel brands (including
Trafalgar Tours and Contiki Holidays) that you may be interested in. If
you don't want to receive this information, or if you want a copy of the
personal information we hold about you, write to us at PO Box 413786,
Craighall, 2024, South Africa. Insight Vacations may charge a fee for
supplying you with this information as permitted by law.
Complaints Procedure
Should you have a complaint in respect to your travel arrangements,
you should inform your Insight Tour Director or Representative during
the course of your holiday. If the matter cannot be resolved after the
representative's best endeavours to do so during the holiday, your
complaint should be made in writing to Insight Vacations as soon as
possible after the holiday.
Additional CondItions For Pre
or Post tour Accommodation
All prices are per person, per night on a single, double or triple basis,
based on two-bedded rooms, including all applicable taxes (additional
bed or rollaway for triple occupancy, luggage handling and breakfast
are not included ; please call for quad occupancy prices). Extra hotel
night(s) are subject to availability and offered only in conjunction
with the tour you are booking. Black out dates apply. Space is limited
and available for up to two nights before and up to two nights after
each tour only. We are unable to provide complimentary transfers
for passengers booking extra night accommodation, however, airport
transfers are available for purchase; these must be booked at the time
you book your pre/post tour accommodation.
*Please note: The departure date constitutes the date indicated on
Insight's confirmation.
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