Great Savings and Discounts
FRIENDS & FAMILY
DISCOUNTS
SAVE
5% FOR 5-8
PASSENGERS
Why not share your Insight tour experience with
your friends and family - and save money! If 5-8
passengers book together we offer a discount of
5%. Further savings are available for 9 or more
passengers!
This discount cannot be combined with Frequent Traveller,
Young Traveller or Triple Room Discounts. To qualify, the
names of all passengers travelling must be advised to
Insight at the time of booking. Does not apply to additional
accommodation, airfares or fl ight supplements, Easy Pace
London & Countryside, Easy Pace London & Paris and
Egypt tours.
FREQUENT TRAVELLER
SAVING
SAVE
5% OFF YOUR
NEXT TOUR
In recognition of our loyal customers, Insight now
extends to all travelled guests automatic membership
into our Club Bon Voyage, as well as a 5% Discount off the Land portion of their next Insight trip. You will
need to travel within the next two years. So act NOW
and take full advantage of this great offer.
Insight's Club Bon Voyage and 5% Discount is not available
retroactively. Only one discount is available per person,
per tour, per year and only one voucher can be redeemed
against each further tour booking. This discount cannot be
combined with our "Friends & Family Discount". Does not
apply to additional accommodation, Easy Pace London &
Countryside, Easy Pace London & Paris and Egypt.
SINGLE TRAVELLER
SAVING
SAVE WITH INSIGHT'S ROOM
MATE MATCHING
For people travelling alone on an Insight coach tour,
we'll match you with someone of the same gender,
so you don't have to pay the single room supplement.
If we fail to match you, we'll provide a single room at
no extra cost.
Please note there is a no-smoking policy in all shared rooms.
Does not apply to additional accommodation, airfares or
fl ight supplements, Easy Pace London & Countryside, Easy
Pace London & Paris, Glories of Greece and Egypt tours.
EXTRA TOUR
DISCOUNTS
SAVE UP TO 5% ON YOUR
2ND TOUR
Book two Insight vacations, each 7 days or longer
and you will receive a reduction of up to 5% off the
cheaper of the two tours. Take three tours and save
on two! Ask your Travel Agent for suggestions!
Both tours must be booked at the same time. This discount
is per person. Does not apply to additional accommodation,
airfares or fl ight supplements, Easy Pace London &
Countryside, Easy Pace London & Paris and Egypt tours.
TRIPLE ROOM DISCOUNT
TRIPLE SHARE
When three people travel together and share one room, each of the three enjoys a discount off the
tour price. See the Triple Room Reductions on the itinerary of your choice.
This discount only applies to tours featuring the "Triple Room Discount" in the price panel. Check the
itinerary pages now to see how much you SAVE on your chosen tour. Note the third bed will, on occasions, be
a foldaway. This discount cannot be combined with our "Friends & Family Discount".
EARLY PAYMENT
DISCOUNT
UP TO 7.5% ON EARLY
BOOKINGS
Insight's most popular tours fi ll very quickly. Don't be
disappointed, book early! You'll be assured of the tours
you want, and the earlier you pay, the more you SAVE!
Here's how...
PAY IN FULL 10 MONTHS PRIOR TO YOUR TOUR departure date and SAVE up to 7.5%
PAY IN FULL 6 MONTHS PRIOR TO YOUR TOUR departure date and SAVE up to 5%
Tours must be paid in full for this discount to apply.
Discounts apply to the land-only portion of your tour.
This discount only applies to tours that feature the "Early
Payment Discount" in the price panel. Check the itinerary
pages now to see how much you can SAVE.
YOUNG TRAVELLER
SAVINGS
5-17 YEAR-OLDS
SAVE UP TO 10%
Insight offers you the opportunity of sharing your
happy holiday memories with your children or
grandchildren.
Young Travellers must be under the age of 18 years old on
the tour departure date, and MUST be accompanied by an
adult (limit of one Young Traveller Discount per room).
Children under 5 years old are NOT accepted on any
escorted tour. This discount cannot be combined with our
"Friends & Family Discount". This discount applies to the
Land-only portion of your tour. This discount only applies
to tours that feature the "Young Traveller Discount" in the
price panel on the itinerary pages. Check your chosen tours
now to see how much you can SAVE.
AIRPORT TRANSFERS
For tours commencing in Athens or Cairo, airport arrival and departure transfers are offered at
anytime of day, providing we receive correct fl ight information. Complimentary airport arrival and
departure transfers by motorcoach are available for all other European gateways and these
operate at fi xed times on the fi rst and last day of your tour. Please see the itineraries on the tour pages for times.
For tours commencing in London, Insight has negotiated special rates for group shuttle transfers from London's
Heathrow Airport to the door of your London hotel (which must be booked through Insight).
Price R250 per person, per single trip to/from London's Heathrow Airport.
For passengers fl ying into London's Gatwick Airport you could take the Gatwick Express train, for details visit the
Gatwick Express website at: www.gatwickexpress.com.
Note that fl ight timings must be supplied to Insight no later than 21 days before fl ight departure.
Please see Booking Conditions page for terms and conditions.
EUROPEAN PRIVATE TRANSFERS
Any passengers whose flight times do not coincide with the transfer timings may choose to book and buy a transfer. Also, passengers arriving before or leaving after the scheduled tour day may book and buy a transfer through Insight providing they also buy the additional pre and post hotel night(s) from Insight. Note that flight timings must be supplied to Insight no later than 21 days before flight departure.
*Prices are per person, one way. You will be met after clearing customs and escorted to your vehicle. If you purchase extra accommodation in Athens or Cairo, transfers are still included providing conditions are met see Booking Conditions page for terms and conditions. |
Airport to hotel or return |
Approx. Taxi fare |
Private Transfer* |
| |
R |
R |
| Casablanca |
R429 |
R348 |
| Frankfurt |
R429 |
R476 |
| Madrid |
R343 |
R476 |
| Paris |
R643 |
R641 |
| Rome |
R715 |
R458 |
| Vienna |
R500 |
R339 |
Insight Offers You
Peace of Mind
INSIGHT'S PRICE GUARANTEE
Currencies continually fl uctuate, but with Insight, once you have paid your deposit in FULL, your LAND price is
guaranteed and any subsequent Land cost increases are at OUR expense.
NB. This guarantee excludes government taxes, any imposed fuel surcharges, any airlines surcharges that are part of the
LAND packages, internal fl ights surcharges (e.g. Eastern Mediterranean products and pre-paid Abu Simbel excursions), cruise
company surcharges (e.g. Aegean), and international airline fuel surcharges or fare increases (affecting all international
airlines). Surcharges within these exceptions are outside our control and may be applied, regardless of payment status, fully
paid or not, at any time during the booking process (or may occasionally be required to be paid while on tour).
GOLD SEAL PROTECTION PLAN
COVERAGE FOR CANCELLATION & RETURN
FLIGHT SECURITY FOR ONLY R590P.P.
Most tour operators are interested in their clients
only after they reach their destination. However, by
purchasing our Gold Seal Protection you get a great
deal even before you leave home!
CANCELLATION SECURITY: By purchasing Gold
Seal Protection, the full amount of your deposit and/
or payment to Insight will be refunded should you
cancel your tour for any reason prior to departure
from South Africa. This cancellation option covers
the Land arrangements made by Insight only and is
not applicable to European river cruises and excludes
airline deals.
RETURN FLIGHT SECURITY: Should you, your
travelling companion, or a member of your direct
family in South Africa fall sick* while you are on your
Insight Tour, we will take care of the additional cost
of tickets for your earlier or later return home in the
same class of air travel on the first available flight,
provided you hold round-trip tickets on Insight's
recommended airline(s) from South Africa and have
booked them through Insight.
In addition, Insight will refund both you and your
travelling companion R90 per day for the unused
portion of the tour^. Now how's that for peace of
mind!
Gold Seal Protection must be paid at time of deposit and
is not refundable for any reason. *Medical certificates are
required. ^Please note that in some cases hotels require a
one night cancellation fee
Booking Conditions & Other Important Information
WHAT'S INCLUDED IN THE TOUR PRICE
Inter-city Travel: By private motorcoach, trains and ferries (see itineraries).Touring: By air-conditioned luxury motorcoaches with on-board washroom and
reclining seats for maximum comfort.
• Insight's premium touring coaches are configured with 40 or 41 seats for just
40 guests. However, due to recent changes in EC regulations on drivers hours,
replacement coaches may be required to be used once per touring week on
certain selective itineraries. When this occurs the replacement coach may have in
excess of 40 seats. Also, transfer coaches, sightseeing vehicles, or, in the event of
a mechanical breakdown, relief coaches may feature 49 or 53 seats.
• In the Eastern Mediterranean and Morocco, smaller motorcoaches without toilet
facilities may be used.
• If, due to circumstances beyond our control, coaches are used on tours otherwise
than advertised, a refund of R70 per person will be made.
Air Transportation: Internal air flights are included in the land price only when
indicated in the 'Included Features' panel on specific itineraries.
• Reservations for our Egyptian airline are given well in advance, however actual
flight timings cannot be confirmed prior to departure. Internal flights in Egypt
may involve very early or very late departures and arrivals.
Hotel Accommodation: Prices per person are based on two persons sharing a
twin-bedded room with private bath or shower.
• When booking triple rooms please note that the third bed may be a 'roll-away'.
Availability of triple rooms is limited.
• Please note that single rooms in Europe will generally be smaller than twin-
bedded rooms.
• Please note European hotel standards & services provided may vary from those
in other parts of the world and are often in the local style.
• Passengers who are members of Hotel Frequent Traveller programmes are not
entitled to earn points with any of the hotels featured on an Insight Vacations
tour.
• Any special room request will be made on a REQUEST basis only. Insight cannot
guarantee special room request although every effort will be made to request
from respective hotels.
Cruises: Per person prices are based on two persons sharing a cabin with two
berths, private shower and toilet. A limited number of single cabins are available
on request at extra cost.
• Single Traveller Savings do not apply to tours featuring cruises.
• Triples are not available on Nile cruises.
Tour Director: Escorted tours are conducted in English only by a professional
multi-lingual Tour Director.
• In Egypt and Greece only tours of 10 people or more will be escorted by an
Insight Tour Director.
• Hosted service is provided in London on Easy Pace London & Countryside and Easy Pace London & Paris.
Meals: Continental or buffet breakfasts in the local style are included as indicated
on all tours except in provincial Britain, where full national style breakfasts are
served. Dinners are included as detailed in itineraries. All meals are included on
cruises. In-flight meals and snacks are served according to airline policy.
• Any special meal requirements will be made on a REQUEST basis only. Insight
can not guarantee special meal requests nor will it assume any responsibility or
liability if clients' special meal requests are not fulfilled.
Sightseeing: Excursions and entrance fees to places of interest as detailed on
each itinerary with an English-speaking guide where necessary. Headphones will
be provided as advertised on the itinerary pages. No refund will be made if they
cannot be provided for operational reasons.
Premium Highlights: Featured sightseeing is integral to our tours, therefore no
refund will be given (or value attached) if not used or operated for any reason.London Airport Transfers: Can be purchased through Insight providing the
following conditions have been met:
1) Your Travel Agent provides detailed flight information to Insight no less than 21
days prior to departure.
2) You must stay at a London Hotel booked by Insight on the night of your arrival
and the night prior to your departure date.
3) In the event of flight delays outside of Insight's control, the transfer will be
deemed to be cancelled.
4) All transfers are based on group shuttle. No refund is therefore available for
missed transfers.
5) In the event of unforeseen events Insight will not be responsible for delayed
or cancelled transfers.
6) For passengers flying into London's Gatwick Airport, Insight recommends the
Gatwick Express see website at www.gatwickexpress.com.
Continental Europe Airport Transfers: Passengers will only be entitled
to transfers to and from European Gateway Airports providing the following
conditions have been met:
1. Coach transfers only operate at the scheduled times and days specified for
each tour departure. Passengers arriving or departing outside these times may
purchase a transfer through Insight or make their own way to/from the tour
hotel.
2. For those who choose to make their own flight arrangements, flight details must
be provided to Insight by the Travel Agent not less than 21 days before the flight
departure.
3. Your flights should be timed to allow you to clear customs in good time for the
scheduled transfers - your travel agent will advise you of the most appropriate
arrangement.
4. As these are group transfers, in the unlikely event of a missed transfer through
flight delays outside Insight's control, passengers will need to make their own
alternative transfer arrangements at their own expense.
5. Passengers who have booked pre tour or post tour accommodation with Insight,
will NOT be entitled to be transferred to or from the Airport and transfers will be
at the clients expense. These can also be purchased through Insight.
Airport transfers in Cairo and Athens: transfers operate at all times, between
the airport and the tour hotel on the first and last day of the tour and also in
conjunction with pre and post tour accommodation booked through Insight. The
following conditions apply:
1. For those who choose to make their own flight arrangements, flight details must
be provided to Insight by the Travel Agent not less than 21 days before the flight
departure for entitlement to the transfers.
2. You must be staying at the Insight tour hotel, booked by Insight, on the night of
your arrival and the night before the date of your departure flight.
3. Only one arrival and one departure transfer per person is included.
4. As these are group transfers, in the unlikely event of a missed transfer through
flight delays outside Insight's control, passengers will need to make their own
alternative transfer arrangements at their own expense.
5. Transfers cannot be routed to other pick-up points or destinations other than
those booked.
6. Transfers are non-transferable to other people.
Baggage Allowance & Porterage: Porterage for one suitcase on tour is included
and at arrival or departure from each tour hotel. Due to limited coach capacity this
single bag should have a weight not exceeding 30kg (66lbs) and dimensions not
exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in). Charges will be levied in
the event these limits are exceeded and our promise to transport you as indicated
may be invalidated.
• Note: Airlines may restrict check-in baggage to 20kgs per person.
Tips & Taxes: All tips are included for services on tour provided by dining-room
waiters, chambermaids and porters at hotels, airports, docks and stations and to
the crew on Nile cruises.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
Airfares to and from Europe, airport taxes and charges imposed by third parties,
passport and visa fees, insurance, laundry, phone calls, beverages, meals not
detailed in the itinerary, tips to Tour Directors and motorcoach drivers and local city
guides, items of a personal nature, excess baggage, optional excursions.
Note that in Egypt, service charges (of up to 33%) will be levied on all additional
services, meals, beverages etc not included in the tour price. This service charge will
be applied on your hotel bill at time of checkout.
PAYMENTS
Deposit: Non refundable R1,000 per person per tour.
Airfare payments: Special Fare payment conditions apply for airfares from
South Africa. Please check with Insight Vacations for all payment procedures and
conditions.
Final Payment: At least 45 days prior to departure from South Africa.
1. Your land reservation will be confirmed on receipt of a non refundable deposit
of R1,000 per person, per tour which is required within 7 days of booking,
(except on some departures where space is limited and your deposit may be
required sooner. You will be advised at time of booking.) Your reservation will
automatically be cancelled if the deposit is not received within the specified
period.
2. Payment in full is required at time of booking for reservations made less than 45
days before departure from South Africa.
3. Insight reserves the right to cancel the reservation and apply cancellation charges
should payments not be received within the above specified periods.
4. Some tours offer add-on flights from London to European Gateways. This
supplement must be paid in full within 7 days of booking and is non-
refundable.
5. Your agent shall, on the receipt of any monies, hold such monies for each and
every person named in the booking until the booking is confirmed at which
times those monies shall be remitted promptly by your agent to us. All such
monies received by us will be deposited as required by law. We will be entitled
to keep for each account any interest earned on such monies. It is a condition
of our confirmation of your booking and acceptance of your deposit in respect
of your tour, that all monies paid by you to us through your agent, whether by
way of deposit or otherwise in respect of your tour, may be disbursed by us as
and when we see fit or in respect of the services to be provided or fees payable
under the tour programme, and the payment of a deposit or otherwise for your
tour shall be deemed to be a direction to disburse such monies as aforesaid.
6. Travel documents and instructions for joining your tour will be sent to you
approximately 21 days before departure (provided full payment has been
received).
CANCELLATIONS, REFUNDS & BOOKING CHANGES
1. Notice of cancellation must be made in writing either directly to Insight or
through your Travel Agent.
2. A fee of R200 per person will be charged for any revision or alteration made
to a reservation after the booking is confirmed unless the change increases the
value of the booking. A change of tour date or tour itinerary within 45 days of
tour departure will be treated as a cancellation, and normal cancellation fees will
apply except when the change is to an earlier tour departure of equivalent or
greater value in which case a R200 per person amendment fee will be charged.
3. There are no refunds for any unused services including unused London airport
transfers.
4. The following scale of charges will apply when notice of cancellation is given after
the booking is confirmed.
| No. of days prior to tour commencement |
Cancellation fee as % of total price |
| 45 days or more |
R1,000 p.p. per tour |
| 44-22 days |
25% |
| 21-8 days |
30% |
| 7-1 days |
50% |
| Day of departure |
100% |
The following scale of charges apply when cancellation is notified for additional accommodation.
| No. of days prior to date of stay |
Cancellation fee as % of hotel price |
| 45 days or more |
R200 per person. |
| 44-22 days |
25% |
| 21-15 days |
30% |
| 14 days or less |
100% |
5. Airlines & Airfares: If the restrictions of any promotional airfare are not adhered
to, an amendment fee may be payable.
These cancellation fees are in addition to any cancellation fees that may be
levied by your Travel Agent
Illness or Absenteeism: In case you have to withdraw from a tour after it
has begun for reasons such as illness, be sure to obtain a medical certificate in
support of any insurance claim. We regret that we are not able to make refunds
for absences from a tour, including but not limited to missed meals or sightseeing.
If a promotional airfare is broken or extended for any reason, an additional fare
may be payable.
GENERAL INFORMATION & CONDITIONS
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and
exchange rates as at 16th April 2009. Should any of these costs change a surcharge
may be made on the price of your vacation. If the total tour price increases by more
than 10%, passengers will have the right to cancel within 7 days of notification of the
surcharge without penalty. No surcharges in respect of cost or currency fluctuations
will be made once payment for the deposit of your land tour is received. This
guarantee does not apply to pre-registered bookings, or departures where prices
are still subject to confirmation. This guarantee also excludes fuel surcharges and
does not apply to any taxes, charges or levies imposed by any government or its
agencies. (see page 4) In exchange for these guarantees no refund will be made if
costs are reduced. All prices are in Rand (R) unless otherwise specified.Pre-registered Bookings - As the published price for subsequent years may
vary depending on a number of factors including, but not limited to, international
exchange rates, possible changes to the itinerary or different product content, the
final price may need to be adjusted.
Tour Membership:
1. Children under 5 years of age are ineligible.
2. Passengers with disabilities are welcome on Insight's tours providing they are
accompanied by a person capable of providing all assistance required, and do
not require special assistance from Insight personnel. Insight reserves the right
to refuse to carry anyone it felt cannot cope with the requirements of coach
tour travel and who may require services and facilities that Insight cannot
guarantee will be available. You agree to not hold the Insight group of companies
responsible for any decision made by any of them or any service provider to
refuse to carry you, provide any facilities or accommodation to you or to provide
any services to you. Please note that wheelchair access on Nile Cruise boats is
limited, please check with your travel agent for details.
Itinerary Variations: Insight constantly strives to improve tour itineraries and
features. If such improvements can be made, or unforeseen circumstances beyond
our control make changes necessary, we reserve the right to vary itineraries and
to substitute hotels. At certain peak periods duplicate departures may operate,
sometimes in reverse, in which case hotels will probably vary from those listed in
this brochure. Trade fairs (e.g. IBC congress in Amsterdam) and other events (e.g.
Venice film festival on Lido) occasionally cause changes from scheduled hotels.
In these and in other cases substitute hotels may be used and will be of a similar
standard and location whenever possible.
• Holidays & Changes: During local or national holidays abroad, certain facilities
such as museums, sightseeing tours and shopping may be limited. In such
instances, and whenever possible, slight itinerary adjustments are made by
Insight Vacations to minimise inconvenience to our passengers. If, however you
feel your enjoyment might be diminished by such minor limitations please check
with the respective national tourist office before selecting a specific departure.
Similarly, holidays, closing days and other circumstances may necessitate a
change of the day of the week for scheduled Highlight Dinners, sightseeing or
other activities.
• Pre or post tour accommodation is subject to availability. If not available, an
alternative may be offered, however, additional transfers to or from the tour hotel
are not included.
• Hotel information is provided as a guide; Information on facilities has been
provided by the hotels concerned. Whilst every effort has been made to ensure
accuracy, facilities may change without notice.
• Due to religious festivals or other reasons it will occasionally be necessary to
rearrange some itineraries and hotels. Ports of call on Mediterranean cruises may
sometimes be curtailed if weather conditions do not permit docking.
• Nile cruises will be operated by the cruise ships as indicated on the tour pages,
however, due to maintenance and other circumstances beyond our control,
alternative cruise boats of equal standard may be used.
Tour Cancellation: Insight reserves the right to cancel or reschedule any tour
departure in accordance with operating requirements or circumstances beyond
its control. At least 30 days notice will be given. Should this occur, we will offer
you an alternative arrangement. If there is a difference in cost this will be for your
account. If you do not accept this alternative arrangement within 7 days we may
treat this contract as at an end. We will refund all monies and will then be under
no further liability.
Insight is not responsible for the costs of any other travel arrangements affected
due to our cancellations or rescheduling of any tour departure.
Christmas Markets: Christmas Markets are organised and operated by the local
towns and villages and Insight cannot be held responsible if they are closed or
curtailed for any reason.
RESPONSIBILITY
All British Isles tours are operated by: Insight Operations (Bermuda) Ltd. All
Continental Europe tours are operated by: Insight Tours International (Bermuda)
Ltd.
Insight Tours International (Bermuda) Ltd and Insight Operations (Bermuda) Ltd,
referred to as the Operators, are agents for Insight Travel Group Limited who have
empowered the Operators on its behalf to undertake the following duties:
1. The Operators shall be responsible to the passenger for supplying the services
and accommodations described in this brochure, except where such services
cannot be supplied or the itinerary used is changed due to delays or other
causes of whatever kind of nature beyond the control of the Operators. In such
circumstances, the Operators will do their best to supply comparable services,
accommodation and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the
Operators.
3. In the absence of their own negligence, neither the Operators nor their agents
or co-operating organisations shall be responsible for any cancellations, delays,
diversions or substitution of equipment or any act or omission whatsoever by air
carriers, transportation companies, hotels or any other persons providing any of
the services and accommodations to passengers including any results thereof,
such as changes in services or accommodations necessitated by same. Nor shall
they be liable for any loss or damage to baggage or property, or for injury, illness
or death, or for any damages or claims whatsoever arising from loss, negligence
or delay from the act, error, omission, default or negligence of any person not
its direct employee or under their exclusive control, including any act, error,
omission, default or negligence of any country, government or governmental
authority, officer or employee. All baggage and personal effects are at all times
and in all circumstances at the risk of the tour participant. Baggage insurance
is recommended. The carriers, accommodation and other suppliers providing
services are independent contractors and are not agents, employees, servants or
joint venturers of the operators or their affiliates. All certificates and other travel
documents for services issued by the operators are subject to the terms and
conditions specified by the carriers and suppliers and to the laws of the countries
in which the services are supplied. Carriage by sea is subject to the Carrier's
Conditions of Carriage which are expressly incorporated into this contract, copies
of which are available upon request. The Operators are not responsible for any
criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither
the Operators nor their agents or co-operating organisations will be liable for any
injury, illness or death or for any damages or claims whatsoever arising from any
accident or incident, if the safety belt is not being worn, or the passenger is not
seated when the coach is moving, at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to be held responsible for any
act, omission or event during the time passengers are not on board planes,
transportation or conveyances. We rely on international convention which may
apply to the services provided by us, our suppliers or agents with respect to
any claim of any nature brought by you against us as a result of the provision
of those services. International conventions which apply may include: Warsaw
Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in
relation to air travel, or Montreal Convention; the Berne Convention for rail
travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for
carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded
as having all benefit of these conventions on limiting our liability in relation to
any claim for death, injury, loss, damage and delay to passengers and luggage.
Enrollment in and payment for a tour shall constitute agreement and acceptance
by the passenger of the terms and conditions set forth in this brochure which
cannot be varied except in writing by an officer of the Company.
6. Insight Vacations (S.A.) (Pty) Ltd., is only responsible for the services of
reservations and ticketing, it does not accept any responsibility or liability for any
of the acts, omissions, or defaults, whether negligent or otherwise, of its principal
Insight Travel Group Limited or any of the companies of the Insight group of
companies.
All matters arising in relation to the services provided by Insight Vacations (S.A.) (Pty) Ltd, but not in respect of other things, are subject to the Laws of South
Africa.
7. Every effort is made to ensure brochure accuracy at the time of going to press;
however Insight cannot be held responsible for printing or typographical errors,
or errors arising from unforeseen circumstances.
All bookings made with any provider of any transport, facilities, meals, other goods
or, of any services, are subject to terms and conditions imposed by them in relation
to matters not covered particularly and expressly by our agreement with any of the
above mentioned two Operators in the Insight group of companies.
DATA PROTECTION STATEMENT
In order to process your tour booking, Insight Vacations will need to use personal
information for you and other passengers included in your booking. This personal
information may include each passenger's name, address, phone number, email
address, passport number, credit/debit card number and sensitive information
such as health, medical, dietary, mobility, religious or other special requirements.
This personal information may be passed on to other suppliers of your travel
arrangements in addition to public authorities such as customs and immigration,
security and credit checking organisations, and otherwise as required by law.
Similarly, we may also need to provide personal information to contractors who
provide services to or for us e.g. sending mail, processing payments, providing
marketing assistance. This may involve sending personal information including
sensitive information to other countries that may not afford the same level of
protection of personal information.
We may also use the personal information you provide us to review and improve
the tours and services that we offer, and to contact you (by post, email and/or
telephone) about other tours and services offered by Insight Vacations and its
affiliated travel brands (including Trafalgar Tours and Contiki Holidays) that you
may be interested in. If you don't want to receive this information, or if you want a
copy of the personal information we hold about you, write to us at PO Box 413786,
Craig Hall, 2024, South Africa. Insight Vacations may charge a fee for supplying you
with this information as permitted by law.
THINGS TO KNOW BEFORE YOU GO
Tour Documents: Tour Documents: Your tour documents, travel literature, wallet
and comprehensive pre-departure documentation will be sent to you prior to
departure. Please read this information carefully as it contains essential information
and helpful advice to make your vacation as enjoyable as possible.
Passports & Visas: All passengers require a valid passport valid for 6 months after
their trip return date and may require visas. Some countries require multiple visas.
It is the passengers' responsibility to ensure he/she travels with the appropriate
documents. Your Travel Agent will advise you of the necessary documents
required.
Travel insurance: Insight recommends that all passengers purchase
comprehensive Travel Insurance. Certain European countries have a requirement
for foreign visitors to have medical insurance on entry. Insight cannot be held
responsible for denied entry should a passenger be unable to provide details to
the authorities of such insurance.
Walking Tours: Many of Insight Vacations' tours feature walking tours and
comfortable walking shoes are recommended for all passengers.
Plan Your Budget: You are advised to do this well in advance and be sure to
allocate funds for special events whilst on tour, such as theatre, celebration meals,
shopping and side trips, and 'Optional Excursions'.
Optional Excursions: With Insight Vacations you will enjoy many of Europe's
famous highlights as included features on your tour. However, there is an exciting
array of additional 'Optional Excursions' available to further enhance your
enjoyment. A detailed list and cost is included in your tour documentation. You can
only book and pay for them through your Tour Director by cash, Visa, Mastercard
or American Express credit cards.
Complaints Procedure: Should you have a complaint in respect of your holiday,
you should inform your Insight Tour Director or Representative during the course
of your holiday. If the matter cannot be resolved after the representative's best
endeavours to do so during the holiday, your complaint should be made in writing
to Insight Vacations as soon as possible after the holiday.
Smoking Policy: There is a No Smoking policy whilst travelling. However, we
make plenty of convenience stops, allowing you ample opportunity to smoke if
you wish, use local restroom facilities, take a scenic snapshot or just relax and enjoy
a cup of coffee
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