Plus, Travel Directors are present at meals. They’ll assist the restaurant staff in identifying all guests with special dietary requirements and take time to further explain the precise needs of a particular diet or allergy, if needed.
Travel Directors also take time during meals to circulate through the room, checking in on guests and conferring with staff to make sure everything is running smoothly.
“What I loved about it was that the Travel Director was ordering for me, and she was checking everything. She said: ‘Don’t worry, I have people come on tour that have allergies. I do this all the time’, and it was the first instance where I actually had someone helping me with that. Not just with the language barrier, but also just genuinely looking out for my interests and making sure that everything was served right,” Victoria says.
“That Portugal trip is the first instance where someone else actually wanted to take responsibility for my allergies and ensure that I was being looked after… That’s the advantage I found of having someone that could speak the local language with us. But then also I know that Insight takes guests to places where there’s normally someone on staff that speaks English quite well.
“There were, I think, three vegetarians [on our tour]… The Travel Director gave them the option of either joining us to eat with the group and we’ll make sure that there’s a vegetarian option, or booking a table at another restaurant if they’d would prefer to go somewhere else. And they decided that they didn’t want to be around meat at all. So, the Travel Director got them a reservation somewhere else. So that’s why I think that the Travel Director on a trip is so key with dietary needs, because there’s always another option.”
Also read: Travel director Angela, on where to eat in Lisbon like a local