“The hotel is one piece of the travel journey that I personally feel is like the most intimate experience,” says Auston. “You spend a lot of time there, you’re sleeping there, your life is there for that period of time. And one of the first travel experiences you have is checking into a hotel.
“If you arrive with the same sex partner and the desk operator says ‘I see that you ordered a queen bed. I’m going to give you 2 single beds’ that immediately just sets a tone that feels like ‘wow, I’m not welcome here.’
“The individual behind the front desk might have good intentions and maybe they’re just not used to this. Maybe they don’t have the proper training, but it is a question of language. What they should say is ‘Welcome to our hotel. I see that you have one queen bed requested, is that correct?’ and then people can simply say yes or no.
“It’s these little things that are very important, and through education and training can be improved. Those first impressions, in not forcing an LGBTQI+ person to define their relationship, you create experience that just is welcoming regardless of who you are and who you love.”
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