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Sharing the answers to your questions about the Insight Experience
Before you depart on your Insight Vacations tour, you might be looking for information about how to prepare when you travel with us. Below we’ve covered the most important topics for our guests to give you peace of mind and assurance before you set off on your premium guided tour.
Registration for your tour can be completed by visiting MyInsight. It only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number, and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, find all your itinerary details, be able to download your e-documents, and meet your Travel Director on-line.
Registration for your tour can be completed by visiting MyInsight. It only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number, and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, find all your itinerary details, be able to download your e-documents, and meet your Travel Director online.
Insight's Manage My Booking registration is our all-in-one tool that allows you to personalize your trip, streamline your holiday and purchase additional services. It takes the stress out of traveling as you can access all booking details from this powerful tool and even log your emergency details.
This online check-in facility provides us with advanced security information which may be required by hotels and border crossings as well as gives us important insights into your interests and preferences.
The information will allow your Travel Director to better prepare for your individual needs for us to make your holiday experience even more enjoyable.
Manage My Booking is available to our clients after they have paid their deposit and have been issued a booking reference number. It's quick and easy and takes only 10 minutes to complete.
Please procure Travel Insurance before traveling. This will protect you while traveling and will give you peace of mind. We suggest that your insurance covers the following:
Certain countries require visitors to have valid medical insurance on entry and in Europe, you may find that doctor's surgeries, dentists, and hospitals often require payment in cash prior to providing services. Whilst rare, medical evacuation can be exceptionally expensive.
Do remember to bring a copy of your policy, contact phone numbers, and details of how to claim.
Should you choose to travel on Insight Vacations without the required travel insurance, you will have full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses, and emergency evacuation/repatriation) that may arise while traveling with us.
Please make sure that your passport and the passport of anyone traveling with you are valid for at least 6 months.
You will likely need a visa. We recommend that you check your government’s travel advice website for up-to-date information to see what is required but this information can also be found at the country’s embassy or consulate. Check your itinerary carefully and remember that requirements vary based on passport place of issue and the process can take time. Please note that countries will likely require individual visas. It is also important to be aware that with some itineraries you may travel through a country without making an overnight stop, but will still require a visa to enter/exit.
To help you stay up-to-date, Insight Vacations has provided a powerful and easy-to-use tool that provides a wealth of information all in one convenient place. Simply select your passport and destination to view the travel requirements for your tour. As travel guidelines tend to change quite frequently, it is best to check for the most current travel restrictions as you get closer to the departure of your journey. Try it now.
Please ensure that you carry proper identification with you at all times as entry documents and passports will be required at border crossings. Usually crossing borders is a very straightforward process that is managed by your travel director, however, be advised that you may be required to open luggage and answer simple questions regarding the length of your stay, purpose of travel, etc.
Insight Vacations is pleased to offer its customers the expertise and experience of VisaCentral, the fast and easy way to obtain a visa, passport and other documents for travel anywhere in the world.
Find out more about VisaCentral on their website
All TTC brands participating in this initiative moved entirely to e-documents. You can view access e-documents at MyInsight. Documents will no longer be mailed.
Due to increased travel security around the world, it is now more important than ever that your airline ticket match your first and last name exactly as it reads on your passport. Additionally, any changes to your air booking, which include spelling, could be subject to a change fee, penalties, or cancellation.
This varies from destination to destination and will depend on your personal health circumstances. Please speak to your Travel Agent or doctor to find out if vaccinations are required.
Please notify Insight Vacations of any disability requiring special assistance prior to traveling. We will try our best to accommodate you throughout the tour and will inform the hotels.
The prices listed in our brochure and website cover all hotel accommodations, all applicable sightseeing and admissions as per the itinerary, motor coach, cruise or rail transportation, services of a professional Insight Travel Director, all meals as shown in the itinerary, and luggage handling. All tips have been included for services on the trip by dining-room staff, chambermaids, and porters at hotels, airports, docks, and train stations.
A definite departure has reached the minimum number of guests for the tour to operate. If a tour and departure date you are interested in is not yet definite, do not let this discourage you from booking. The more paid guests we receive, the odds of the tour operating increase.
In the slim case that we happen to withdraw a tour you are booked on due to a lack of numbers, you are entitled to a full refund on the funds already paid towards Insight Vacations, or if flexible with your time, we can move you onto another departure.
As a rule of thumb, a tour becomes a DEFINITE departure once we have sold approximately half of the maximum capacity of a specific departure. On average because a sold-out Insight Vacations accommodates 40 guests, a tour is designated definite at the 20 guest mark.
Traveling solo with Insight Vacations gives you the freedom that comes with traveling alone, plus the security and camaraderie of a small group.
You have two accommodation options as a solo traveler. Either choose to be matched with a same sex partner for a room share - at no extra cost. Or choose a room of your own with a reduced or even free private room upgrade on select tours.
Find out more about our Solo Travel Options.
When planning how much money to bring we suggest that you consider such things as spending money for meals that are not included e.g. lunches and beverages, alcoholic drinks, etc. Any Optional Experiences/sightseeing tours that you may wish to purchase, as well as shopping, gratuities, and any incidentals such as laundry or dry cleaning and so on.
If you plan to purchase local currency before you travel we suggest that you request notes of smaller denominations as many local stores and restaurants may not be willing to accept the higher ones. For example, if purchasing Euros, request denominations of €50, €20, and €10.
If you do not want to travel with lots of money on you, there are plenty of ATMs throughout Europe. You will be charged in local currency by the vendor and your credit card company will convert the charges based on the exchange rate that they implement. A fee is charged for this. Visa, American Express, or MasterCard are widely accepted in most shops and restaurants.
To make your trip as smooth as possible, please inform your bank prior to your departure. This ensures that your provider will not deny payment because they think the transaction could be fraudulent. We also recommend that you have an overseas contact number for your bank and/or credit card company with you if you need their assistance when traveling.
Tipping While Travelling
Tipping is an important thing to think about when preparing your travel money. Tipping etiquette varies by country, culture, and situation. It is generally a gesture that shows appreciation for the quality of service that you received.
When traveling with Insight Vacations we have pre-paid certain tips and gratuities for you. Baggage handling at hotels, service charges, and tips for hotel wait staff (for included meals) will be taken care of by your Travel Director. There are however a few instances where individual tipping is welcome.
Traveling internationally may require you to change planes in major airports and your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. When checking in for your flight ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.
Most Insight Vacations guests benefit from complimentary arrival and departure transfers by shuttle coach on the arrival and departure day of their guided holiday. Times are specified on the individual itinerary pages. If your flight times do not coincide with the shuttle coach transfer timings you may choose to book and purchase a transfer.
In addition, guests who arrive before or leave after the scheduled holiday may also book a transfer through Insight Vacations providing they also purchase the additional pre- and/or post- holiday hotel night(s).
Insight Vacations provides complimentary airport transfers in the Eastern Mediterranean and Latin America region at any time on the first and last day of the vacation or on other days in conjunction with pre-and / or post-trip accommodation booked through Insight Vacations. Flight times must be provided to Insight Vacations at least twenty-one days before flight departure in the case of Eastern Mediterranean trips and fifty days for Latin America.
You will find specific joining instructions as to where you will locate an Airport Host or Travel Director at the scheduled transfer times in your travel documents.
Note Exception: When traveling to London, transfers are chargeable from London Heathrow and London Gatwick Airport to your Insight hotel.
Airport Transfers for North America
Guests make their own arrangements for arrival transfers, and for departure transfers unless the last day is a travel day ending with an airport drop (see itinerary for airport arrival times). Insight Vacations offers the option to purchase private transfers for selected cities. Guests may check at the time of booking if those are offered for the selected itinerary. Otherwise, guests will be provided local transfer options after booking so they can make their own arrangements.
Guests arriving before or leaving after the scheduled itinerary day may choose to purchase a private transfer through Insight Vacations provided that they also purchase the additional pre- and post-trip hotel night(s) from Insight Vacations. When booking extra night(s) accommodations, guests will have the opportunity to book the relevant transfer service(s).
At Insight Vacations, our younger guests are just as important as our older ones, so we’ve taken care to craft action-packed itineraries that’ll impress children aged five years or older to travel on our guided vacations. All children and young people under eighteen years old must however be accompanied by an adult who will be responsible for their supervision and welfare.
Some countries have established practices to prevent international abductions of children and because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are traveling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is traveling internationally:
If the traveling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-traveling parent has custody, the traveling parent will need notarised consent from the non-traveling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.
ALL THE SIGHTS AND THE INSIGHTS, UP CLOSE AND PERSONAL, IN COMFORT AND IN STYLE