The prices listed in our brochure and website cover all hotel accommodations, all applicable sightseeing and admissions as per the itinerary, motor coach, cruise or rail transportation, services of a professional Insight Travel Director, all meals as shown in the itinerary and luggage handling. All tips have been included for services on trip by dining-room staff, chambermaids and porters at hotels, airports, docks and train stations.

A definite departure has reached the minimum number of guests for the tour to operate. If a tour and departure date you are interested in is not yet definite, do not let this discourage you from booking. The more paid guests we receive, the odds of the tour operating increase.

In the slim case that we happen to withdraw a tour you are booked on due to a lack of numbers, you are entitled to a full refund on the funds already paid towards Insight Vacations or if flexible with your time, we can move you onto another departure.

As a rule of thumb, a tour becomes a DEFINITE departure once we have sold approximately half of the maximum capacity of a specific departure. On average because a sold-out Insight Vacations accommodates 40 guests, a tour is designated definite at the 20 guest mark. 

Insight Vacations guests can book with confidence. You're free to change your travel plans up until your final payment is due. If you are within the cancellation period, additional charges will apply.

All changes are subject to differences in rates and availability. This policy only applies to your Insight Vacations tour, airlines will have different policies and costs.

Please note: additional amendment fees may be incurred. For full details, please see our Booking Conditions page.

Yes, you can book extra hotel nights through Insight Vacations. Many guests like to give themselves a little extra time in a destination before or after their trip.

If you haven't booked your tour yet
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date and follow the booking steps.

If you are booking through a Travel Agent, they can add your extra hotel nights during the booking process too.

If you have already booked your trip
Don't worry, you can still add extra hotel nights even if you've already booked.

If you've booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.

If you've booked directly through Insight Vacations, you can add additional hotel nights through the My Insight portal. Travel Agent Partners, please log in to TAP where you can add these. Alternatively, please Contact Us and we will be happy to add these extra nights for you.

Please note: All hotels are subject to availability.

The hotel will do its best to keep you in the same room, however, this can't be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check-in.

Registration for your tour can be completed by visiting My Insight. It only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number, and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, find all your itinerary details, be able to download your e-documents, and meet your Travel Director on-line.

We require all guests to create and complete their own personal My Insight Travel Portal Account.

It’s a mandatory requirement for all guests to do this and allows us to finalise your travel arrangements. For example, in some destinations we need to provide specific information to be able to confirm tickets to specific sights, as well as for border crossings and hotel check ins or for security. Having your details on file as soon as possible allows us to complete all pre-travel requirements and provide the best possible duty of care.  

To create and complete your account takes about 5 minutes. All you need to do is add your details including passport, your contact details and emergency contact to complete your account. If you have booked a tour on someone’s behalf, they will still require their own My Insight Travel Portal Account. 

If you're traveling with children between the age of 5 and 17, their details are attached to the lead booker and do not require their own My Insight Travel Portal account. 

To learn how to create and complete your account, visit our My Insight Travel Portal and follow the prompts.  

To create and complete your account takes about 5 minutes. All you need to do is add your details including passport, your contact details and emergency contact to complete your account. If you have booked a tour on someone’s behalf, they will still require their own My Insight Travel Portal Account. 

If you're traveling with children between the age of 5 and 17, their details are attached to the lead booker and do not require their own My Insight Travel Portal Account. 

If you booked your trip with one of our Travel Agent partners, you’ll find your itinerary details, and if your account is complete, you’ll be able to access your tour documents (approx. 21 days / 3 weeks before travel).  

It’s also where you add your dietary preferences and share your personal preferences and reasons for travel so we can start to plan ahead. 

If you booked your trip directly with Insight Vacations, you can do all the above, plus, make payments, add pre and post accommodation, flights, and more.  

If your My Insight Travel Portal Account is complete, you’ll be you’ll be able to access your e-travel documents approximately 21 days/3 weeks prior to departure within The Portal. Your Travel Documentation cannot be issued until all details within your account are complete.  

Go to My Insight Travel Portal, click ‘Create Account’ and follow the prompts to create your account and add your booking.  

To add your booking, you’ll need to have your Booking Number handy (located on your invoice) e.g. A012345, as well as your first and last name that was used to book your tour (these must match your passport). You can then complete your account by adding in your details like passport, next-of-kin emergency contacts, as well as your own contact details. If you can’t locate your Booking Number, please check with your Travel Agent, or your travel companion.  

To further protect our guests' personal information, we upgraded the My Trafalgar Travel Portal login process in April 2025 with enhanced authentication. If you are a past guest who traveled before 09 April 2025 you will need to create a new account to access My Insight Travel Portal. Please use the 'Sign Up' option to create your account and follow a few quick steps.

Insight Vacations is pleased to offer its customers the expertise and experience of VisaCentral, the fast and easy way to obtain a visa, passport and other documents for travel anywhere in the world.

Find out more about VisaCentral on their website

All TTC brands participating in this initiative moved entirely to e-documents. You can view access e-documents at My Insight. Documents will no longer be mailed.

Departure documents are usually released 21 days prior to departure, sometimes sooner.

Due to increased travel security around the world, it is now more important than ever that your airline ticket match your first and last name exactly as it reads on your passport. Additionally, any changes to your air booking, which include spelling, could be subject to a change fee, penalties, or cancellation.

This varies from destination to destination and will depend on your personal health circumstances. Please speak to your Travel Agent or doctor to find out if vaccinations are required.

Please notify Insight Vacations of any disability requiring special assistance prior to traveling. We will try our best to accommodate you throughout the tour and will inform the hotels.

Traveling solo with Insight Vacations gives you the freedom that comes with traveling alone, plus the security and camaraderie of a small group.

You have two accommodation options as a solo traveler. Either choose to be matched with a same sex partner for a room share - at no extra cost. Or choose a room of your own with a reduced or even free private room upgrade on select tours.

Find out more about our Solo Travel Options.

The price displayed on our tour pages is for a twin room. To check the solo price for a tour, select Continue on the departure of your choice and view the price and availability of solo rooms in the next step.

Once you've selected your trip and departure date, select 'Continue' to select your room type and check pricing/availability.

If you see the message that the room is 'on request', this means the departure has limited single-room availability. In this instance, we will need to request a single allocation.

Please Contact Us if you need any further assistance.

If you're a Travel Agent, you can see all pricing and availability in our Travel Agent Portal (TAP).

Triple room bookings are available, suitable for 2 adults and 1 child. When booking your trip, we define a child as somebody aged 17 or under. A triple room is not recommended for 3 adults, as the third bed is often a rollaway, which may not be comfortable for an adult. A triple bed is the same size as a twin-bedded room.

If you are traveling as a group of three, we strongly advise booking the single occupancy or twin share room option for the third guest.

Find out more about solo travel options.

Guests may bring one item of hand luggage that is light enough to be carried onto the coach and small enough to fit underneath the seat, or in the small overhead compartment above. Unfortunately, luggage with adjustable handles and wheels will not fit.

• A travel iron if you prefer clothes to be pressed
• Wash cloth and carry bag
• A copy of your hotel contact list so should your luggage be mislaid by your airline you can be reunited with it easily
• We would also suggest that a change of clothes and essential travel toiletries should be packed in your hand luggage for the same reason
• A photograph of your luggage contents in case of loss
• Scented soap, fabric softener sheets, or scented sachets can be packed to keep your clothes smelling fresh and clean throughout your tour

When planning how much money to bring we suggest that you consider such things as spending money for meals that are not included e.g. lunches and beverages, alcoholic drinks, etc. Any Optional Experiences/sightseeing tours that you may wish to purchase, as well as shopping, gratuities, and any incidentals such as laundry or dry cleaning and so on.

If you plan to purchase local currency before you travel we suggest that you request notes of smaller denominations as many local stores and restaurants may not be willing to accept the higher ones. For example, if purchasing Euros, request denominations of €50, €20, and €10.

If you do not want to travel with lots of money on you, there are plenty of ATMs throughout Europe. You will be charged in local currency by the vendor and your credit card company will convert the charges based on the exchange rate that they implement. A fee is charged for this. Visa, American Express, or MasterCard are widely accepted in most shops and restaurants.

To make your trip as smooth as possible, please inform your bank prior to your departure. This ensures that your provider will not deny payment because they think the transaction could be fraudulent. We also recommend that you have an overseas contact number for your bank and/or credit card company with you if you need their assistance when traveling.

Tipping While Traveling 

Tipping is an important thing to think about when preparing your travel money. Tipping etiquette varies by country, culture, and situation. It is generally a gesture that shows appreciation for the quality of service that you received.

When traveling with Insight Vacations we have pre-paid certain tips and gratuities for you. Baggage handling at hotels, service charges, and tips for hotel wait staff (for included meals) will be taken care of by your Travel Director. There are however a few instances where individual tipping is welcome.

Traveling internationally may require you to change planes in major airports and your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. When checking in for your flight ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.

Airline seats are not guaranteed.

Some airlines will allow us to pre request seats in advance, where others will offer advance purchase seating once airline tickets are issued. Most airlines will allow guests to allocate seats at time of check in for flight(s). All seating availability and allocation is subject to the airlines terms and conditions. 

If you've previously toured with us or one of our TTC Family of brands (including Luxury Gold, Trafalgar and Costsaver) then you are automatically a member of our Global Tour Rewards program and entitled to a 5% discount on your next trip.

This discount will be applied during the booking process. Simply select your preferred departure and Continue. You will be asked to provide details of your previous trips with Insight Vacations or another TTC brand, including the trip name and month and year of travel. If you don't have this information available then please Contact Us.

When you sign up to our newsletter you'll receive a special code to claim your travel credit. Please see the Terms and Conditions for more information.

How you make your payment depends on how you booked your trip.

If you booked with a Travel Agent, you will need to contact your agent and make payments through them.

If you booked directly with us, you can pay via our website by signing up/logging into My Insight. You'll just need your name and booking reference (for example B123456).

Alternatively, you can contact us via chat or our Contact Us page and we will send you a one-time secure payment link to make a payment. If needed our reservations team is available to take payment over the phone. Please note that we are experiencing higher-than-normal wait times.

If you are a Travel Agent, you can also make payments directly in our system using our Travel Agent Portal (TAP). You can also view invoices within TAP.

We accept credit/debit card payments (Visa, MasterCard, American Express, Discover) and PayPal.

Please see our booking conditions for more information.

Your trip deposit amount depends on your trip level. See Trip Deposit Levels to find your tour trip level and deposit amount. Once you’ve found your trip under our Trip Deposit Levels you can see your full payment due date in our Payment Terms.

All payment dates and amounts will appear on your invoice once you’ve booked. Please note, deposit and full payment terms may vary for special offers. Please familiarise yourself with our full Booking Conditions.

Once you have placed a deposit on a vacation, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection. Our deposit protection allows you to use your base deposit towards a future vacation within the next 5 years. If you wish to do this, please contact us.

If you would like to give someone your travel credit then please contact us. Our travel experts will need the following details:

• Your name
• Original booking number
• Name of the new guest
• New booking number

We will then reach out to verify your request and transfer the travel credits as requested.