Trip: Too long in Pisa. Hotel Londra in Florence - our room was not good. A bit dated and dirty.

Service: Margaret our tour guide was the best!

Trip: The itinerary was well planned, not rushed, and allowed the group to see the major sights in each location and allowed sufficient free time to sight see and shop.

Service: The trip was well organized and scheduled. The travel director was personable, well informed and communicated details on each location we visisted.

Trip: Good, however, not as many relaxed starts as advertised. Group sizes were larger than we anticipated.

Service: good communication

Trip: Reasonably good...Early morning flight to Malta rather difficult.to comprehend

Service: Basically no negative issues

Trip: Would have loved more time in the southern part. It was a little rushed, but had to so all the cities could get in.

Service: Early days, but great to not have to wait in long lines and avoid much of the crowds. Very organized. Guide was very attentive and worked tirelessly to accomodate everyone. Very clean and comfortable (...)

Trip: The stops we made at the "ham factory" and beach while it was raining were the only stops that we felt could be changed.We were also disappointed that the "Lisbon at Night" tour was not offered on our (...)

Service: We had to call on several occasions to get clarity on some of the inclusions on our trip. The agents were not always able to answer our questions.

Trip: Some days were too full of activites - prefer to have some relaxing time rather than be on the go constantly.

Service: There were people upset that we did not stay at the Von Trapp hotel. (We were not ones who were complaining). Our tour guide, Gordon Schoen, went out of his way to explain what happened to the itinerary (...)

Trip: Got to see all the most memorable sites that are always talked about when you hear about Italy.

Service: First class experience thanks to Shona Finne. This trip tonItalybwas everything we had hoped for Ibwould recommend Insight to anyone looking for a great experience!

Trip: See previous comments, nothing more to add.

Service: Our guide, Simon, was very knowledgeable about the history of each region and city that we visited. I learned a lot about not just Spanish history, but customs, etc. The coach was comfortable, and the (...)

Trip: It was very thorough but a little rushed. However, I realize that this was necessary in order to maximize the number of attractions seen in the limited amount of time available.

Service: Excellent and very curteous.

Trip: this is what I wanted to see, but the grind of the pace should have dictated a bit more free time to shop or just put our feet up and recharge ourselves

Service: Great tour guide and local guides as well. When we had questions they were answered, when we required assistance it was given generously.

Trip: A great way to see a lot of the two countries.

Service: I have enjoyed a great experience travelling through Spain and Portugal. All the popular sights were visited. A very fulfilling trip.