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YOUR COVID TRAVEL QUESTIONS ANSWERED

As the world continues to open up and we can travel again, Insight Vacations understands that you may have a lot of questions. We have compiled a list of answers to the most frequently asked questions we have received to help you feel informed and confident when booking your tour and traveling with Insight Vacations. We are continually updating this page so that you have the most relevant information.

VACCINES, TESTING AND QUARANTINE

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Will I need to have had the COVID-19 vaccination to be allowed to travel with Insight Vacations?

The wellbeing of our guests is our top priority. As part of this commitment, all guests traveling with Insight Vacations through December 31, 2022 are required to be fully vaccinated against Covid-19, which may include a booster shot to keep the vaccination status current and valid, depending on the travel destination.   

Children not eligible for vaccination and/or booster at the time of travel must provide a verifiable and negative Covid-19 test result, taken within 72 hours prior to the start of the tour (taking time zones into consideration) for all tours departing until December 31, 2022. 

For guests traveling with Insight Vacations from 1 January 2023, Covid-19 vaccinations and boosters are highly recommended, but no longer required. 

Please note that regardless of time of travel guests will need to comply with specific vaccine and/or booster requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues, which may be more restrictive than above.

It is guests’ responsibility to ensure that they comply at all times with these requirements. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements. 

This policy is subject to change at any time, without notice. 

What does 'fully vaccinated' actually mean?

Fully vaccinated means that it has been at least 15 days since you have received your second vaccination (in the case of vaccines including Pfizer, Moderna and AstraZeneca) and this may include a booster shot to keep the vaccination status current and valid, depending on your travel destination. If you have received the Johnson&Johnson vaccine, this will be just one shot. In the future, this may also include any booster shots to keep the vaccine current and valid.

How can I show you that I have been vaccinated?

You will be asked to show an authentic COVID-19 vaccination certificate (electronic or paper showing date and time of the vaccination(s)), which is current and valid in the travel destination, with the final or booster dose given at least 15 days before the start of your tour, to your Travel Director upon arrival and before joining the tour. We recommend taking a picture of any paper vaccination certificates in case of loss of the original.

 

Certain destinations may also require you to fill out additional forms online; for more information visit Travel Requirements and select the destination you are visiting.

If I have recently recovered from COVID-19, will I be allowed to travel with you?

The CDC does not recommend getting tested again in the three months after a positive viral test, as long as you do not have symptoms of COVID-19. If you have had a positive viral test in the past 90 days and you have met the criteria to end isolation, you may join our tours with documentation of your positive viral test results and a letter from your healthcare provider or a public health official that states you have been cleared for travel or to return to work. The positive test result and letter together are often referred to as “documentation of recovery.” 

Please remember that guests traveling with Insight Vacations through at least December 31, 2022 are required to be fully vaccinated.  

You will need to provide proof of the full COVID-19 vaccination, with the final dose given at least 15 days prior to the start of the tour, to your Travel Director or Wellbeing Director* upon arrival.  

Please note that guests will also need to comply with specific requirements imposed by airlines and/or authorities in the destination visited, which may be more restrictive than above.  

This policy is subject to change at any time, without notice. 

Is there a specific brand of vaccine that I need to take in order to be considered vaccinated by Insight Vacations, or in a specific destination?

We do not mandate any particular brand of vaccine or order to travel with Insight Vacations. However, it is important to check the entry requirements of the destination you are visiting, to ensure that the brand of vaccine or booster you do have is valid in that destination.

Will the Travel Director, Well-Being Director* and Driver be vaccinated?

Yes. Our Travel Directors, Well-Being Directors* and Drivers will be fully vaccinated when you travel with them.

What if I forget my vaccine certificate or test result or lose it before checking in for my trip?

Guests traveling with Insight Vacations through at least December 31, 2022 are required to be fully vaccinated and must be able to provide an authentic COVID-19 vaccination certificate (electronic or paper showing date and time of vaccination(s)) which is current and valid in the travel destination, with the final dose given at least 15 days prior to the start of the tour, to your Travel Director or Wellbeing Director* upon arrival. They will not be able to check you in until your vaccination status as been verified. We recommend saving a picture of your vaccination certificate on your smart phone as a backup option.

 

For guests traveling with Insight Vacations from 1 January 2023, Covid-19 vaccinations and boosters are highly recommended, but no longer required. Please note that regardless of time of travel guests will need to comply with specific vaccine and/or booster requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues, which may be more restrictive than above. It is guests’ responsibility to ensure that they comply at all times with these requirements. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements. 

How will Insight Vacations be assisting with any mandatory testing required pre, during and post travel?

Any testing that is required pre-travel will be the responsibility of the guest to organize, as these requirements will be in accordance with airline policies, and the entry requirements of the destination you are traveling to.

To provide our guests traveling on a tour within the United States a convenient Home Test Kit solution, we have partnered with Inspire Diagnostics who are experts in COVID-19 testing. Information on how to access their FDA authorized option is included with your Travel Documents.

During your tour, your Well-Being Director* and Travel Director will facilitate any mandatory testing, including PCR tests required for the return home, and this will be done with as little impact as possible to your experience. This testing will be at the expense of the guest. Any testing required post travel will again be the responsibility of the guest to organize.

I have already received my vaccination, will I still need to comply with PCR testing?

Depending on the airline you travel with, you may be required to show proof of vaccination and/or testing, and similarly the destination you are traveling to may have specific requirements with regards to the vaccine and / or testing.

Where can I get tested for COVID-19 in the USA?

Find out where to access a testing center for COVID-19 here*: https://covid-19-giscorps.hub.arcgis.com
*GIDCorps Covid-19 Resources is for reference only and is not an affiliate with of The Travel Corporation of our brands. Content held on GIDCorps Covid-19 Resources website is for general information purposes only and you should not construe this as official or comprehensive medical advice. Insight Vacations does not accept liability for any possible claim for damages arising from an decision you made based on information or other Content made available to you through the Site.

How can I show you that I have tested negative?

For trips departing up until December 31, 2022, guests are required to be fully vaccinated against Covid-19. You will be asked by your Wellbeing Director* or Travel Director to show your COVID-19 vaccination certificate before joining the tour, which is current and valid in the travel destination.

 

Children who are not eligible for vaccination and/or booster at the time of travel, will need to show a verifiable negative test result for COVID-19 (electronic or paper showing date and time of test) taken within 72 hours prior to the start of this Insight Vacations trip departure until further notice.

What happens if I test positive on my pre-travel PCR test?

We highly recommend you obtain travel insurance to cover situations such as this. If you test positive on your pre-travel PCR test, you should self-isolate and delay travel as symptoms may well develop, or until you have recovered from COVID-19. You will be unable to join your tour with a positive PCR test and we recommend you contact your local health department and health care provider.

I have just received the vaccine, will I test positive?

No. Neither the recently authorized and recommended vaccines nor the other COVID-19 vaccines currently in clinical trials in the United States can cause you to test positive on viral tests, which are used to see if you have a current infection.

What tests do you accept to show that I have tested negative against COVID-19?

What test you are required to take will depend on the airline you are traveling with, as well as the entry requirements of each country. Therefore, it is important to refer to the policies of your specific airline before you travel, as well as referring to the Sherpa Travel Restrictions Tool to better understand each individual country's regulations. 

Will you require that children be tested on your tours?

For children not eligible for vaccination and/or booster at the time of travel, a verifiable negative test result for COVID-19 (electronic or paper showing date and time of test) taken within 72 hours prior to the start of the trip departure, must be provided if traveling through December 31, 2022.

 

Children traveling after January 1, 2023 will need to comply with specific testing requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues.

Will the Travel Director, Wellbeing Director* and Driver be vaccinated?

Yes. Our Travel Directors, Wellbeing Directors* and Drivers will be fully vaccinated when you travel with them.

How do I know what the country I am traveling to requires for my upcoming tour?

You can check what travel restrictions and requirements are in place at the destination you are traveling to by visiting our Travel Requirements page.

How much time will be taken out of my vacation for required Covid testing?

We are working on arranging for testing to take place at the required time, and with minimal inconvenience if testing is still required. We will be facilitating testing as quickly as possible and you will be given full information on when and where testing will take place by your Travel Director once on tour. It is also important to note that any testing will be at the expense of the guest. 

Will there be any intermittent testing on longer or multi-country tours?

Your Wellbeing Director* or Travel Director will facilitate any testing requirements while you are on tour. Restrictions are easing in many parts of the world and many countries do not require testing for fully vaccinated travelers. Rest assured, your Travel Director or Wellbeing Director* will clearly communicate what is required and what you need to do while you are on tour. 

What happens if I test positive before flying home, or upon re-entering my home country?

If you test positive for Covid-19 prior to flying home, you will need to quarantine in that country for the required number of days as stipulated by the local government. In this situation, your Travel Director or Well-Being Director* and our support team behind the scenes will defer to the advice of the local authorities, but please be assured we will be able to assist with making necessary arrangements for your accommodations, keep in touch with you and support you until you are able to return home. Any costs incurred for having to quarantine will be your and/or your insurance provider's responsibility, which is why we highly recommend purchasing travel insurance before your tour begins.  If you test positive upon re-entering your home country once your trip is complete, you will need to follow the guidelines as stipulated by your local government.  

If someone in my group tests positive for Covid-19, who pays for the quarantine in a hotel and the associated additional expenses like food, etc?

If a guest tests positive while traveling with us, they will need to isolate in that country for the required number of days as stipulated by the local government and/or until such time that they obtain a negative Covid test result. The associated costs are the responsibility of the guest. The Travel Director or Well-Being Director* and our support team behind the scenes will assist with making all necessary arrangements for their accommodations, keep in touch with them and support them until they are able to return home or rejoin the group, once cleared as fit-to-travel by a health care professional. We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for:

  • Trip Interruption - to cover the cost of the trip, including air
  • Trip Delay
  • Emergency Evacuation/Repatriation, and Medical Expenses from illness (covering individual or pandemic event)

What happens if I test positive on my trip?

If you test positive while traveling with us, you will not be able to continue to travel with the group but will need to isolate in that country for the required number of days as stipulated by the local government and/or until such time that you obtain a negative Covid test result. Your Travel Director or Well-Being Director* and our support team behind the scenes will assist you with making the necessary arrangements for your accommodations, keep in touch with you and support you until you are able to return home or rejoin the group, once cleared as fit-to-travel by a health care professional. We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for:
  • Trip Interruption - to cover the cost of your trip, including air Trip Delay
  • Emergency Evacuation/Repatriation; and
  • Medical Expenses from illness (covering individual or pandemic event)

What extra steps do I need to take prior to traveling, and how much more will it cost me?

In terms of traveling with Insight Vacations, we highly recommend you purchase travel insurance ahead of your tour that covers you for unexpected events including accident and illness (such as Covid-19). In terms of testing requirements many countries have relaxed their COVID protocols and testing requirements but the situation is constantly evolving. The cost will depend on the country you are traveling to and their specific testing requirements as well as the testing requirements of your home country for your return. 

BOOKINGS, CANCELATIONS AND REFUNDS

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If I book my trip and I then need to change my booking, will my money be safe?

Absolutely. Thanks to our risk free and flexible booking conditions, you are free to change your travel plans up to 60 days before your trip is due to depart. You can choose new dates and / or a new destination without penalty on the land portion of your trip. Insight Vacations is also a proud member of The Travel Corporation, who remain a stable and solvent company despite the difficult circumstances caused by the pandemic.

Are The Travel Corporation (TTC) and Insight Vacations financially sound?

Insight Vacations is a proud member of TTC, a family owned and operated business who, in their 102nd year of business, remain stable and solvent despite the difficulties caused by the pandemic. TTC's incredible legacy, financial strength and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett's Tollman's letter of reassurance to all guests here.

If I rebook for 2022 or 2023 and am still unable to travel then, can I get a refund?

You can change your trip and/or departure date up to 60 days before your trip is due to depart without incurring change fees^ (for most trips). If you are unable to select a trip, you will receive a Travel Credit to be used on a future trip.

If I don’t want to travel by December 31, 2022, can I roll my Future Travel Credit over to a later date?

Your Future Travel Credit (FTC) is available for you to book and travel before 31 December 2024. Discounts of up to 15% from your original reservation will only be carried forward if a new tour is booked before December 31, 2022.

What happens if I purchase a tour but restrictions are introduced in a country on my travel dates, or my tour is canceled due to lockdown?

Thanks to our flexible booking terms, you can secure your dream tour with a fully-refundable deposit (for 30 days after booking), while also having the flexibility to change your plans up to 60 days before departure without incurring change fees. If you decide to wait to choose another tour, you will be issued a Future Travel Credit which can be redeemed with Insight Vacations or another TTC brand (Luxury Gold, Brendan Vacations, Trafalgar, Costsaver, Uniworld, U by Uniworld or Contiki) on any destination or tour. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.

Will we be refunded for missed inclusions?

Please be assured that we are a responsible and conscientious tour operator with a reputation for providing incredible value to our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure your experience is still a remarkable one.

What travel insurance do I need to purchase that protects me against COVID-related claims?

If you choose to purchase Insight Vacations’ own Travel Protection plan, you will have the flexibility to cancel your trip for ANY reason, up to 24 hours before departure. Depending on the plan you select, you will be eligible for either a Future Travel Certificate, or a mix of 60% cash back insurance benefit with a 20% Future Travel Certificate. Both plans include additional coverage for COVID-19. 

If you do not purchase your travel insurance through us, please be aware that Insight Vacations highly recommends you obtain travel insurance ahead of joining our trip. Unexpected events can happen when you travel, like an accident or illness during your trip (such as Covid-19), which can bring additional personal risks and costs. We offer several insurance plans, or you can choose to buy travel insurance from another provider. If you choose the latter, please be sure you are covered for the complete dates of your tour and please validate that you have the appropriate level of coverage in the currency for your country of origin, in the following categories: Trip interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; Medical Expenses from illness (covering individual or pandemic event; etc. 

WELL-BEING ON YOUR TOUR

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What is the role of the Well-Being Director*?

In response to the COVID-19 challenge our Travel Directors on many tours will have the support of a Wellbeing Director* to ensure necessary protocols are followed, to arrange and facilitate required testing and to support our guests with answers to any questions you may have.

Will you be sharing my contact information with anyone else, such as local health authorities?

To comply with local health authorities we may be required to collect and share personal information for contact tracing purposes, for example at hotels, restaurants or areas of gathering. This information can then be used by local health departments to alert you if you may have been exposed to COVID-19.

How will Insight Vacations take care of my health and well-being?

When you travel with us, you can rest assured your health and wellbeing are our top priority. As well as implementing a new 3-step hygiene and wellbeing protocol that has been endorsed by the World Tourism & Travel Council (WTTC), each of our tours of 21 guests or more will also have the support of a Wellbeing Director*, who will ensure that all protocols are adhered to, will facilitate testing and will provide support and guidance to our guests.

How are the coaches cleaned and maintained to ensure they are germ-free?

We continue to follow government guidelines regarding our coaches. Groups traveling together will be seated together, and face coverings will be required where mandated, otherwise it is the choice of our guests if they wish to wear face coverings when traveling on the coach. Additionally, all surfaces will be disinfected multiple times per day, and due to our high performing air filters the air within the coach will be completely filtered and changed every 2-3 minutes (faster than most hotel operating theatres), to prevent impurities from spreading.

Will your tours be operating at full capacity, or how are you preparing your tours to ensure that social distancing is respected?

With our smaller groups and uniquely reconfigured coaches with fewer seats, you can travel as part of a social travel bubble and still maintain your physical distance and benefit from more personal space. Choose between small groups with a maximum of 24 or classic groups with an average of 33 and a maximum of 40 guests.

Will travel requirements be subject to different guidelines if I am traveling in a private group?

Whatever style of group travel you choose (a classic tour or small group tour or private custom group), all tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you once you are on tour. 

Will I need to wear a mask the entire time on the tour?

You will need to wear a mask whenever your Travel Director or Wellbeing Director* advises it is mandatory to do so, and as you wish to do so for your own peace of mind and assurance. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. All tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you.

Will I be provided with personal protective equipment (PPE)?

We'll provide extra masks, hand sanitizer and gloves to guests at all times. We'll also advise all guests to bring their own masks to ensure their comfort and any additonal personal protective equipment (PPE) to feel confident while traveling.

Will my tour be canceled if someone in my tour group gets sick?

If someone gets sick while traveling, we are not expecting the tour to be cancelled, however it will depend on the specific situation as we will need to follow the advice of local government and health authorities. Your Travel Director or Wellbeing Director* will be on hand to facilitate any required distancing or testing and ultimately, we will take care of you and be with you every step of the way until you are on your flight home.

Certain attractions will be crowded, how are you going to minimize contact with other travelers who are not part of our group?

Currently many attractions have reduced visitor numbers to allow for appropriate physical distancing and to avoid overcrowding. Should these measures not be in place, your Travel Director will ensure appropriate distancing is maintained. 

In addition, one of the many benefits of traveling with Insight Vacations is that thanks to our networks around the world, we arrange priority access to many sites, so often you will visit iconic attractions with no one else around. 

Will you be adjusting the time spent onboard the coach, or in between rest stops?

It is possible that there will be amends to the days' timings and itinerary, taking into account new well-being protocol and distancing, however, rest assured this will not deter from the enjoyment of your tour. In the event that we may have to make amends to any planned activities or site visits, we will always provide an alternative that is as good as, if not better, than the original.

Will I be provided with a listening device for walking tours and how will these be cleaned after each use?

Each guest will be provided with their own personal VOX headset for the duration of their tour. These are fully sanitized between tours and come prepared in a sealed package, so they cannot be tampered with. Each guest will also receive their own, brand new set of ear phones.

What happens if I am in a foreign country and that country then closes their borders due to an outbreak of COVID-19?

If a country closes their borders due to an outbreak while you are traveling with us, your Travel Director or Wellbeing Director* (with the assistance of our operations and guest support teams), will work together to help every guest return home safely. If required, they will arrange extra hotel nights for guests who are unable to fly out the same day.

If your flights were booked with us, we would be your contact for the airline and manage this process for you. If your flights were booked independently of us, we can assist you by booking a one-way ticket to return home. Upon your return you would then need to reach out to your insurance company. Any fees incurred would need to be paid by the guest while in destination.

YOUR VACATION EXPERIENCE

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Will I need to wear a mask on my flight?

Whether or not you will be required to wear a mask on your flight will depend on the policy of the airline you are flying with. We highly recommend you check the airline's policies before traveling to ensure you are prepared.

How do I know what the country I am traveling to requires for my upcoming trip?

You can check what travel restrictions and requirements are in place at the destination you are traveling to by visiting our Travel Requirements page.

How do you accommodate single travelers, and do you have any special savings or offers for single travelers?

Single travelers have two options when they travel with us. They can either choose to share a twin room with another traveler, or if they wish to have their own room they can pay a single supplement rate. Some of our departures offer discounted rates for solo traveler or waived single supplements - please visit our SOLO TRAVELER deals page for more information.

Do you have small-group tours?

Yes, we certainly do. You can choose to travel on one of our small group departures with a maximum of 24 guests, or opt for one of our classic departures where you will travel with up to 40 guests from around the world.

In addition to booking my tour, can I also book my air travel with you?

You certainly can. We have fantastic contacts and rates with many airlines and our friendly team can assist with booking your flights. You can either request to add flights when booking online, or call one of our team to book your tour, letting them know you also require flights.

When should I book my air travel?

As we are a tour operator, we cannot advise on when you should be booking your air travel - this is up to you. If you choose to book your air travel through us please know that we offer competitive airfare rates with flexible rules which allow you to book your airfare now and not pay in full until your tour payment is due. We suggest booking as far in advance as you know your travel dates to lock in the best fares and routes for your vacation. If you are booking your airfare separately, please ensure your tour is a guaranteed departure before purchasing any airfare as Insight Vacations cannot be responsible for any change or cancelation fees for airfare not purchased as part of our package.

Will you be offering definite departures for tours in 2022?

A number of our 2022 dates are already definite departures and as more guests continue to book, more dates will become a definite departure.

Will I still have a good time despite these new protocols being in place?

Of course. The protocols we have put in place are there to protect you, but we can assure you that you will still have the same incredible Insight Vacations travel experience as before. Every single itinerary we run is perfectly planned to ensure that you can travel with total ease, combining the perfect blend of must see sites and authentic local experiences. Every aspect of your tour will have been vetted and approved by our local teams, and both your Well-Being Director* and Travel Director will be on hand with their personalized approach to ensure that you are well looked after.

What happens if any of the sites or inclusions my group is due to visit are affected by closures while I am on tour?

Our operations and guest support teams are on call 24/7 and work behind the scenes to ensure that the impact of any closures or changes on your itinerary will be minimal. Where possible, we will adjust your itinerary to visit alternative sites or inclusions, so you can be assured you will enjoy the same incredible experience and value that we are known for.

If I book my tour and then certain sites or experiences are suddenly required to close, how will you ensure my experience is not impacted?

Because you have chosen to travel with a guided touring company, managing these kinds of scenarios is what our team does best. We can assure you that we will adjust your itinerary while still making sure that you have an unforgettable travel experience, one that still provides you with the incredible value you expect from us. If changes are required, you will be updated of these changes as soon as possible, and your Travel Director will also keep you well informed while on tour.

Will I be required to stay with the group and not be able to enjoy experiences outside the itinerary on my own because of risk of exposure?

Guests will be able to enjoy experiences that are either part of or separate from their itinerary as they wish, as long as they feel comfortable doing so, behave responsibly and follow local protocols.

How will the buffet style breakfasts be arranged in light of COVID?

The breakfast set up will vary with each hotel but will always adhere to hygiene protocols and procedures. Some hotels will provide table service while others will provide served buffets. In all of the hotels we visit, you can be assured that hygiene protocols and procedures have been thoroughly vetted by our team to meet our high levels of satisfaction.

*Insight Vacations will include a Well-Being Director on tours with more than 20 traveling guests to all operating regions excluding Australia & New Zealand. Custom groups will have the option to include a Well-Being Director for a surcharge. In addition to the Travel Director and Driver Team, the Well-Being Director will be responsible for keeping up to date on the latest health authority and local government guidelines. They will also ensure adherence to well-being protocols on tours and will be a dedicated support to help guide our guests.

ALL THE SIGHTS AND THE INSIGHTS, UP CLOSE AND PERSONAL, IN COMFORT AND IN STYLE