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We have all adapted to this new world, where it’s imperative for us to take additional measures to stay healthy. That’s why you can travel with us reassured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The health and well-being of our guests and team has always been, and always will be, our primary concern.
In this new, fast changing COVID-19 era, we are doing all we can to adapt to new requirements and expectations. Here are some important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the needed peace of mind during your travels in these new times.
Our Travel Directors have been newly trained in new and enhanced hygiene and physical distancing procedures. They operate caring duty of care and monitor the hygiene etiquette of our guests during our trips, reacting and advising as needed to ensure high standards are maintained. We will also look to you being well informed before you travel about new protocols required in these areas, and that you cooperate with and heed the advice and direction of our Travel Directors while on your trip. Our Travel Directors have preventative measures in place to ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.
It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.
Our customized luxury coaches are sanitized before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organization (WHO) and as required, applicable government regulations.
Our drivers are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.
All our guests are asked to follow hygiene practices recommended by the World Health Organization including the thorough and regular washing of hands and sanitizing when required. Hand sanitizer is freely available on board for our guests to use throughout the day. Please bring your own washable face mask and gloves with you, as these are required to be worn in public in some countries, and additional hand sanitizer to make you feel comfortable.
Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes are available for guest distribution on all trips.
We are very selective in who we work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and well-being of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.
Thanks to our perfect-sized smaller groups and customized luxury coaches with fewer seats, you not only enjoy twice the legroom of a standard coach but also more personal space on board. Smaller groups also mean less queuing whilst embarking and disembarking, as well as at hotels and attractions, so it’s easier to maintain a comfortable physical distance.
As part of The Travel Corporation (TTC), Insight Vacations is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.
We understand that in uncertain times flexibility and confidence can be invaluable, so for your peace of mind, you can now change your booking up to 30 days prior to departure. **