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FAQs

Where can Insight take me?

Insight offers vacations to 42 of the 46 countries in geographical Europe - all of them except Kosovo, Moldova, Andorra and San Marino! We operate superb programmes in Turkey, Egypt, Jordan, Israel, Morocco featured within this brochure. There is also the USA, Canada, Hawaii and the Indian sub-continent, including our mini-trips to Nepal, Bhutan and Sri Lanka.

Who travels with Insight?

All our guests share a passion for travel, fun, adventure and discovery. Ages range from young to mature with an average of mid-50s, travelling either solo, as couples, families or with friends and join us from all over the English speaking world! Insight Vacations plays host to over 100,000 guests every year and has offices in the USA, Canada, Australia, New Zealand, South Africa, Singapore and the UK . The company has also appointed specialist agents in Argentina, Brazil, Mauritius, India, Ireland, Malaysia, Hong Kong, Thailand, Philippines, Indonesia, Korea, Taiwan and China. It is therefore quite typical to find many different nationalities on any one trip and discover people from halfway across the world who you only met yesterday will fast become friends.

Why should I choose a premium Insight Vacations trip?

Insight is completely unique. Simply, we are the only travel operator to give you more legroom on every trip at no extra cost: you'll consistently stay in quality hotels in desirable locations; you'll enjoy more included sightseeing; and because you'll travel in smaller groups, you'll receive better personal service from your experienced Travel Director and Travel Driver.

What are Insight Travel Directors like?

Time and time again, our guests tell us that it was their Travel Director who really made their trip. Our Travel Directors are amongst the finest in the business and will help steer you through the labyrinth of Europe 's cultures, languages and diversities and bring its magic to life before your eyes. Meet our Travel Director of the month.

Will coach travel be relaxing?

We ensure your comfort when travelling by planning plenty of rest stops during each journey. There's also an on-board wash room on all travelling coaches (except in Morocco). Seat rotation each day guarantees everyone gets to enjoy the great views, while travelling head and shoulders above the other traffic. By leaving the driving to us you avoid wasted time planning routes and negotiating traffic. We'll even take care of the expensive items like refuelling, paying tolls and parking charges, and more.

Will the coach be modern and comfortable?

Yet another exclusive feature of an Insight premium trip is the incredible space and comfort you'll enjoy when travelling. Our luxury coaches have been specially reconfigured with fewer seats, you'll relax in style whilst enjoying up to twice as much legroom then on a standard Travelling coach - on EVERY departure with NO EXTRA SURCHARGE to pay.

Are there other advantages to having fewer seats?

Yes there are. With Insight, it's not just extra legroom that each guest enjoys, there's also the extra window space. What's more, you can recline without crushing the person behind and you have more room for personal belongings and luggage (our allowance is actually higher than other operators). It's also quicker to embark and disembark, saving sometimes up to an hour or more on days when there are many stops!

Do all trip operators have 40 seat coaches?

No. We are the only operator to have developed a fleet of hundreds of specially reconfigured 40 seat travelling coaches with business class legroom. Most others, even if they claim smaller groups, predominantly use coaches with 49 or 53 seats.

How long will I spend on the coach?

We seldom travel longer than a couple of hours or so without a photo stop or visit. Some journeys are much shorter. Many times you won't need the coach at all as we often build-in multiple days at leisure. One thing you can be certain is that a journey by coach is much easier and more comfortable than by any other transport means. We take you in limousine comfort door-to-door.Insight also uses many other forms of transportation to give you an exciting and varied vacation. From high-speed trains, cable cars and hydrofoils to open-top taxis, river cruisers and carriages - you'll enjoy them all, and more.

Is there seat rotation?

Yes, your Travel Director will implement a seat rotation system, whereby all guests will rotate their seats on the coach daily. This allows for everyone to experience the spectacular views from different seats, and you’ll have a better opportunity to get to know your fellow travellers.

How many people will be on trip with me?

With only 40 guests on our premium trips instead of the standard 53, Insight clients enjoy a more personalised service. In a smaller group, you'll be closer to your local guide for a more in-depth experience, you'll spend less time waiting to get into sights and it will be faster checking into hotels with your luggage arriving quicker to your room. Insight groups are smaller, more intimate and more friendly.

I want to see all the main sights, but will I have time to explore on my own?

At Insight, planning the perfect trip is our speciality. Not only do we include the 'must see' sights, we carefully balance our itineraries to give you plenty of free time to relax and immerse yourself in the location.

We design each itinerary with the perfect balance of planned activities and personal time to explore. We also give you the opportunity to personalize your trip with a range of Optional Excursions at competitive rates, which allow you to choose how you spend some of your time.

All our guests share a passion for travel, fun, adventure and discovery. Ages range from young to mature with an average of mid-50s, travelling either solo, as couples, families or with friends and join us from all over the English speaking world!

What is the difference between "visit", "view" and "see" in the itineraries?

Here is a glossary of some common terms used in our itineraries: 

  • Visit - Your coach will stop and you'll get to visit a specific site. 
  • View - A brief stop and an opportunity to take photos. 
  • See - Your Insight coach will drive by the site so that you can see it.

  • Sightseeing trip - A local city guide will accompany you on a trip of a city or site.

  • Orientation trip - Places of interest are pointed out, allowing you to go and explore them on your own.

  • 'Why not see' or 'perhaps enjoy' - These phrases refer to optional excursions not included in the trip package, but are available for an additional fee.
  • Time to explore and discover - Free time on your own. 
  • A day to relax - No planned activities; time for optional excursions or other independent activities.

What does the trip cost include? 

The prices listed in our brochure and website cover all hotel accommodations, all applicable sightseeing and admissions as per the itinerary, motorcoach, cruise or rail transportation, services of a professional Insight Travel Director, all meals as shown in the itinerary and luggage handling. All tips have been included for services on trip by dining-room staff, chambermaids and porters at hotels, airports, docks and train stations.

What is an 'Optional Experience'? 

These are activities that we do not automatically include but are offered at the start of your trip designed to enhance your travel experience. Your Travel Director will have a list of available options and the appropriate costs. They are carefully programmed to coincide with the best highlights available at the time of your visit. It could be a seafood lunch in Venice, a concert in Vienna or a Grand Canyon Helicopter ride. A detailed list and costs can be found in your trip documentation or on our website.

What does a GOLD trip mean?

Insight Gold is a luxury collection of leisurely escorted journeys on which you’ll travel effortlessly in absolute comfort, elegance, and style. A GOLD trip with Insight Vacations includes 5 star accommodation throughout your GOLD itinerary. These accommodations are also centrally located within the destination you are visiting.

Where will my hotel be located and what will it be like?

Insight hotels are consistently first class standard and higher or in a style appropriate to the destination. They have been selected because they are good private or small collection hotels or from well-known chains such as Marriott, Renaissance and Hilton. Insight also chooses hotels based on their location. We know you'll prefer to stay centrally, convenient to the main historic, shopping or entertainment districts; or scenically in areas of natural beauty.

What is the difference between a definite departure and a departure that is NOT marked definite?

A definite departure is guaranteed to operate for that given departure date. A trip that is not yet designated a definite departure is not yet guaranteed to operate based on current booking numbers. If a trip and departure date you are interested in is not yet definite, do not let this discourage you from booking. The more paid passengers we receive, the odds of the trip operating increase. In the slim case that we happen to withdraw a trip you are booked on due to a lack of numbers, you are entitled to a full refund on the funds already paid towards Insight Vacations or if flexible with your time, we can move you onto another departure. When booking trips that are not yet definite, we typically suggest looking into booking your airfare with Insight Vacations so that way in case of a withdrawn departure, you are not stuck with any non-refundable flights booked through another party.

When do trips become designated definite?

As a rule of thumb, a trip becomes a DEFINITE departure once we have sold approximately half of the maximum capacity of a specific departure. On average because a sold out Insight Vacations accommodates 40 passengers, a trip is designated definite at the 20 passenger mark.

If I book flights with Insight am I financially protected by the ATOL scheme?

Your Financial Protection - When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).

In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).

You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.  Your publicity material (including websites and brochures) must show your company name (or trading name notified to the CAA), your ATOL Number, the ATOL logo and one of the following statements depending on the products which are being made available.  All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate.

Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to.